Ainara was very helpful and helped me understand how payments work for employees who have opted out of the pension scheme. She also showed me how to access the information needed to reconcile the paym... Ver mais
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Veja o que dizem as avaliações
The assistant Orly was super patient with me, whilst helping me to login into the system. She took me through everything I needed to know and more of how to access my pensions, change details etc.... Ver mais
A lot of fustration with obtaining access to smart pension as my company had provided a wrong email. After 3 weeks of fustration and since retired from the company. I went strainght to smart pension a... Ver mais
A empresa respondeu
Rebecca was extremely helpful as well as being pleasant and polite. My query was fully resolved and I was able to learn a new maintenance fact about the portal which will be helpful in the future. M... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Smart Pension
Escrito pela empresa
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Informações de contato
136 George Street, W1H 5LD, London, Reino Unido
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I spoke to Seyi today and she was…
I spoke to Seyi today and she was incredibly helpful and guided me through the processes required with incredible patience! Thank you Seyi you were amazing!
4 de junho de 2026
Resposta da Smart Pension
Hi Accounts,
We’re so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Lisa was very helpful in guiding me…
Lisa was very helpful in guiding me through the login issues I was having. But I don't find Smart Pension very user friendly compared to some other pensions.
3 de junho de 2026
Resposta da Smart Pension
Hi Jane,
Thank you so much for your feedback about your experience with Lisa – we’ll pass this on to them and share it with the rest of the team. We’ll ensure that your feedback is passed on to our continuous improvement process. Thank you.
Thanks,
Smart Pension
Helpful, efficient service and solutions
Call answered quickly.
Assistance from Rebecca friendly, knowledgeable, helpful and efficient. All issued resolved without difficulty. Excellent all round service.
3 de junho de 2026
Resposta da Smart Pension
Hi Andrew,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
The advisor was fantastic
The advisor was fantastic. She helped me through my query. She was simply amazing.
3 de junho de 2026
Resposta da Smart Pension
Hi David,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
very helpful and patient response from…
very helpful and patient response from staff, very pleased with service provided
3 de junho de 2026
Resposta da Smart Pension
Hi Zafar,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Lisa was great
Lisa was great. So helpful and stayed on the phone until I got everything sorted.
3 de junho de 2026
Resposta da Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Lisa – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Excellent Customer Service
I spoke with Joanne Gray today, phone was answered within 1 min and the service Joanne provided was excellent, she stayed on the line while resolving the query, extremely impressed.
3 de junho de 2026
Resposta da Smart Pension
Hi Chloe,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Joanne Gray was very professional
Joanne Gray was very professional, patient, and helpful. Nothing was too much trouble, and she helped me quickly sort out an error I had made.
She made the whole process easy and stress-free.
2 de junho de 2026
Resposta da Smart Pension
Hi Customer,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Smart Pension first contact
Laura was a joy to chat with today and resolved my query in a calm, efficient manner!
2 de junho de 2026
Avaliação não solicitada
Resposta da Smart Pension
Hi Adrian,
Thank you so much for your feedback about your experience with Laura – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Customer service on the telephone is…
Customer service on the telephone is always great, I find it really helpful that you can actually speak with someone, then can talk you through any problems you may have and resolve them.
The lady who I spoke with today Joanne Gray was fabulous
2 de junho de 2026
Resposta da Smart Pension
Hi Customer,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Great service
Friendly operator, no long wait to get through, quick and easy to get my problem sorted
2 de junho de 2026
Resposta da Smart Pension
Hi Tanya,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
I have been using smart pensions for…
I have been using smart pensions for many years and I do find it difficult to work out what to do with the errors as things are not always clear or simple to fix. I called and spoke with Joanne Gray who was an absolute angel, so helpful and patient with me whilst I corrected the issues I had. Definitely the best experience I have received from Smart to date. Thank you Jo x
2 de junho de 2026
Resposta da Smart Pension
Hi Customer,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
re enrollment
i spoke to many of your employees to guide me through re enrollment process since lastweek, few of them misguided me as well. Seyi who i spoke today was amazing. she guided me in calm manor and explained everything in detail and stayed with me on line until i completed task.
2 de junho de 2026
Resposta da Smart Pension
Hi Anonymous,
We’re so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Rebecca was very helpful
Rebecca was very helpful, friendly, and professional. She answered all my questions and made the re-enrolment process quick and easy.
Thank you, Rebecca, for the excellent support!
1 de junho de 2026
Resposta da Smart Pension
Hi Roy,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Joanne Gray is a star!
Easy to get through to and easy to resolve my query. Highly recommend! Thank you Joanne Gray for your assistance.
1 de junho de 2026
Resposta da Smart Pension
Hi Customer,
We’re delighted to hear that Joanne was able to help with your query. Thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Great Customer Service
The call was answered promptly by Isabel and she was able to resolve my query quickly and was very helpful
18 de maio de 2026
Resposta da Smart Pension
Hi AGW Mechanical Ltd,
We’re delighted to hear that Isabel was able to resolve your query. Thank you for leaving a review. If you need any more support, please let us know.
Thanks,
Smart Pension
Rebecca was exceptional courteous and…
Rebecca was exceptional courteous and hepful in her discussion with me today to resolve a problem. Much appreciated
29 de maio de 2026
Resposta da Smart Pension
Hi Patrick,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Fabulous Customer Services
Fabulous Customer Services - dealt with my query swiftly, explained everything in detail and talked me through the bits I didn't understand.
29 de maio de 2026
Resposta da Smart Pension
Hi Kerri,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Seyi was incredibly helpful
Seyi was incredibly helpful and resolved 2 queries for me today, enabling me to complete necessary employer actions. Also very impressed that I was able to speak to someone almost immediately when I called.
29 de maio de 2026
Resposta da Smart Pension
Hi Customer,
We’re so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Isabel was very helpful in assisting me…
Isabel was very helpful in assisting me with uploading and correcting errors in my pension contributions. As someone new to payroll and pension schemes, I really appreciated her clear guidance and support throughout the process.
29 de maio de 2026
Resposta da Smart Pension
Hi Customer,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
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