Shudder Avaliações 

My title says it all and it is a generalized experiences for many people. I was scammed a whole year subscription when they tried to offer me another free month. I have opened dispute with my bank company and would block them from charging me again.

Total ripoff. Do not subscribe!!!!! You will be charged for an entire year without your knowledge with no recourse for any type of refund. You are stuck with the garbage service. The FTC should investigate their practices. Have not had any issue with similar streaming services. STAY AWAY......

We enjoyed Shudder through Amazon Prime for years, no issues. We found out that Shudder had their own Roku app so we tried it out with a free trial and then one month billing and liked it. We cancelled the Amazon Prime subscription and purchased a YEARLY (as in ONE FULL YEAR PAID IN FULL IN ADVANCE) membership through the Roku Shudder app. After our trial and one month ended our account was no longer able to play movies through the Roku Shudder app. No problem, we contacted Shudder support. They were skeptical at first and suggested that we had purchased some other AMC subscription (Shudder is AMC) so we provided them with bank records showing the charges and confirmation emails showing that we had indeed paid for a Shudder subscription. They would not or could not fix the issue so after three days of back and forth we asked that they please cancel our membership and refund our money. They just closed the support ticket without a response, no cancellation no refund. The next day we opened a new ticket outlining all the details and more that we are posting here. That ticket was promptly closed as well. We cancelled the Shudder subscription through Roku but we cannot get Shudder to refund our money as they will not communicate with us and immediately close any new support tickets that we open. Now we are out $50, not a huge amount but I hope there is a class action suit against AMC/Shudder as our experience apparently is very common from what we have read in online review, so this seems more like fraud. Stay far away from Shudder, I'm not sure how they are getting away with this but my guess is they are on the road to bankruptcy and just don't care at this point.

1 star is too much, DO NOT BOTHER. Like others say here, this company are a total joke, I have spent many hours trying to get refunded to no avail. The day I joined was the day I cancelled because when I went to watch said program it said I needed to join, which I'd already done, hence no shows were available, so I thought nah I'll cancel, OMG, I've spent the last 3 days going from shudder ticket system which is a waste of time to samsung that took the payment, they say they need proof of the cancellation, which I cannot get. So basically do not use shudder as it looks like I've lost my £57 they took fraudently imo

Awful take money out your bank even if cancelled !
Battle to get a refund still ongoing and still no refund
Terrible company
This company should be looked into

They will take your money and provide no service. You will never receive any support apart from automated messaging trying to trick you into buying another subscription.

I have never heard of this company and I HATE horror movies, so I KNOW I didn’t sign up and just forget. This is a SCAM to get money from your account. They must have found my card details somehow and use this service to check they will work then I reckon if you don’t cancel your card other charges will start to show up.

I joined and all I got was errors my friend joined and had to speak to his banks about frard with the bank site no help DO NOT GET rip off

There is a reported ongoing scam by a third party that seems to have used Shudders weak credit card verification system to verify credit card details for nefarious purposes. A few Google searches shows that people who had an unauthorised Shudder charge often ended up getting more charges from other merchants as well.

These thing happen in a digital age. What was incredibly poor is that when I let Shudder know, gave them the screenshot of the transaction and supplied enough credit card details to identify the billed card they told me they couldn't do a reverse lookup of the account unless I gave them all of the details for the card down to the CCV number. It is either gross overreach in asking someone to further compromise a card or goes to show how poor their systems and operations are that they would need or think they need that information.

Cancelled the card with the provider and lodged a disputed transaction. Hope the merchant fee for all the disputed transactions makes them wake up to tthemselves.

Avoid on the basis of the customer service alone.

!I am absolutely disgusted!!! shudder took £47 out of my account after I signed up for the seven day free trial and every month to pay £3.99 but no I'm shocked 😲 I would never pay that sort of money for this I was quite happy to pay £3.99 I demand to be paid back !update! I have since realised that they took an annual payment how utterly disgusting and how dare they

This company has no information security. They put through 4 fraudulent payments against my HSBC USA debit card.

They have taken £50 from my account and I can’t get hold of them!

Would not give any stars.
Shady business practise.
I created my account, didn't find any titles I liked and cancelled the same day, before my free trial ran out.
I was still billed the subscription fee.
I made a support ticket amd uploaded a screenshot with the ticket showing the charge on my bank account,asking for a refund. It took over a week for them to respond, to which their response was asking me to send a screenshot of the charges on my bank.
I just now got an email from them saying I never cancelled my account and it is still active, despite me answering the quiz of why I was cancelling of "I didn't find any titles I was interested in"
And they tried to get me to stay by offering a week's free subscription!
Absolutely appalling business practise.

I will be contacting my bank and asking them to reverse the subscription charge.

I signed up for the weeks free trial and they immediately charged me a years subscription before the weeks free trial was over.

My bank blocked it and I decided I do not want to do business with such a company so I immediately deactivate my account.

3 days later, whilst my account is deactivated, they tried to take a years subscription again.

I have reported them as a scam company to my bank and will not be dealing with them or their parent company AMC in the future.

Poor catalogue, and worst of all fallacious advertising: they highlight films as part of their catalogue before you subscribe but, once subscribed, you realise the film is actually not available!

This company just stole my money! Direct withdraw payments from my Bank account when I had never even heard of this company. Is that how they advertise? By robbing people. Shudder, shame on you. You are nothing but criminals stealing from helpless people.

Appalling service. I have no recollection of ever subscribing to this third-rate, rag-bag collection of duff movies, yet Shudder has taken over £40 from my bank account and refuses a refund - even though they acknowledge that I have never used the service. Avoid Shudder like the plague - it's a borderline scam and you cannot get a refund.

Charged during signup for free trial. Customer service takes days to respond to tickets and refused to refund the charge. Had to dispute charges with credit card company.

This "subscription" service is a total scam. Do NOT sign up - Shudder are thieves and will continue to take your money after confirming "cancellation"!!!

Cancelled subscription via Amazon (as the selection of films and shows were just awful), payments continued to be taken. Phoned Amazon/Shudder - the agent verbally confirmed the cancellation and that the cancelled months would be refunded, and she sent an email confirmation of this. A month later ANOTHER payment has been taken and no sign of refund.

Absolutely appalling on all fronts would 100% recommend to stay away from this horrific company.

Beware ordering Shudder, especially through Google Playstore. I wanted to try the "free 7 day trial". Money was taken from my account immediately, and $10 more than the annual fee. Had to request a refund asap from Google as there's a very small window to do so. Have spent 5 days emailing Shudder as they are intending to also bill me again at the end of the 7 day trial. Managed to get a refund from Google but Shudder sends emails saying subscription cancelled then the next one says I will be billed. Seems everyone wants your money with this one.