My Range Rover Evoque required a service and a product safety recall. However, I was not able to take my vehicle to the dealership in person due to work commitments. I was very pleased that they were able to pick my vehicle up from my address and take it back with them for overnight work whilst also providing me with a brand new and very impressive courtesy car at no extra charge. The work was completed as expected and the price was very reasonable for the service to the vehicle. Their communication with me during the days leading up to my car’s visit to them was also very good. Overall, it was a great experience all round with no difficulties or challenges on this occasion.

As usual my experience with the service provided was exemplary.

Excellent service from Sales and Service staff.

Carwyn, my sales executive knows what he was doing, he was warm and had all the information we required and more. When I came to Sinclair to order my car from London I had my son come with me. After I ordered my car, my son decided to order his new car from Carwyn as well, and I can assure you that he has looked at, and spoken to other car dealers, but chose Sinclair because of Carwyn's knowledge and warmth.

Thank you Carwyn, and Sinclair,
Joan Soda.

We recently bought an Evoque from this dealership & had a very positive experience. The whole process was smooth & straightforward, and the staff were friendly , helpful, & professional throughout. Great service from start to finish.

Everyone I came into contact with was extremely welcoming.
Rob Edmunds the salesperson I dealt with was friendly, knowledgeable and extremely helpful and made the process very straightforward. He was certainly not what you would expect of a stereotypical car salesman and nothing seemed too much bother for him.
I would happily deal with him again.

Excellent service with the customer always being priority.
Cameron heads up a first class team who are so helpful.

Very quick response to any queries and great friendly people to deal with.

A most excellent sales person

Great service, helpful , very well organised
Would certainly recommend- Ask for Rob he was great

Joshua was excellent, however, little lack of communication in the first week. Agreed to purchase vehicle on a Thursday and apparently the prep would take a week. Did not hear anything the next week until 5.45 pm on the Friday to state a new part was required so vehicle not ready until the weds of following week. Collected vehicle after 2 weeks and dash not wiped down, large cobweb on dash to interior mirror. Full tank of fuel turned out to be just over half, clock an hour behind. A little disappointed with the finer details but excellent vehicle and impressed with Josh Tomkins knowledge of vehicle and patience. Thank you 🙏

Really professional in all aspects. James was exceptionally helpful and explained everything to get me safely on the road. The car is beautiful - just shat I wanted. Won’t hesitate to recommend Mercedes Bridgend to anyone - in fact have already done just that. Many thanks.

Actually having the telephone answered, normally by the salesperson I was dealing with.

Thank you for the superb customer service this week. Gemma was a real star!

The fantastic and personalised customer service I received from the Sinclair Landrover Ludlowe Branch has been exceptional. The whole process of configuring the car and placing the order was quite smooth. In particular, I must highlight the exceptional customer engagment provided by Sales Manager Harry Vallender. He is a class above the rest and Sinclair Group is lucky to have him. Overall I am very plased with the service received and I look forward to building a close relationship with the Ludlowe dealership to ensure my Defender 110 is maintained according to my requirements.

Well, talk about going above and beyond ... ! Super helpful in sourcing a car at short notice. Sales staff were totally upfront and honest, which is perhaps a bit of a rarity in today's world of short term gain and 'in-and-out-of-the-door' attitude. I would give them 5 stars every day of the week. Totally outstanding!

Bought one q4 and was so impressed by james that I have committed to buying another
I think he could do lessons on being British ! We have been researching for weeks snd got a better deal at a main dealer by a long way !

Once again Johnathan white goes above and beyond, everything you want from a car he tries to accommodate, would highly recommend Sinclair Mercedes

I was very satisfied with the process of exchanging my existing car for a new one

Great service from Martin and Elliott, kept me up to date on the details and delivery and made sure it met my requirements, great service and car