SOCIETE NOIR Avaliações 

Resposta da SOCIETE NOIR

Atualizado em 23 de dez. de 2023

Hi Samantha,
We have established that this order has gone missing via DPD, the scan from our warehouse since hasn’t updated which means this is missing & a claim logged.
Unfortunately these things happen at this time of year.
We don’t have 2 of the items to be able to resend this or we would have.

We have issued a refund through clearpay. We can’t speed up their process to reimburse you. I believe this can take a couple of days

The whole series of events is catalogued via email and we can provide that to anyone you wish us to as we have followed all procedures correctly so we can share this with whoever requires it.

Yes in an ideal world DPD wouldn’t have lost your parcel but unfortunately they have, so we have to deal with the situation.

We cannot do anything more than we have and it is a shame you can not see that.

We can also see other reviews made!

Regards
Josie

Resposta da SOCIETE NOIR

13 de dez. de 2023

Morning Millie,
We part shipped your order due to one item being in our replenishment site to avoid delays. The first item arrived within the paid time frame. The second item has been delayed for whatever reason that we are trying to track down. Unfortunately this time of year delays can occur which everyone needs to be appreciative of because it is a hectic time of year. Our shipping providers do their best but mistakes happen. As we have confirmed this has left us!

As for customer service comments, a complaint has been raised which is being looked into.
An advisor was merely keeping you informed that we can not possibly reply to every email every single day. We work through these chronologically and it can take 48-72 hours to receive a response with an actual update on it. You sent 3 emails on Friday and 4 on Monday and I’m afraid this was dealt with as best it could be.

Your complaint was logged late on Monday & it has only been 24 hours for someone to look into and get all the facts. Again, more time is needed I am afraid and it will be resolved.

Regards
Josie

Resposta da SOCIETE NOIR

14 de set. de 2023

Morning Brian,
As explained in our email response
- You originally asked for an exchange which was marked on your order
- You then changed this to a return for refund which meant that it was in the wrong allocation in the warehouse.
- We received your order back after the August bank holiday and this went into "checking in" which can take 3-5 working days.
- A refund can then take 5-7 working days with our payment merchant
- The refund has been processed and should be hitting your account any day.

As mentioned please check your email inbox as this was explained to you :)

Thanks
Josie

Resposta da SOCIETE NOIR

19 de jun. de 2023

Hi Kammy!
We are very sorry that the air freshener was not to your liking. These are meant to be well away from the items In a seperate bag. Just an addition a lot of people like.
If you need to swap the cap we can do. Or if not please email us direct and we can offer a goodwill discount off your next order by way or apology
Thanks
Josie