Smartaccount 

Comical stuff

Waiting all day for wages to come in was told at 5p.m. would be in before six never happened. I was told pure blatant lies by Post Money it really is scandalous. They are probably all at home and don't give a damn. If it's not in tomorrow will we have to wait until Monday. Post Money have my money that should be in my account not theres. I suggest when it does come in withdraw it all and move it straight away into a new account. Post Money are so unpredictable so the cash is better off in our back pockets.

Shouldn't hold a banking license. If you are one of the many Irish people looking for a new bank; An Post money is not the places for you. You may feel like the bad reviews can't be true but I promise In Reality it's worse. No other enitiy especially in the Financial services sector has quite the frequency and regulatory of the IT issues An Post money has. If they were in a movie it would be cut for being unbelievable.
If they offer you any amount of money to bank with them don't take cause soon you won't be able to access that money and you'll be joining the rest of us right along Sisyphus trying to get through to customer service. When your money is actually appearing in your account you'll enjoy the daily anxiety of hoping that your card will actually work. It may, it may not. Whether you have funds there has nothing to do with it. Some say it's tied to the orbit of the Io but science hasn't confirmed this yet.
If you need a new bank may I suggest digging a hole. It's better than this shower.

No wages this is criminal,I will bring you to court

Complete useless service I'll be changing ASAP. An Post Money please do everyone a favour and leave the market now. Payments not in account again today this is the fifth time with An Post. Dreadful company keep well away!!!

No wages in today, took me 30 minutes to get through..They told me it will be processed this evening. Reading previous reviews I doubt that. Pure unprofessional.

This has been an utter and complete nightmare.

3 times they have MADE MY FAMILY GO HUNGRY!!!!

As I write this i am currently 2 days without food and im stuck in my car miles from home because for the 3rd time, an post banking has not credited my pay to my account, the last time this happened it took 14 days to fix. This is an utter malicious scam.

If you're thinking of opening an account with an post, save yourself a major headache and don't do it!!!
They have got to be the absolute worst customer service i've ever dealt with. The people on the phone are nice and polite but as far as action taken, absolutely miserable. I've been chasing missing funds in my account for weeks, no call backs as promised, on hold forever, calls cut off and the best one, they pretend they can't hear you and end the call. Can't wait to get my funds replaced and close the account!!!

10 working days to clear a cheque absolute shambles

UNABLE TO USE app tried contacting Customer Support rang 01 7058000 4 days running, no answer, called to my local Post Office, told me i had to ring myself, lady that i met was helpful.

Total joke of an entity, spent many hours on hold to be then cut off.
Nothing positive to offer, an insult to anybody, obviously they have totally no interest in " customer service "

Dog poo
No customer support
Lost bank card
App wouldn’t generate a code so i could withdraw my own money
Spent my whole day two weeks again calling there one number they have 70580000 157 times in total to no avail was still left on hold all them times
And without a code to get my own money out of my own account

Who is trying to run this an post money the government?????? Because it is nothing short of a joke
An unfunny one trying to access your own money without a code the app says it will get for you but can’t 😂😂😂😂

If your thinking of AnPost money
Let me tell you
Save your hard earned cash
Put it into a steel box and bury it under trinity collage then as it will be easier to access than your own account
And if you want to talk to someone about a problem here is the number for samaritans then because you will nevrr get a hold of anyone on that one number to a so called helpline they give you
016710071 is samaritans they will help you lore than an post trying to get your money out
There is a reason that there phones lines are always busy
Because there SO CALLED business is crap is the bottom line everyone calling in
Complaining about there app there customer service or something else to do with them
They are brutal
Do not go near them folks
Cowboys at there finest is all they are

Really disappointed, money on hold in my account for some reason, can't get through on the phone, no access to my hard earned cash right before christmas.

STEER CLEAR!!!! Appalling company, want to be a Bank but have no idea of what that involves!!
Long waits to speak to someone, don’t answer queries & emails and it’s laughable they charge €5 per month to maintain the account. If they were free, I wouldn’t go near them!!
They should have stuck to delivering post, they don’t do that very well either!!!

If I could give this service 0 stars I would. Customer service is shocking... Constantly told the wrong thing by different people leaving me chasing in circles to figure out where MY money went. Assured there is no way they received it, went to bank to trace it only to be called a few days later to tell me they did have it!! Transaction fees are shocking... 50c to transfer money in, 50c to take money out and that's on top of monthly fees! Can only transfer money in twice daily... Come on! Absolute joke. Tried to purchase online... Worked once but second time they were looking for ID confirmation but there was no way to do this as nothing was coming up on the app to follow through. Closed our account after numerous attempts at trying to take my own money out! So complicated to do anything on it. Stay away from them!

An Post Money APP is complete RUBBISH. It has been offline and unavailable for more than 6 weeks, so I am unable to verify my identity in order to do my banking from overseas, leaving me stranded. This App RUBBISH makes me strongly consider moving to a real bank and away from An Post.

This banking service is a disgrace. I've been on hold for over 2hours and 47 minutes in total over the past few days. There is no one to answer the phone or to make contact with you. When you email them, they say ring customer care (who never answer). I will be removing my account from them asap. At least with other banking services you can communicate with them. Avoid this AN POST MONEY

I just opened an anpost account two weeks ago as i need to close my ulster bank acc due to UB pulling out of the market. Everything seem to open up smoothly, app was fine, set up my direct debts. I got my card last week and that's when the trouble has begun. So i went to AIB to activate the card and it would not allow me to do a pin change, machine said error with card. I went to another machine the following day and it seemed to allow me to change my pin but then it came back error with card again. I rang anpost only to be told that the error is with the "Machines" not the card. They text me my new pin and got me to confirm it which i did. The guy on the phone on Monday let it slip that everyone ringing them was having the same issue. He said you card is fine to use now. I went to pay for parking yesterday the wireless would not work, tried to put the card in the machine and it said error with pin. I went back to my office spend the day trying to ring them and was kept on hold. By 3pm the phonelines went down, you could not even get through. Sent two e-mails requesting a call back no reply. I have been on the phone to them since 9am, have the number on redial, again same issue not even getting through its like the phonelines are down again. I sent a 3rd e-mail, nothing. So i rang through to their bank loan section to see if they could help, the first lady hung up on me, the 2nd time a man tried to put me through again nothing and the 3rd time a lady called Michelle whom refused to give me her 2nd name and refused to put me through to a manager. I explained to Michelle that she works for anpost and represents anpost that she should be taken my complaint serious and i requested to speak to a manager but she would not even entertain it and had abit of bad attitude with me. I am fuming, i am only with them 2 weeks and i am closing this account. An absolute disgrace, if anyone is considering opening an account with them i say AVOID, AVOID, AVOID.