My Siemens engineer was outstanding! The best I’ve ever had. He was extremely knowledgeable and persisted on a very tricky matter until he got it sorted. He also helped me source the right spare parts... Ver mais
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Veja o que dizem as avaliações
time ok with phone call saying exact time - great if time can be narrowed down earlier if possible very courteous engineer - fixed the problem with explanation advice given to keep machine in bes... Ver mais
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I am absolutely thrilled with the Siemens EQ.600. The coffee quality is outstanding, thanks to the 19-bar pressure and the built-in ceramic grinder that gets the perfect aroma out of every bean. I lov... Ver mais
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Engineer was knowledgeable and he went above and beyond fixing the fault. Gave me advice on my appliances and how to increase their longevity, tips for cleaning and maintenance. The two-week wait for... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de utensílios de cozinha
- Fornecedor de Peças para Eletrodomésticos
- Loja de Eletrodomésticos
- Loja de artigos domésticos
- Fabricante
Sobre Siemens Home UK
Escrito pela empresa
At Siemens we are driven by boundless curiosity, to continuously push for progress and be one step ahead. Always anticipating the need of the consumer and deliver intelligent solutions and design that make life simpler and more efficient.
Explore our range of premium built-in and freestanding appliances featuring innovative features that deliver outstanding performance and results and help free your time to do the things that matter the most to you. Discover the benefits of connectivity and open up a world full of exciting possibilities.
Gain better control over your busy lifestyle, with a range of selected Wi-Fi enabled home appliances, and operate your appliances easily and remotely. Use the Home Connect App to access extensive functions and additional partner services – turning your house into a connected home.
Visit our website contact usInformações de contato
Old Wolverton Road, MK12 5PT, Wolverton, Reino Unido
- 0344 892 8999
- www.siemens-home.bsh-group.com/uk
4,8
Excelente
6 mil avaliações
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Quick and prompt service of a broken…
Quick and prompt service of a broken Warming Drawer
16 de agosto de 2026
Resposta da Siemens Home UK
Hello, thank you for your review.
We're glad to hear you received quick and prompt service for your broken warming drawer.
Thanks,
Mandy
Bosch Home Appliance Customer Service
Quick and to the point
17 de agosto de 2026
Resposta da Siemens Home UK
Hello, thank you for taking the time to write your review.
We’re delighted to hear you found our service quick and to the point. It’s great to know we made things straightforward for you. If there’s anything more we can do, please do get in touch.
Thank you again for your feedback,
Sam
Siemens Home Appliance Customer Service
The engineer turned up on time with the…
The engineer turned up on time with the parts to replace the compressor on my fridge freezer and associated cables. Took about an hour and a half and all was resolved when he left. Apparently the compressor had seized up.
17 de agosto de 2026
Resposta da Siemens Home UK
Hello Gerrie, thank you for your review.
We are glad the engineer arrived on time with the correct parts and was able to resolve the issue with your fridge freezer.
Thank you again for your feedback,
Becki
Siemens Home Appliance Customer Service
Very helpful & efficient.
13 de agosto de 2026
Resposta da Siemens Home UK
Hello, thank you for your review.
We're glad to hear you found our service helpful and efficient.
Thanks,
Mandy
Siemens Home Appliance Customer Service
An engineer came to fix my washing…
An engineer came to fix my washing machine last Friday he was polite experienced and cleaned up after himself recommended to anyone
15 de agosto de 2026
Resposta da Siemens Home UK
Hello, thank you for taking the time to write your review.
We’re delighted to hear the engineer who visited last Friday was polite, experienced and left everything clean and tidy. It’s wonderful to know you’d recommend us to others, and we’ll be sure to pass your praise on to the engineer and the team.
If there’s anything more we can help with, please do get in touch.
Many thanks,
Sam
Siemens Home Appliance Customer Service
Abysmal customer service
I ordered an expensive spare part and did so with a valid discount code for 20% off. The discount was not applied. I contacted customer service three times. On the first and second the Siemens agent agreed that I was due the discount but could not process it because their system was down. The third agent I contacted a day after I spoke to the second agent. They refused to apply the discount, could not transfer me to a manager and insisted that I should order the same item again and if the discount was applied I should return (at my cost)?the item previously ordered and not yet received. In fact I have tried reordering but of course the discount code is now out of date. It ended yesterday several days after my original order was placed and accepted.
What abysmal customer service
17 de agosto de 2026
Avaliação não solicitada
Resposta da Siemens Home UK
Hello, thank you for taking the time to write your review.
I am very sorry to hear about your experience with the spare part order and the discount code. It must have been incredibly frustrating to be told different things by agents, to be asked to reorder and return at your cost, and finally to find the code expired despite your original order being placed in time. That is not the level of service we expect to deliver, and we will be sure to pass your feedback on to improve our services moving forward.
Thank you again for your feedback,
Sam
Siemens Home Appliance Customer Service
Resposta da Siemens Home UK
Hello, thank you for your review.
We're happy to hear your repair was done well and in a friendly manner.
Thanks,
Mandy
Siemens Home Appliance Customer Service
Resposta da Siemens Home UK
Hello, thank you for your review.
We are happy to hear that you were pleased with the customer service you received.
Thanks,
Becki
Siemens Home Appliance Customer Service
Excellent service wouid recommend
Excellent service wouid recommend
Can’t fault anything
17 de agosto de 2026
Resposta da Siemens Home UK
Hello, thank you for your review.
We're so pleased to hear you received excellent service and would recommend us.
Thanks,
Becki
Siemens Home Appliance Customer Service
Easy to book engineer quick to get fixed
The engineer who fixed the tumble dryer was prompt, polite and helpful.
Just disappointed that it's less than 5 years old and already needed fixing twice my last Siemens products didn't need any replacement parts or fixing until they were over 10 years old so makes me feel quality of build has gone downhill and deliberate obselescence has been built in.
16 de agosto de 2026
Resposta da Siemens Home UK
Hello, thank you for taking the time to write your review.
I’m really sorry to hear your tumble dryer has needed fixing twice in under five years and that this has left you feeling the build quality has gone downhill. I can completely understand why you would be disappointed, especially after longer lasting appliances in the past. It’s great to hear the engineer was prompt, polite and helpful, but that does not make up for the frustration of repeat faults.
Thank you again for your feedback,
Sam
Siemens Home Appliance Customer Service
Resposta da Siemens Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you had a great experience with our support! Thanks - Craig
Siemens Home Appliance Customer Service
Payment needs to improve took to long…
Payment needs to improve took to long for the payment to go through
16 de agosto de 2026
Resposta da Siemens Home UK
Hello, thank you for your review.
We are sorry to hear that you experienced a delay with the payment process. We appreciate you bringing this to our attention and will pass your feedback on to the relevant team to see how we can improve this.
Thanks,
Becki
Siemens Home Appliance Customer Service
Brilliant service from start to finish…
Brilliant service from start to finish as it should be.
13 de agosto de 2026
Resposta da Siemens Home UK
Hello Danielle, thank you for your review.
We are pleased to hear you received brilliant service from start to finish.
Thanks,
Becki
Siemens Home Appliance Customer Service
Good booking system…
Good booking system and good updates from engineer. Also he discussed the repair issue openly and clearly.
12 de agosto de 2026
Resposta da Siemens Home UK
Hello Andy, thank you for your review.
We are glad you found our booking system good and that the engineer provided good updates and discussed the issue clearly.
Thanks,
Becki
Siemens Home Appliance Customer Service
Resposta da Siemens Home UK
Hello Sylvia, thank you for your review.
We are pleased to hear that we did everything as we should.
Thanks,
Becki
Siemens Home Appliance Customer Service
Resposta da Siemens Home UK
Hello Andrew, thank you for your review.
We are glad to hear the engineer was excellent.
Thanks,
Becki
Siemens Home Appliance Customer Service
Resposta da Siemens Home UK
Hello, thank you for your review.
We are pleased to hear you received excellent customer service.
Thanks,
Becki
Siemens Home Appliance Customer Service
Resposta da Siemens Home UK
Hello Mary Lou, thank you for your review.
We are glad you received a very polite and punctual service.
Thanks,
Becki
Siemens Home Appliance Customer Service
Our engineer rang us to tell us he was…
Our engineer rang us to tell us he was on his way… found the problem immediately.. then solved the problem within minutes.. faultless from start to finish
15 de agosto de 2026
Resposta da Siemens Home UK
Hello Mr Woods, thank you for your review.
It is fantastic to hear that the service was faultless from start to finish, with the engineer finding and solving the problem within minutes.
Thanks,
Becki
Siemens Home Appliance Customer Service
Resposta da Siemens Home UK
Hello Alison, thank you for your review.
We are pleased to hear the engineer was lovely.
Thanks,
Becki
Siemens Home Appliance Customer Service
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