Efficient friendly and professional sevice.

Wow couldn't ask for a better service stunned with presentation on collection big red bow and covered made me feel very special Thank You 5 🌟 service 😀

Josh was amazing from start to finish. We could not be happier with our Defender. He is very professional, knowledgeable and we felt looked after all the way through the process.
The showroom and treatment were top notch and state of the art. The receptionists attentive and friendly - you get a choice of drinks. Would definitely use them again and we even got a phone call to see how we were getting on after a day. Totally recommend. Thank you for making our experience smooth sailing.

Extremely disappointed with the lack of basic human customer care and communication at Sinclair Mercedes-Benz of Cardiff. I dropped my car off in the morning, only to watch it sit locked and untouched in their compound for nearly 9 hours without a single update. When I tried calling to find out what was happening, I was repeatedly left on hold and disconnected. Management—specifically Ben—was completely unsupportive, hiding behind corporate policy and playing poor corporate games rather than taking accountability for a completely wasted day. Terrible customer service from start to finish—I will be taking my business elsewhere.

A little later than anticipated - however, here is our honest and truthful review of Sinclair Direct at Swansea.

We purchased a used Audi A1 - essentially cash, with a paltry trade part ex on our Mini Cooper.

We were delighted with the car - it was nicely presented and ticked all the right boxes.

However, on our test drive, we noticed that the integrated SatNav was not working - check with Audi service it said.

We duly reported this prior to the transaction being finalised. Upon transaction finalisation, we were led to believe the 'glitch' could be sorted at pre-sale service visit.

Payment was effected via Sinclair's automated payment system - not once, but twice. Apparently, internal departments were unable to communicate with each other (worrying) and confirm payment the first time - no apologies.

Approximately 15 minutes prior to us collecting the vehicle, we received a voicemail from the sales agent, that the SatNav could not be enabled without a VAG SD card at about £600.

Clearly, we were now committed to buying - and essentially, cornered/stuffed/stiched ... Savvy sales trick, from the Arthur Daly rulebook!

Ongoing with Swansea trading standards.

Without doubt, we were now committed - having paid cash up front and now apparently, and knowingly being shafted is tough.

Upon collection, we expressed our profound dissatisfaction to to the sales lady (you know who you are), and she invited us to lodge a written complaint to the Group via the Sales Manager.

This we did and copied in everyone - and received no answer - from anyone.

Furthermore, said sales lady assured us that all used Audis were vetted for history and accountability.

Phew - next up ... No service book. Again, we transmitted our request for such document - no reply from anyone.

Nice car - no SatNav - no service book - no customer service ... PP customer service in fact!

Always a pleasure visiting, I waited for the service to be finished and felt like I’m in a high end hotel. Excellent service from Stephanie and Ben.
Only issue is trying not to walk away with a new car each time lol

A very warm welcome and detailed customer service.

First class customer service from Haz and an excellent dealership to buy from I highly recommend Sinclair Land Rover

The over all experience of buying a car from Mercedes was wonderful.warm welcome great sales person in Tim and manager jo.nothing was to much from everyone

Amazing service very well looked after within the sales
Harry Vallander provided excellent serviceo

I’m so happy with my new car! Chris was really helpful from the start. He was always happy to answer any questions and help with anything I needed. The service was brilliant from start to finish, and I honestly couldn’t recommend Chris enough. Thank you so much for all your help.

I think we are on our fifth vehicle purchase with Spencer now, the fact that we travel 2 hours to do so says it all. The attention and detail that Spencer has been to for us has been second to none from all other dealerships we have experienced. Ten out of ten for all things. Communication, personal touch, welcoming and friendly experience from the whole team. It is an enjoyable experience all round and we have shared our experience with many friends and recommended them to you. We will return soon.

Leon was amazing from start to finish a very professional customer service team

⭐ Very disappointing experience – £850 spent on diagnostics and repairs, with problems returning within two days

I had a very disappointing experience with Sinclair regarding ongoing electrical problems with my VW T-Roc.

I paid approximately £850 for diagnostics and work, including the removal and coding of the towbar module and additional battery cabling, in the hope that the underlying electrical problems would finally be identified and resolved.

Unfortunately, within just TWO DAYS, the warning messages returned: “12V battery not charging” and “Start/Stop system error”.

What makes this experience even more frustrating is that Sinclair subsequently recommended replacing the alternator and battery at an additional cost of approximately £2,200.

This was particularly concerning because the alternator had already been replaced twice by another garage, and I had also replaced the battery. I had already spent a considerable amount of money trying to resolve these electrical issues, and I went to Sinclair expecting a proper diagnostic investigation and a reliable solution, not further expensive recommendations after the initial work failed to resolve the problem.

After spending approximately £850 on diagnostics and repairs, having the same warning messages return within two days was extremely disappointing. Being advised to spend another £2,200 on an alternator and battery only added to my concerns about the diagnosis and the overall cost of resolving the problem.

I subsequently contacted Sinclair to raise my concerns and request a refund, but I have received no response to my complaint.

When a customer spends this amount of money, they reasonably expect competent workmanship, a thorough diagnostic process and, above all, a garage that is willing to communicate and address concerns when the work does not deliver the expected result.

Instead, I have been left frustrated, out of pocket and still dealing with unresolved electrical problems, while being expected to consider spending thousands of pounds more.

Based on my personal experience, I would not recommend Sinclair. The outcome of the work, the additional cost of the proposed repairs and the lack of response to my complaint have left me extremely dissatisfied.

I hope Sinclair will finally respond to my complaint and take responsibility for addressing my concerns.

Good price offered on my trade-in and helpful response to request to collect car from Newport. On the downside, two earlier collection appointments cancelled by dealer,

As always 1st class service, knowledgeable friendly staff who are aware of your needs, sales staff are brilliant as well as the others on the shop floor

Nick in car sales was so helpful in every way. Tracy on reception is so professional and does every thing she can to make your visit enjoyable. The vehicle we just purchased was presented in perfect condition and purchase was a pleasant experience

Great buying experience from JLR in particular great to deal with Chey. Chey was very helpful and communication was great.