Another pleasant purchase from this company. Fast, efficient and good value. Honest description of the damage on this item with photos meant that I was able to make an informed decision to proceed wit... Ver mais
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Veja o que dizem as avaliações
Ordered x2 stage lights as per client specification. Received goods within timeframe prompt and intact. Unfortunately, client changed mind after nearly 4weeks, spoke with company who authorised re... Ver mais
A empresa respondeu
I bought a dimmable amber LED. Though was expensive, FedEx added an invoice with customs fees, which weren't included. Dimmable within certain limits. Every now and then it emits a burst of ligh... Ver mais
A empresa respondeu
It was a B listed item looking more like a brand new one when it arrived, SS&L are the best AV company this side of the country
Detalhes da empresa
Informação fornecida por fontes externas variadas
Simply Sound & Lighting offer sales, hire, installation and repairs of sound, lighting & video equipment.
Informações de contato
Unit 3C, Gilray Road, IP22 4EU, Diss, Reino Unido
- info@simplysoundandlighting.co.uk
- www.simplysoundandlighting.co.uk
4,4
Excelente
176 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy order process
Easy order process, good value for money product, quick and reliable delivery.
Very good
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Simply Sound & Lighting
Thank you for your review.
We’re really pleased to hear you found the ordering process easy, the product good value for money, and the delivery quick and reliable. That’s exactly the experience we aim to provide.
Thanks again for choosing Simply Sound & Lighting — we really appreciate your support.
I saved a fair bit of money shopping…
I saved a fair bit of money shopping with simply sounds and will be using them in the future
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Simply Sound & Lighting
Thank you for your review.
We’re really pleased to hear you saved money shopping with us and that you’re planning to use Simply Sound & Lighting again in the future. That’s great feedback and very much appreciated.
Thanks again for choosing Simply Sound & Lighting — we look forward to helping you again
Great retailer
Great retailer. I have used them for years. They have a demo room too. Helpful knowledgable staff.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Simply Sound & Lighting
Thank you for the fantastic review.
We really appreciate your continued support over the years. It’s great to hear you’ve found the team helpful and knowledgeable, and that the demo room has been useful to you as well.
Thanks again for choosing Simply Sound & Lighting — we truly value your loyalty.
I bought a lightweight DJ booth & it is…
I bought a lightweight DJ booth & it is a great product. Easy to set up & transport & was priced competitively.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Simply Sound & Lighting
Thank you for your review.
We’re really pleased to hear you’re happy with the DJ booth and that you found it easy to set up, transport, and competitively priced. That’s great feedback to receive.
Thanks again for choosing Simply Sound & Lighting — we really appreciate your support.
Fantastic service from start to finish
Fantastic service from start to finish. The price was the cheapest around. The actual Sub kicks out some serious bass I’m really happy overall
28 de novembro de 2025
Avaliação não solicitada
Resposta da Simply Sound & Lighting
Thank you for the fantastic review.
We’re delighted to hear you had a great experience from start to finish and that you were happy with both the price and the performance of the subwoofer — it’s always great to hear it’s delivering the bass you were looking for.
Thanks again for choosing Simply Sound & Lighting — we really appreciate your support.
£3,500 Order, Three Weeks Late — A Truly Frustrating Experience
Normally we would use Gear for Music when making purchases for lighting and sound equipment but on this occasion I decided to shop around and go with Simply Sound and Lighting.
An order was placed on Thursday 13th November 2025 for equipment valued at over £3,500. This included a discount, which was the reason we decided to go with them.
The website for Simply Sound and Lighting presented a professional image and was easy to navigate but unfortunately this did not reflect the reliability or level of customer service provided on this occasion.
All items were listed as in stock and an additional fee was paid for Saturday delivery. A call was received the following day advising that the trusses included in the order could not be delivered on the Saturday and would instead arrive on Tuesday 18th November. It was also requested that the remainder of the order be delivered on that date, which we agreed to as from our perspective it was a more environmentally friendly option. At no stage was any stock issue or potential delay mentioned.
The significant problem was that the equipment did not arrive on Tuesday 18th November or in time for the planned event that weekend. It ultimately took three weeks for the full order to be received, arriving in multiple deliveries over that period, with the remaining items delivered on Tuesday 2nd December 2025. Although the equipment was delivered in good working condition, the lengthy delay and lack of communication overshadowed this. Multiple follow-ups with the sales team were required simply to obtain updates, highlighting a consistent lack of clear and proactive communication.
Suggested Improvements – Communication is Key
Simply Sound and Lighting could greatly improve their customer experience by ensuring stock levels displayed on the website are accurate, communicating any delays at the earliest opportunity and providing clear updates throughout the process without customers needing to chase for information. Setting realistic expectations and maintaining consistent communication would have prevented most of the issues experienced.
The overall experience was very disappointing and did not match expectations set by the website. The saving in cost was outweighed by the worry, stress and inconvenience caused by delays and poor communication.
For reliable, efficient and consistent service, Gear for Music remains the stronger choice.
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Simply Sound & Lighting
Thank you for taking the time to leave such a detailed review.
We’re genuinely sorry for the frustration, inconvenience, and disruption caused by the delays and the lack of clear communication surrounding your order. We fully appreciate how disappointing this must have been, particularly given the value of the order, the time-sensitive nature of your event, and the expectations set by the website and delivery options selected.
While the equipment did ultimately arrive in good working condition, we acknowledge that this does not offset the stress caused by missed delivery dates, split consignments, and the need for you to repeatedly chase updates. We accept that communication should have been clearer and more proactive, especially once it became apparent that the original delivery plan could not be met.
Your comments regarding stock accuracy, early notification of delays, and setting realistic expectations are completely valid. Feedback like this is taken seriously and helps us identify where our processes need to improve, particularly around stock visibility across product lines and customer updates when circumstances change.
We’re sorry that on this occasion your experience fell short of expectations and appreciate you taking the time to outline where things went wrong.
Good product
Nice fast and smooth transaction thank you
21 de novembro de 2025
Avaliação não solicitada
Resposta da Simply Sound & Lighting
Thank you for your review.
We’re pleased to hear you were happy with the product and that the transaction was fast and smooth. That’s great feedback and very much appreciated.
Thanks again for choosing Simply Sound & Lighting.
Great experience
Great experience, professional staff, fast delivery. I bought the lightings and a set of speakers. I couldn't be happier with the quality of the products. Highly recommended.
12 de novembro de 2025
Avaliação não solicitada
Resposta da Simply Sound & Lighting
Thank you for the great review.
We’re really pleased to hear you had such a positive experience and that the team were professional and delivery was quick. It’s fantastic to know you’re happy with both the lighting and speakers and the quality of the products.
Thanks again for choosing Simply Sound & Lighting — your recommendation means a lot to us.
Terrible complaint to deal with
Terrible complaint to deal with. Sold me opened second-hand products with missing parts. I emailed them to tell them of the missing parts but they reply and say they will send out replacements but failed to do so. Failed to give me a refund.
Avoid this company. Zero customer service.
18 de novembro de 2025
Avaliação não solicitada
Resposta da Simply Sound & Lighting
Thank you for taking the time to leave this review.
We’re very sorry to hear about your experience and for the frustration caused. This is not the standard of service we aim to provide, and we apologise for the issues you’ve described regarding the condition of the items, missing parts, and the lack of resolution.
We take complaints like this extremely seriously and would like the opportunity to fully investigate what has happened and work towards a proper resolution. If this has not already been escalated, please contact us directly at info@simplysoundandlighting.co.uk
with your order number and details of the issue so we can review the matter as a priority.
We appreciate you bringing this to our attention and are sorry that your experience fell short of expectations.
Great quick fast service
Great quick fast service. I had a little problem with the kit I had delivered due to carrier handling. Spoke to Devon who sorted things out to my full satisfaction, very quickly I must say. Thank you. Will definitely be dealing with you guys when I need more equipment.
4 de novembro de 2025
Avaliação não solicitada
Resposta da Simply Sound & Lighting
Thank you for the great review.
We’re really pleased to hear you received quick service and that Devon was able to resolve the issue caused by the carrier promptly and to your satisfaction. We’ll be sure to pass your feedback on to him.
Thanks again for choosing Simply Sound & Lighting — we really appreciate your support and look forward
Real value amplifier
This item is real worth it for the price I highly recommend it if you are just looking for a two Chanel amplifier.
7 de novembro de 2025
Avaliação não solicitada
Resposta da Simply Sound & Lighting
Thank you for your review.
We’re really pleased to hear you found the amplifier great value for money and that it’s working well for your needs. It’s always good to know it’s meeting expectations for performance and price.
Thanks again for choosing Simply Sound & Lighting — we really appreciate the recommendation.
Best company
Best company, any problem you have with the speakers they get sorted simply and quick , and friendly staff…
7 de novembro de 2025
Avaliação não solicitada
Resposta da Simply Sound & Lighting
Thank you for the fantastic review.
We’re really pleased to hear you’ve had such a positive experience and that any issues were sorted quickly and simply by the team. It’s great to know our staff came across as friendly and helpful.
Thanks again for choosing Simply Sound & Lighting — your support really means a lot to us.
Excellent service as always
Excellent service as always, wise range of products and fast timely delivery
28 de outubro de 2025
Avaliação não solicitada
Resposta da Simply Sound & Lighting
Thank you for the great review.
We’re really pleased to hear you received excellent service once again and that you’re happy with the wide range of products and fast, timely delivery.
Thanks for continuing to choose Simply Sound & Lighting — we really appreciate your ongoing support.
Quick delivery..great price ..excellent…
Quick delivery..great price ..excellent service..
8 de outubro de 2025
Avaliação não solicitada
Resposta da Simply Sound & Lighting
Thank you for your review.
We’re really pleased to hear you were happy with the quick delivery, great price, and excellent service. That’s exactly what we aim to provide.
Thanks again for choosing Simply Sound & Lighting — we really appreciate your support.
Consumer act takes preference over T&C
Received my item 10 months ago so still under warranty, problem is they think because they have t&c saying I have to send back a large item THAT'S IT.SORRY BUT WRONG,UK law says you have to return the item back to yourself for repair and the UK law takes preference over any T&C by any company. (The consumers act) so don't be taking in by them.If can't sort out I don't mind going to country court over it......Only £35.
8 de outubro de 2025
Avaliação não solicitada
Resposta da Simply Sound & Lighting
Thank you for taking the time to leave a review.
We’re sorry to hear about your frustration regarding this warranty matter. We understand how important it is to have clarity around consumer rights and responsibilities, and we appreciate you raising your concerns.
Our intention is always to act in line with UK consumer law while also following our internal procedures and those of the manufacturer involved. If there has been any misunderstanding or if this has not been communicated clearly, we apologise for that.
Hk polar 8s
Great service
I paid in full by mistake instead of finance. The staff were a great help. Speakers arrived and they're brilliant. Great volume and good at low volume. Bluetooth is really handy, just a really versatile speaker
30 de setembro de 2025
Avaliação não solicitada
Resposta da Simply Sound & Lighting
Thank you for the great review.
We’re really pleased the team were able to help sort the payment issue quickly and that everything went smoothly after that. It’s great to hear you’re enjoying the HK Polar 8S — they’re cracking speakers, and it’s good to know you’re happy with the volume, low-level performance, and the Bluetooth flexibility.
Thanks again for choosing Simply Sound & Lighting — we really appreciate your support and kind words.
Easy to use website!
Easy to use website, ordering was quick and delivery was fast and all arrived securely packaged.
6 de outubro de 2025
Avaliação não solicitada
Resposta da Simply Sound & Lighting
Thank you for your review.
We’re really pleased to hear you found the website easy to use and that ordering was quick, with fast delivery and secure packaging. That’s exactly the experience we aim to provide.
Thanks again for choosing Simply Sound & Lighting — we really appreciate your support.
Superb from start to finish highly…
Superb from start to finish highly recommend this company
18 de setembro de 2025
Avaliação não solicitada
Resposta da Simply Sound & Lighting
Thank you so much for your kind words! We're really pleased to hear you had a superb experience from start to finish. We truly appreciate your recommendation and look forward to helping you again in the future!
Highly recommended
My speaker was delivered damaged. Simply sound where on it immediately, arranging pick up and delivery of a replacement. So professional and so efficient. I would definitely use them again.
2 de outubro de 2025
Avaliação não solicitada
Resposta da Simply Sound & Lighting
Thank you for your great feedback! We're sorry to hear your speaker arrived damaged, but we're glad we could resolve it quickly for you. We always aim to provide efficient and professional service, so it’s fantastic to hear that reflected in your experience. We really appreciate your support and look forward to helping you again in the future!
Excellent service
Excellent service, very quick and they made sure I was very happy with my deal. Highly recommend these guys, they went out of their way .
22 de setembro de 2025
Avaliação não solicitada
Resposta da Simply Sound & Lighting
Thank you for your lovely review! We’re really pleased to hear you were happy with the service and the deal you received. Going the extra mile for our customers is what we aim for, so it means a lot to hear your kind words. Thanks again for the recommendation!
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