Ainara was very helpful and helped me understand how payments work for employees who have opted out of the pension scheme. She also showed me how to access the information needed to reconcile the paym... Ver mais
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Veja o que dizem as avaliações
The assistant Orly was super patient with me, whilst helping me to login into the system. She took me through everything I needed to know and more of how to access my pensions, change details etc.... Ver mais
A lot of fustration with obtaining access to smart pension as my company had provided a wrong email. After 3 weeks of fustration and since retired from the company. I went strainght to smart pension a... Ver mais
A empresa respondeu
Rebecca was extremely helpful as well as being pleasant and polite. My query was fully resolved and I was able to learn a new maintenance fact about the portal which will be helpful in the future. M... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Smart Pension
Escrito pela empresa
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Informações de contato
136 George Street, W1H 5LD, London, Reino Unido
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Anna was very helpful and talked us…
Anna was very helpful and talked us through everything step by step. She was very patient and we were very happy with the way she handled our query.
9 de junho de 2026
Resposta da Smart Pension
Hi Beverley,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Lisa Richards was very helpful and did…
Lisa Richards was very helpful and did after 2, 2 hours phones did sort things out.
BrightPay has changed their paramotors, thus we can only sent 15 employees details at one time. Which is not helpful
3 de junho de 2026
Resposta da Smart Pension
Hi MAS Accountancy,
Thank you so much for your feedback about your experience with Lisa – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Resposta da Smart Pension
Hi Customer,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Utterly useless
Utterly useless, I'm trying to take tax free cash and the web site is warning me that it will trigger MPAA which is clearly wrong. There is no way to contact them to discuss the error.
8 de junho de 2026
Avaliação não solicitada
Resposta da Smart Pension
Hi,
Thank you for taking the time to leave a review. We are sorry that we have not met your expectations. We have not been able to locate your details to contact you privately. If you would like to engage with us more on this, please can you complete a ‘contact us’ form and one of our team will be in touch - https://visit.smart.co/3qdw9I6.
Thanks,
Smart Pension
Rebecca was amazing she resolved my…
Rebecca was amazing she resolved my query very quickly
8 de junho de 2026
Resposta da Smart Pension
Hi Laura,
We’re delighted to hear that Rebecca was able to resolve your query. Thank you for leaving such a lovely review. If you need any more support, please let us know.
Thanks,
Smart Pension
Resposta da Smart Pension
Hi Patrick,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Resposta da Smart Pension
Hi Customer,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Isabel very friendly and helpful
8 de junho de 2026
Resposta da Smart Pension
Hi Max,
Thank you so much for your feedback about your experience with Isabel – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
CHANGE THE DEFAULT FUND
The default pension fund is UK Sustainable Energy - what a perfect fund to make sure your pension doesn’t grow.
I urge everyone to update this immediately to something that actually increases your capital. The fact that a fund doesn’t auto allocate even a portion to the North American market is ridiculous.
4 de junho de 2026
Avaliação não solicitada
Resposta da Smart Pension
Hi John,
Thank you for your feedback and opinion about the default fund. Your feedback will be fed through to the appropriate channels for consideration.
Thanks,
Smart Pension
Problem solving
I had some problems and a kind lady went out of her way to sort out the problem.
5 de junho de 2026
Avaliação não solicitada
Resposta da Smart Pension
Hi Branden,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Faith is a star ⭐️ She was very helpful…
Faith is a star ⭐️ She was very helpful and took the time to explain all the details requested with a clear path to a solution. It was evident from our chat that she was very knowledgeable about the systems and specifics tied into dates & data as well as providing information about further training.
4 de junho de 2026
Resposta da Smart Pension
Hi Sarah,
We’re so happy to hear that Faith provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Helpful and professional
Today, I have to set up new client and uploaded the pension contribution. However, need to swap the admin and signatory, Rebecca really has the patient with me, as I am not too organise the correct paperwork, told me step by step, it took short time to correct the problem, Thank you again for Rebecca help.
5 de junho de 2026
Resposta da Smart Pension
Hi Penny,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it. We’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Anna was really helpful on the phone…
Anna was really helpful on the phone and solved an issue that had been ongoing for a while. Thank you Anna!
5 de junho de 2026
Resposta da Smart Pension
Hi Louise,
We’re delighted to hear that Anna was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Helpful and Knowledgeable Support
I recently contacted Smart Pension support regarding duplicate employee records, and Lisa was extremely helpful throughout. She quickly identified the issue, clearly explained the cause, and guided me to a resolution. I really appreciate the assistance provided today. Thank you, Lisa!
5 de junho de 2026
Resposta da Smart Pension
Hi Customer,
We’re so happy to hear that Lisa provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
U rang today to sort my pension…
U rang today to sort my pension withdrawal. Spoke to a lovely lady called Laura. Such a lovely friendly and helpful woman . Very understanding . 5*
5 de junho de 2026
Avaliação não solicitada
Resposta da Smart Pension
Hi Mamtaz,
Thank you so much for your feedback about your experience with Laura – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Change to Papdis file headings that I was unaware of
Rebecca was most helpful when my Papdis file upload failed - for reasons that were totally unclear from the Fail notice. She talked me through the headings and I had to make quiet a few additions, which considering I have been uploading this file monthly for years came as a surprise!
Rebecca was patient and very helpful and the file uploaded perfectly after the amendments.
5 de junho de 2026
Resposta da Smart Pension
Hi Sarah,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
First class customer service
Superb customer service from a really considerate and polite lady. Good customer service is increasingly rare but I can highly recommend this superb company
4 de junho de 2026
Resposta da Smart Pension
Hi Customer,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Very fruitful conversation
Very fruitful conversation. Thank you for your support and advise.
4 de junho de 2026
Resposta da Smart Pension
Hi Ewa,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Joanne was very helpful and supportive.
4 de junho de 2026
Resposta da Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Joanne – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Friendly and informative
4 de junho de 2026
Resposta da Smart Pension
Hi Denise,
Thank you for your review. We’re so happy to hear that your experience with us was so positive. If you need any more help in the future, please let us know.
Thanks,
Smart Pension
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