Abunda Avaliações 

256
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I want to be clear about this. I was helped by a few good people along the way with a return I had, but KATHAN is the REASON I will continue to shop with and support Abunda. To say Kathan made my expe... Ver mais

Avaliado com 5 de um total de 5 estrelas

Glad I came across Abunda. It's very helpful to me and I will definitely be using them again. Customer service gets a 5 star also

Avaliado com 1 de um total de 5 estrelas

I placed an order on December 20, estimated to be here the 24th with 2 day shipping. It's new years eve and the tracking shows it's never left the facility. It was given a shipping label "awaiting shi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Abunda is a class act company. I recently purchased a large item and found out I didn't need it after all and with a little back and forth they stepped up big time and approved my return. I really a... Ver mais

Detalhes da empresa

  1. Comércio online

Escrito pela empresa

Abunda is a US-based ecommerce platform that enables consumers to pay monthly on millions of products.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

256 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(256)

64 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Came in clutch!

Ok, not only was I able to make payments in a pinch, but the process was easy! Almost too easy! Received the product in 3 days. Everything came as promised, no defects, packaging was professional. I will use abunda again soon.

12 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Buyer beware! Do not buy from this Abunda!

Hello,

I have been reaching out to Abunda since June 6th regarding a missing panel on a gazebo I purchased in April. I ask, can I please get an update? I get back a message saying we will reach out in 24-48 hours and then nothing. We are still missing parts and can not complete the gazebo. We are missing one huge panel which is labeled X9, we are missing 6 Z parts which are slats to hold panel together and 9 M6x47 those are screws with nuts. We have spent 14 hours and 4 people putting the gazebo together only to have a huge panel missing piece. I'm not sure what to do at this point, I have been very nice and patient other than reaching out to the BBB or seeking legal advise.
Buyer Beware
Order #R186514276

Update:
I was finally contacted by Abunda after several emails and filing a case with the BBB and posted on Trustpilot. I did eventually receive my missing parts in late July, from my original April order but they were all dented!!!! When I reached out to Abunda with pictures about it, they said they could not help if the parts were dented in transit, but if I remove my negative Trustpilot review they would give me $100 off my $3000 purchase. Are you freaking kidding me, Abunda is bad news!

4 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A+ Customer Service!

I ordered a camera that said it was going to be delivered on Thursday, but then switched to Sunday after I placed the order. I needed to have the camera by Thursday for a shoot the following day. I put a support ticket in and Cassie was able to expedite the shipping for me so it landed at my door on Thursday as originally stated. Cassie was very nice, and quick to handle my problem. Great service!

4 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Was a little cautious at first

Was a little cautious at first, But once I got started my fears went away, this is not one of those companies that don’t live up to their promises, I made my purchase and after a week I received my product. And they give you so many options on purchases, Abunda has I life long customer with me and I recommend them highly.

13 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5 star review for Abunda and Ten Star …

5 star review for Abunda and Ten Star review for Cassie in customer service. Had a small issue and she stuck with it and never gave up on me until she made sure that everything was taken care of. I have used Abunda in the past and never have had any issues. Abunda is a great place to shop with affordable payments, fast shipping and phenomenal customer service. Highly recommended Abunda. Thank you again Cassie for everything. You should be a customer service trainer. Think you for making a bad situation into a positive experience. Ty ty ty!!!

25 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service. They went a live and beyond in all ways. When they had an issue they quickly resolved with an alternate solution. I would keep doikg business with Abunda.

5 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

accidents happen

An accident happened and there is a piece missing from the manufacturer. Went out of their way and ordered me a part and had it to me in one day. They were amazingly empathetic, and the person that helped me guide me through the entire process with patience. Thank you so much I’m a customer for life!

5 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Customer Service!

Thank you to Cassie and Gathan for all your help through my purchase! I appreciate you taking the time to explain to me how your shipping speeds work.

11 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I've checked out quite a few places…

I've checked out quite a few places online to get camera stuff, and most of them turned out to be scammers. Abunda is NOT one of those. I literally had my camera in just over 24 hours and it was perfect. Awesome!

8 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

I recently ordered a weighted blanket and love it! Very efficient with shipping and communication.

7 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Customer service

I bought a nice recliner from Abunda. After about 6 months I started having trouble with it. Worst problem was the motor stopped that makes the chair go up and down. I contacted Abunda not expecting much but their customer service department got right on it and reached out the to manufacturer. Bottom line, they sent me another brand new recliner at no cost. You just don't see this kind of support much any more but Abunda has it. Thanks.

10 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

I made a bad review about this company in a previous review which I went and deleted I didn't realize that abuda had nothing to do with the item that I have purchased and would like to appogized to everyone within the company Cassie has been doing the greatest in helping me resolve all my issues with the seller I really appreciate the time and dedication I received during the whole ordeal I would shop abunda and again and highly recommend them and their customer service thanks Cassie for all your help

6 de janeiro de 2024
Avaliação não solicitada
logotipo da Abunda

Resposta da Abunda

Hi Jay,

I'm genuinely sorry to hear about the ordeal with your fish tank and the delivery - that sounds incredibly frustrating. 🙁 It's clear that the issues you've faced are not reflective of the high standards we aim to uphold at Abunda. We're truly sorry for the inconvenience caused by the sump flooding - while we ensure that our sellers provide quality products, it seems there was a significant letdown.

Regarding the delivery, our intention is to make receiving orders smooth and stress-free, and it appears that, unfortunately, our delivery partner fell short of expectations. We take full responsibility for ensuring that services associated with our platform meet your needs, and we are looking into this.

I see that our support team has been in contact with you, but in the case this still isn't resolved, please don't hesitate to reach out!

Thank you for bringing this to our attention.

- Abunda Team 😊
support@shopabunda.com

Avaliado com 5 de um total de 5 estrelas

Cassie & customer service is exceptional! Highly recommend Abunda!

I decided to use abunda because of the financing options. I was approved for a high amount from paytomorrow, so I wanted to get most of Christmas done with that. Now my billing and shipping is different, I thought nothing of it until I placed my order and it was being sent to my billing address (where I do not reside, it's one of my rental property addresses) with paytomorrow, you pay a fee before placing order so the card I used for that was for my rental address. Well paytomorrow plain sucks very generic website, customer service when calling is no help (if you can even understand them) they told me that abunda must change shipping but when we Try to update it on abunda it gets rejected by paytomorrow lol ahhh what a headache..so I email abunda, Cassie responded fast and said she will put in for shipping to my correct address..boom just like that it was shipped here..I am now on my second order and once again she changed it again for me and it's on its way. What a pain but Cassie and Abunda made it easier. Yes some things on there are higher but actually the things I recently bought are cheaper with Christmas discounts, I saves a lot! If you are like me and don't want to put out a ton of cash at once then this is perfect. Cassie and abunda go above and beyond for their customers..fantastic customer service and shipping was even faster than specified! I will be placing my third order in the next couple of days when I figure out the rest of my Christmas list. I appreciate everything and will be a lifelong customer! Joe

1 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best Team Ever

I am giving Abunda 5 stars; here’s why.

I recently started a business with creating apparel for non-collegiate Greek Letters Organizations and was in NEED of a way to make custom prints. I ordered an A3 DTF printer (at an affordable price) from Abunda. It was a bundle to include the printing software, ink, adhesive powder, and film. Shipping was absolutely terrific. I had a small hiccup, where I had to contact the Abunda Team for assistance on the delivery tracking number in which they solved this issue within a day by providing me with the correct and most up to date tracking number. I placed the order on 10/05, received it on 10/20. Upon checking out everything, I noticed that the bundle was missing the ink and adhesive powder, and the RIP software did not work. I reached out to the Abunda Team again for help. While very, very frustrated with the seller, I have to seriously say that the Abunda Team was absolutely amazing. Both Cassie and Kathan helped me with responding very promptly and professionally, kept me updated on what was happening as far as communication with the seller, and even offering me a refund for the missing supplies. I received my refund in a matter of minutes. I am very skeptical when it comes to ordering things from third party sellers as I have been scammed before in the past with no help from the sellers or representatives. But the Abunda Team just changed all of that! I would be more than willing to order through Abunda again. Thank you to the Abunda for helping me! I am most truly grateful.

23 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

EXCELLENT CUSTOMER SERVICE FROM Cassie

A few months ago I had an issue with an order with abunda, the product in my package was damaged and ever since I contacted the customer service a very a kind lady named Cassie, helped me trough out the process and solve my problem quickly and in a positive way.
So if I was already happy buying with Abunda, the customer department especially Cassie made Abunda my first choice and you got a happy customer in me.

5 de abril de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

buyer beware

So far I have not been impressed.I purchased a product that they stated would arrive within two days. shortly after the checkout process, I received confirmation of my order and receipt and then noticed the shipping information was changed for 6 days expected time til delivery. I attempted to reach out to support and received a confirmation of my email and stated I would hear back within 24 hours. however, that wasn't true either and I am still waiting to hear back from abunda.

4 de setembro de 2023
Avaliação não solicitada
logotipo da Abunda

Resposta da Abunda

Hi there,

First off, I'm genuinely sorry to hear about the frustration you've felt with the shipping timeline and our response time. It's never fun to expect something eagerly, only to see it delayed. 😟 The mix-up with the delivery date was due to unexpected changes in our shipping partner's schedule. We've since worked hard to ensure our delivery estimates reflect real-time information for a smoother experience.

If there's anything still unresolved about your order, please don't hesitate to send over your order number to support@shopabunda.com. We're here to make things right! 😊

Warm regards,

- Abunda Team

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