Smartaccount 

I opened an An Post Money account in June this year but from the get go there were issues. The app never worked, sometimes it locked me out for no reason for days at a time! Then the desktop version started to show me a different balance to the app. How can anyone keep track of their finances when this is happening? At one point the account showed €0.00, I thought I had been scammed so I rang customer service who told me it was "probably ok and the balance might show later". Realised I couldn't continue using this service. I went to close the account. Was told I had to fill out an account closure form. You can't do this online. I went to the post office to get one and they told me they don't do the forms. I'd have to print one off myself. I don't own a printer so after 4 emails and a phone call they finally agreed to post one out to me. I filled it in and sent it back. That same week the account was closed (yippee) but then the trouble started. I had requested the remaining funds be transferred to another bank account. Poooof, my money disappeared and is now "lost". I am 14 emails, 2 phone calls, numerous tweets into trying to get my money from them. Over email they just keep telling me "We can confirm the money left the account" and then they stop replying. Over the phone they told me twice they would instruct head office to release the funds into the bank account (why were they being held?!) I got onto my bank to check that there was no hold on the money to which the bank said there wasn't and they requested An Post send a full trace back of the money for the past 2 months but An Post have ignored the request. I've requested call backs to sort this out but these calls have never come. I have gone in to my post office to ask them to help but they just give me the number for customer service again. It is now almost 6 weeks that my money has been missing and An Post do not care and will not help. I need this money back! If I ever get my money back I'll update.

This app is dreadful and not just the app, useing the card is also bad. especially paying on line , you have to wait to authenticate ? buy by the time it arrives to your phone, your purchase has timed out. Absolute joke.. waste of time.

12.09 on tuesday afternoon was told to check my account after 11 still no money in my account then rang back up told check after 1 pm i depend on my money weekly joke of a service just told me theres a technical issue were trying to sort it thats not good enough

I was really looking forward to opening an account for my sons for the Moneymate accounts, but getting nowhere, a disaster. Customer service was basically just telling me uninstall it and start again, which I said isn't the issue, went it did it anyway, and still the same.
I applied to have one son added and went into the app to try add another son, doesn't give you a straightforward option to just 'login'. Can't get past adding my pin, tried on various phones.
Really disappointed as I really like the sound of the features for kids, even though I think the fees are high I was going to give it a go. If it doesn't resolve within the next couple of days I am going to delete and not bother ,a pity as would like to support An Post but unless this improves I won't be using it.

I tried to open the app but it wont let me go any further...I'm not a child I dont need a guardian or parents permission!! Ridiculous

Money went missing from my account. I got the same email back from the fraud department to contact the seller. And said I had subscribed to the seller which I had not and to contact them. I could not as they don't have a number that I could find and when I looked them up on the internet they are a scam company. I have been told its going to take 45 days for an post to look into it.

I have been trying to get into the new An Post App for the last week and still won't let me in. I never had trouble with the old app loved it. I have tried to phone Customer Service waited 15mins and hung up. My son tried this evening and it would go so far and freeze. We have uninstalled it many time and tried from scratch still nothing. I will leave this bank in the next week if not resolved. I was relying on using it while away. Crazy app. I have been a customer for 3yrs.

CUSTOMER SERVICE?? WHAT CUSTOMER SERVICE?? DONT WASTE YOUR TIME WITH THESE COWBOYS, USE A REAL BANK!!!!

Very bad customer service ever! My cousin credit card was locked over a year ,still un sorted.And my card details was stolen,someone spent 560euro on my credit card for online shopping, but I rang the customers service immediately to lock it.the lady on the phone told the security team will contact me in a few working days.they didn’t!

An Post money application keeps crashing and no resolution. I have e mailed customer service and then phoned them on the 21st of June. To date there is absolutely no resolution. I have tried deinstalling and reinstalling the apps and still the same problem. I was going to have An Post current account as my main bank as my bank is leaving the Irish market. I will have to reconsider and look for another alternative. This is really unfortunate and not a great way to start with a new banking service. Nearly two weeks later and no help whatsoever. Will look to close this account if this is not resolved this month. Is it too much for a paying customer to ask for an application that actually works?

Just an update to my previous review
An post money current account still haven't addressed the missing payments from my current account and since I closed the account they just don't care.
Absolutely disgraceful and worst customer service ever

Opened the account back in March. And the one simple thing I needed was a bank statement recently.
However this has been a long drawn out saga with still no positive outcome!
Initially my mobile number was wrong so this prevented online banking, got this amended and still no resolution. No one at that their call centre has a clue!
Asked for a paper copy to be posted, no problem they said, waited a week and sign, rang them up, oh that takes 15-21 days to process!!! What good is that?

Moving bank now this week as a result.

DO NOT BANK WITH AN POST!!!!

Absolute joke of a bank my 4 Yr old nephew could do better there IT is terrible they have to email it my secure code something is always wrong with it I can't trust it don't get an an post money account bloody joke there not 24hrs either and they charge stupid amounts to withdraw and lodge money and there english is a joke there based in UK call center

Don’t understand the negative reviews. I opened an account about a month ago and it’s been smooth sailing all the way . Got my nice snazzy card and it was an easy activation. Customer service helpful friendly and knowledgeable. I had repayments of vat and tax within a day of being sent . App is great but has crashed once or twice but that can be expected. So far so very good . I will recommend.

I am actually lost for words. An post customer's service is so incompetent that it would make a wonderful comedy reality show. They really know absolutely nothing. They listen give completely useless advice and put you on to someone else who then transfer you back to the message phone number you originally rang 15 minutes previously. It's done so neatly and after three of these calls I reckon it's a pattern. We do have a Banking Regulator, so I would suggest Complain Complain Complain and object to An Phost being allowed renew their banking licence.

Ordered a replacement card on the 3rd of November, It is now the 26th of November. Do I need to say anymore?
I will be moving my banking elsewhere.

The singularly worst, so-called “customer service” experience I have ever had. An Post has outsourced this to the UK - they couldn’t care less. Their telephone card activation system and App DO NOT FUNCTION PROPERLY! Be warned. I will NOT be banking with this bunch of stooges.

Worst “Customer Service” ever. Trying to close a credit card account. Emailed Customer Service who responded by giving me the Credit Card generic email address. Three emails later - No response, not even an acknowledgement. Call to An Post - referred to account closures team. Unable to speak with them for the 10-15 minutes (who knew) I was told closing my account would take so arranged a call back at a specific time the next day. Call not made at the agreed time or even that day. Subsequently An Post tried to call me three time but as I was in work, I was unable to take the calls. They wrote to me asking that I call them. During that call to some UK help less desk (not a typo) I was informed that they had tried to contact me 3 times but no acknowledgment when I mentioned the emails, no acknowledgement of same and no call at the agreed time, I was told that they tried to call me 3 times. Doesn’t seem to matter that I was unable to take the calls or that that their account closure process is a mess. I asked for a complaint to be logged - The person I was speaking with very reluctantly agreed to take a note of it and get a Manager to ring me. I would have preferred a formal logging of the complaint but that doesn’t seem to be an option. Manager called this morning, same attitude as help desk staff. “We don’t respond to emails” why do you have an email address then and why would your Customer Service Dept give me your email address..? No answer. “This is our fourth call” Yes, but you didn’t call me at the agreed time and day.. “We might have too many people booked in for a specific time” oh well that’s ok then..

Don’t go near An Post. They are a disaster to deal with and they cannot take ANY responsibility for their mistakes. They can’t even log a complaint.....

I get 5% back on Lidl purchases. It's the only reason I choose to have this card.

Useless. App keeps breaking down - not accessible on iPhone or internet on computer. Lousy customer service. Lost and/or missing funds. Double deductions - meaning that hours are spent trying to get your money back.