Simply Safe Car Seats Avaliações 

1.179
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I wish I had read reviews before purchasing my items. Gabi is very rude to customers. My order did not arrive in time, DPD claim the item has not been handed to them. No apology made, no polite email... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’ve bought two car seats from this company now and honestly wouldn’t go anywhere else! Their customer service is amazing — they’re always so helpful and friendly. The aftercare and fit checks give me... Ver mais

Avaliado com 5 de um total de 5 estrelas

Super helpful! Gave a recommendation almost immediately after I posted on her facebook group and answered my questions as I was torn between a longer lasting or infant carrier. Opted for infant carr... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very knowledgeable and helpful to ensure we chose the correct car seat for our son. I had concerns over which seat to choose as I wanted to avoid his head flopping forward when he sleeps (as it does... Ver mais

Detalhes da empresa

  1. Loja para Bebês
  2. Fornecedor de equipamentos de segurança

Escrito pela empresa

A family business, striving for better child car seat safety, experts in rearward facing car seats. Visit our showroom in Gainsborough, Lincolnshire, or shop online with next day delivery for most items. Not sure what carseat you need? We have you covered!


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 25% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(1.179)

130 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Social media bullying

This company uses social media to highlight "car seat safety". They often provide contradictory information in order to sell their own car seats. I have seen this woman mock mothers time and time again and it is ridiculous.

29 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bought an Axkid Minikid from Gabi a few…

Bought an Axkid Minikid from Gabi a few months ago, communication was great, fast delivery. Seat is perfect and my daughter loves it. I feel so much better knowing she’s in the safest seat possible for as long as possible. Appreciate all Gabi does in educating and helping people on this important topic for free on the FB site too.

1 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic experience from start to…

Fantastic experience from start to finish with Simply Safe Car Seats!
Gabi was really attentive and provided lots of information about the best car seat for my toddler.
Once ordered, the car seat was sent out extremely quickly and Gabi was able to advise on the fit and ongoing support.

Thank you very much for your support and advice! X

25 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Rude and unprofessional. Spend your hard earned money elsewhere!

I had been looking at erf carseats for a while and was in the car seat safety uk FB group run by this business owner.
I asked for advice in the group and was advised to get an axkid minikid 2 by the admin based on height, weight and age.

I was pleased to receive the seat quickly after ordering, but thats where the good experience ended!

I installed the seat and couldn't get a good fit for my baby. His head was flopping round like a ragdoll every time he fell asleep.
I tried to contact simply safe carseats via phone and messenger unsuccessfully so I posted for help in their FB group with photos.

The owner eventually replied but was very offish and rude for no reason as my post was just asking politely for help! She told me that my 9 month baby "needs to learn to hold his head up when he is asleep!"
How on earth a baby has control over their head when asleep i do not know!

I requested the owner to contact me which she never did. I commented on another post about this seat from another person and was again met with a rude and unhelpful response.

I called her out for not providing the support she promises and now I have been blocked from her group altogether!

Awful retailer I wish I never spent my money with her for this non existent customer service/support.

Stuck with this seat and headflop and no help now!

EDIT:

I have shown the owner screenshots of the fact that I have been unable to send a message on Facebook to their business page and a phone call to actually speak to someone is far easier.
I originally posted in the owners own group asking for help and got told my baby should learn to keep his head up. I reinstalled the seat and then got no response on my post so when I saw her speaking to someone else I tried to ask on this message thread due to no response to my request ro be contacted

15 de julho de 2025
Avaliação não solicitada
logotipo da Simply Safe Car Seats

Resposta da Simply Safe Car Seats

You haven’t tried messaging me at all, you was posting on a third party Facebook group not affiliated with our business in any way, I was helping someone else on there and you jumped on the post asking questions.

When you had headflop your seat wasn’t installed correctly, and you was advised by us to install it correctly with instructions on how to.

I’ve already told you I can’t help you install a seat via a phone call and you haven’t bothered to send any email or messages further, since I have assisted you previously.

Please be truthful in your review.

Avaliado com 5 de um total de 5 estrelas

Incredible service and advice.

Super fast postage! Gorgeous seat and love information posted on the page.
Fit checked done over Facebook messengers to know my baby is the safest they can be!
Thank you

30 de junho de 2025
Avaliado com 5 de um total de 5 estrelas

Top service, every time

I’ve ordered two car seats from Simply Safe Car Seats in different years, and both times I’ve been impressed by their outstanding customer service. Quick, helpful, and genuinely caring. All my questions were answered promptly, and it’s clear they prioritise safety above all else. That’s exactly why I came back, and I’ll definitely be ordering from them again when it’s time for the next upgrade.

19 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

⭐️⭐️⭐️⭐️⭐️ Amazing company and caring owner…

⭐️⭐️⭐️⭐️⭐️ Amazing company and caring owner – Britax Römer Max-Safe Pro

We were so lucky to receive the Britax Römer Max-Safe Pro as a gift from the wonderful Gabi following conversations from her group on Facebook Car Safety UK, and it’s the best present we’ve ever gotten.

It was easy and hassle free to install, feels incredibly secure, and our little one is so comfortable and happy in it.

Thank you Gabi, for your kindness, generosity and the relief I now have seeing how safe, secure and comfortable my baby is.

Highly recommended this company for vast knowledge from an owner who is genuinely passionate about car safety for children.

18 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fab carseat support

Ordered a carsear about 10am and arrived next day which was super impressive.
Had extra support (fit check) and owner (Gabi) has been very helpful.

8 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service again!

This is my second purchase from Gabi. Really fast delivery once again. Requests for fit checks and install checks were replied to almost immediately, which certainty isn’t expected but I was really grateful for. I’ll be back when it’s time to buy a HBB. Thanks again!

19 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing car seats

Bought two car seats and iso bases for my newborn twins (Be Safe). Absolutely amazing! Better than any other ones we viewed in our opinion.
Our two decided that they would come early too by 6 weeks so teeny tiny. Purchased Preemie Inlays designed specifically for them too. Cannot fault them at all! If you want the best in safety for your lil ones, I highly recommend these seats! Super easy to use too. Pricey...yes, but you cant put a price on safety in my opinion and they're going to last significantly longer than any other infant carrier we looked at. The next stage also rear faces to 6 years too, so worth every penny!

18 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

This is my 3rd or 4th purchase from Gabi and as always, prompt delivery, excellent customer service and after care support. Will always be my go to!!

17 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Ordered multiple car seats over the last year and the service has been excellent. Seats always delivered next day, and aftercare like fit and installation checks provided via Facebook messenger.

30 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Missing parts. Rude seller

I bought 2 seats from this seller. One seat was missing a part and the company took no accountability for the missing parts, fobbed me off to sort it with someone else then blocked me from arranging a return. I had no replies from them for nearly 2 months. The seller was cocky, sarcastic and unprofessional. I would not recommend a purchase from this company, terrible customer service. If you want a seat that's incomplete then by all means waste your money

21 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant!

always happy to help with recommendations, installs etc. Quick delivery. Will be purchasing from here again! 🩷

11 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wouldn't buy carseats anywhere else.

I have bought all of my most recent carseats from here (5 in total) and not had an issue with any of them. Always had amazing customer support too. Yesterday I purchased my most recent one for my son, the label was printed instantly and had a dispatch email right away! Received it today. Would always recommend to everyone I know!

9 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service anf swift delivery

This is my 2nd purchase from Gabi at Simply Safe, super fast delivery 1st time, 2nd time the label didn't print but as soon as this was sorted the seat arrived the following day. I'd recommend this lady to anyone. As a nana I want my grand babies travelling the safest they can for as long as they can. Will certainly be taking my custom back to her again when I need the next stage carseats

10 de julho de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Support via facebook

After exchanging a few messages on Facebook asking for recommendations on what car seat would be suitable- I bought the Axkid Minikid 2 (which was a quick delivery!) and when I felt unconfident on the fit, the help and advice I received was really helpful and I didn’t feel judged 😊

9 de julho de 2025
Avaliação não solicitada

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