Kingston Technology Avaliações 

My Cloud II headset had given up the ghost and after getting in touch with support and answering a few questions, they sent out a new sound card (which came extremely quickly!). Unfortunately I think there was a slight mix-up because I also had a problem with the headset itself but after getting back in touch with them about it, a brand-new headset arrived just today out of the blue and everything works great!. Absolutely /fantastic/ customer service and I'd definitely recommend to anyone.

I recently tried to replace a Hyper X Cloud 2 that was 3 months past warranty. Originally I tried to email a customer service representative, but after accidentally sending an incorrect receipt, after a delay the customer representative emailed me to say that this was the wrong receipt. I emailed back insisting that this had to be an error on Amazons part. No response. A few days later I finally found the correct receipt, but when I sent it, there was no response. After four days of waiting and two weeks total of emails sent back and forth, I was told that the warranty had expired and sent a link to a page on Kingston's website. The entire interaction seemed robotic as if all the responses were cut and paste.

Feeling a bit unsatisfied from all the time spent waiting for email responses, I went into live chat to see if anyone could assist me better. A customer representative told me that he would, "See what could be done with the warranty team." I disclosed that the warranty had expired, but this customer service representative seemed to believe that he could help me. After providing my headset information, he messaged me stating that, "You already tried to replace these my friend."

Before I could message him back, he disconnected the conversation. It was then immediately transferred to another representative, who wrote, "What is your problem?" I explained the situation in lengthy detail, just to be told again that there was nothing that could be done and that my warranty request was voided. The conversation then ended abruptly.

Overall, the customer service from Kingston seemed cold, and resistant to actually help. Compared to a customer service interruption I had two years ago to replace my defective mic with Kingston, this was massively disappointing. Despite my love for these headphones, I will be looking elsewhere in the future for gaming products.

Had to use the warranty twice, once for replacing the external usb soundcard dongle, and the second to inquire about sending in a defective ram stick. First experience was the customer service rep told me i can buy a dongle from them and then when i inquired about a one year manufacturer warranty he then sent a replacement after a proof of purchase. Went fine no issues. Second time i had bought 2x8gb hyperx fury ddr4 ram. One stick went bad in under a year so inquired about the replacement as they have a long warranty on ram. Was told to send both in or they will just send me the broken one back so i couldn't use my computer for the duration having no ram. Only other option was to buy a stick of ram so i wouldn't be out a computer for 2-3 weeks or just wait to see if it was a warranty fix and i would be sent a new stick with my previous one. If not i guess i would just be out a computer for 2-3 weeks with the same ram i had before. Their process was for me to send it back was unreasonable being told to use a specific shipper and print about 7 different things with 4 invoices of some shipping purchase proof and other info. Seemed like a dumb process so i decided to buy different ram from a different brand instead of deal with this multitude of hassle. Seems like they went the extra mile to make it more convenient to spend money on new ram then live up to the warranty. Thanks for the good time Kingston

Bought a HyperX Cloud II headset a few months back and had this annoying white noise playing whenever I used the 7.1 USB sound card. Contacted Kingston support and they sent me a new 7.1 USB sound card free of charge and I got to keep the old one. Sound card arrived a few days later but didn't solve the problem unfurtunately. Back in contact with Kingston support and a few days later a brand new headset arrived plus I got to keep the old one even though the stereo part works as it should. The new headset works like a charm!

THAT is customer service at its finest!!

Fantastic experience with RMA of an SSD.

Return was authorised within 24 hours. Posted item back on Saturday morning, it arrived with them on the Monday and I had a brand new drive (with full retail kit) delivered the very next day.

Good and fast support. i broke my USB 7.1 connector, on my 1 year old Hyperx cloud 2 headset. wrote to them if i could buy a new one from them, or if i had to buy a fake chinese product.

I recieved a new one free of charge. big thumbs up from Denmark.

Excellent RAM, i've never had a faulty stick.
Excellent headsets.
Excellent customer support.

Some of their products are a bit on the pricy side for a reason - they really are good quality!

I recently had to return an item to Kingston as it was defective. My experience was pretty mixed: they responded quickly to my initial contact, and told me to return the item. They replaced it with a working one with no charge (it was brand new and under warranty).

What they failed to do over and over was a) do any troubleshooting or explain to me what the problem was and b) give me any information about the process, e.g. how long it would take, what would happen if my item turned out not to be defective, any response when they received my item etc. I had to contact them twice, first to ask about the replacement, and second to ask if they had shipped it as it was several days after the original was returned. Free support tip 1 - explain the process to your customer = happier customer. Free support tip 2 - if you ship a customer something, tell them!

I should also note that they required me to provide 4 copies of the invoice that they provided in my package. This indicates to me that their return process is extremely manual and outdated.

I bought two x 16 GB DDR 4 memory modules for my laptop. After a few days I got several Blue Sceen of Deaths (BSOD) and had serious trouble starting laptop. Removed the RAM modules and put in the old and problem was gone. Contacted retailer who insisted on me having to pay for troubleshoointg if they could not find an issue with the modules so I contacted Kingston support. They required some technical details (firmware versions etc) and troubleshooting (will it work with only one module installed?) before accepting a warranty replacement.
I had to pay for shipping to the UK for the faulty modules and this would be the only draw back. New modules arrived very shortly and I was super content!
Unfortunately the carrier also sent me an invoice for VAT and behaved like a donkey when I contacted them and informed them that they had made a mistake. So I contacted Kingston support again and they resolved it by mail in a day.
The Kingston costumer support is GRAND! I highly recommend Kingston technology and will be very happy to buy their products again.

I have cloud 2 headset. I upgraded firmware from 0003 to 0005 and sounds gone. I talked with turkish Hyperx page from facebook i waited answers. Still no answer recieved after 4 months. Anyways after 2 weeks later than turkish page, i write to enlish page and they replied. I said my trouble they said they going to send replacement and asked for my address. After they want me to contact to turkish team. I didnt want to contact Turkish team because Turkish services sucks.. 1-2 month passed. I writed to hyperx again they forwarded me again to turkish team. I tried to contact turkish team but no email replys no facebook replys no even contact form replies from site. After i talked with hyperx page again! This time they make some one call me, i sended my Dongle i also paid cargo price. I should not pay cargo price for guarantee. I sended my dongle on 24.06.2016 they didnt called me or anything. I call them on 27.06.2016 and asked for status of my dongle. They said there is no problem on dongle and offered me resend same dongle to my adress! I asked them to replace my dongle. They do so, anyways i got dongle today 28.06.2016. Dongle has hissing sound problem and 7.1 light doesnt turn on. Besides that 7.1 light doesnt turn on its making trouble for dongle. If i try to open it dongle is not working and no lights besides hyperx on the bottom. New replacement dongle has scratches, cable has damaged silk or plastic shell. It looks like pryed to open. My dongle was better than this dongle i receive!

I dont want help from Turkish team. I want help from international team!

Hello everyone,

Until recently, I had very much enjoyed placing purchases with this online retailer (they make an awesome product), but after much frustration in trying to place an order for some SD cards, I have to say that I'm just not pleased. Here is an example of what I would get after putting in (on several minutes and hours apart attempts):

>>The transaction resulted in an AVS mismatch. The address provided does not match billing address of cardholder.

>>Street Address: No Match -- First 5 Digits of Zip: Match

>>CVV2 Code Match

What I was told was that there were new security measures in place in order to make sure that the billing address I'm entering is the same as the bank. Apparently "case sensitive" is the key.

Well, after checking my banking statements, talking to Kingston's customer service (around 3 or 4 times as well as an email) and my bank's.

I was told (albeit nicely) on both sides that it's the other side's "problem".

Since this time, I have placed a few orders with other online retailers (in the past 24 hours since this all started) and have had no problems with my orders going through.

The only constant I kept hearing from Kingston is "we implemented new security measures to protect against fraud". For which I totally understand.

But when you have checked and checked that you're properly putting in the proper info, yet you still see the same results. It makes it even much more frustrating. Especially when they don't seem to offer any solutions in order to help you.