Still havent received my order and it said it was delivered on the 4th of august. No communication from anybody and sent multiple emails, scamming wasters.i ordered on the 19th of july btw
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I stupidly had my hat sent to the wrong address but I was contacted by the company and they had my hat sent straight back to me almost immediately. Wasn’t expecting them to get in touch to be honest.... Ver mais
I've been ordering tracksuits, hoodies and joggers from these for a long time and the quality has never faded. The tracksuits are some of the comfiest and best fitting ones I've got. I had a very mino... Ver mais
Product arrived via DPD promptly with tracking and after a minor issue with the full ordera further parcel was despatched in good time. My first purchase and am impressed with the quality and also the... Ver mais
Detalhes da empresa
Escrito pela empresa
@societenoir
Informações de contato
The robert St Hub, 12-14 Robert street, M31EY, Manchester, Reino Unido
- hello@societenoir.co.uk
- www.societenoir.co.uk
3,9
Muito Bom
257 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Really good service
Really good service. Sent an item back for an exchange and was quickly processed and sent out. Couldn’t recommend enough!
9 de julho de 2022
Avaliação não solicitada
Will definitely not use this mob again
Will definitely not use this mob again. They literally are the worst when it comes to returns. They received my return 09/06/22 and emailed to ask if I would like a refund or exchange. I confirmed a refund and as of the 8/7/22 I have not heard from them or received my refund. Terrible service. Will definitely be elevating this.
9 de julho de 2022
Resposta da SOCIETE NOIR
Hi Damien
There was a delayed response to any of our emails
(We assume perhaps in your junk folder)
Your refund was processed and we would love this to be instant but unfortunately there are processes to follow & time frames for our merchant to issue the refund and it hit your account
Thanks
Josie
Good quality clothes & hats
Good quality clothes & hats, terrible customer service
17 de junho de 2022
Avaliação não solicitada
Badly packed hat looked used dusty and…
Badly packed hat looked used dusty and had marks on it
15 de junho de 2022
Resposta da SOCIETE NOIR
Hi James,
We reached out on email yesterday and are awaiting your response. You have been a very loyal customer placing many orders so we are sorry if we have fallen short on this occasion! Unfortunately items can be damaged in transit / the warehouse make occasional errors.
We look forward to your email response to remedy this situation for you
Thanks
Josie
NOIR
Top notch clothing and headwear
14 de junho de 2022
Excellent company
Had an issue with one of their hats and they sent out a replacement straight away! Jack the owner called me personally to get this rectified. Great customer service and very happy with the multiple hats I’ve ordered from them! Would recommend
13 de junho de 2022
Avaliação não solicitada
Excellent service from start to finish…
Excellent service from start to finish real good quality clothing in the full range
12 de junho de 2022
Logo on the shorts foot is faulty and…
Logo on the shorts foot is faulty and wasn’t put on properly, was falling off.
12 de junho de 2022
Resposta da SOCIETE NOIR
Hi Norman
Thanks for the review, however we have received no email from yourself regarding any issues with product? Unfortunately if we do not get told we can not remedy the situation and replace any items that may have been missed through quantity control.
We see you ordered again today so if you email us we can sort a replacement to be sent with your new order made.
Thanks
Josie, NOIR
Top class product and the sales are…
Top class product and the sales are fantastic have a track suit now 3 years as good as the day I got it
7 de junho de 2022
Avaliação não solicitada
Ordered on Monday and paid (extra) for…
Ordered on Monday and paid (extra) for delivery before i went on holiday on Thursday morning and it didn't arrive as the order didn't get processed. Only arrived on Saturday.
7 de junho de 2022
Resposta da SOCIETE NOIR
Morning Ryan,
Thanks for the review.
The item you ordered was our mesh trucker which we did advise was on PREORDER for a despatch of 1/6/22.
Thursday 2/6 and Friday 3/6 were national holidays for the queens jubilee and DPD closed for those 2 days which is why this didn't arrive till Saturday.
We apologise if this wasn't soon enough and will of course look to remedy the situation if you email us.
Thanks
NOIR
Superb quality and delivery service 👌
4 de junho de 2022
Easy to order and great delivery time
Easy to order and great delivery time. Thanks
27 de maio de 2022
Noir!!!!
Great company, great clothing and great customer care!! The best there is!!
23 de maio de 2022
Great product and great prices as always
18 de maio de 2022
Sehr sehr gute Produkte
7 de maio de 2022
fast and good
3 de maio de 2022
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.