SolgaardAvaliações 

Thank you so much for replacing my cracked suitcase! I love my small Solgaard carryon with the closet; it makes traveling so much easier and efficient! And so easy to carry and stow on airplane or train.
I'm a believer!

Solgaard's customer service is amazing! I emailed about a bent luggage handle and the company made it right, quickly and positively. I have two pieces of Solgaard luggage, my 3rd piece will also be a Solgaard!

First of all, I love the Ibiza Jade in the Shade / Check-In Closet Large! It's a beautiful piece. I travel 150 days of the year, and when I had a few issues, the support was immediate, and replacement parts were shipped out right away. I'm very happy with a lifetime warranty and to know that if I have any other issues, I will be well supported.

Joan was very helpful answering all of my questions and helping to resolve an issue.

I have three bags from Solgaard, and they have proved to be fantastic. The time I needed customer support for an issue was handled quickly and amazingly by a very friendly associate.

Received a "new" Solgaard large carry-on closet suitcase - black baltic through my company as a gift. The suitcase had very apparently been used, and was missing the closet component inside. When I reached out to customer support, they stated since it was a gift from my company that would not be doing anything to address the used product with missing components. Just a joke of a company with poor products and worse customer service. Dont buy here.

I have 1 Solgaard bag. It is very well designed with great storage. Their customer service is top notch. I recently had an issue where my luggage was damaged while traveling but I did not notice until I got home. I contacted Solgaard customer service with pictures of the damage and they replaced my luggage with a brand new item. The support rep kept was great and replied right away with any question or concern that I had.

Best carry on luggage ever! Super light weight and durable. Very high tech as well with the built in phone charger.

My luggage was obviously dropped very hard afterI checked it, and the corner cracked which compromised the structural integrity of my luggage.
I worked with Jessa to provide all of the required documentation and my bag is being replaced. Jessa and Solgaard provided great customer service. I have also previously purchased carry-ons for both my nephews, and I will continue to purchase Solgaard products. Thanks!

Solgaard has finally made a bag that allows our whole family to travel truly light. And when there's been a problem, they've been super quick to respond and make it right

My experience was great because the support was fast and easy. Kristine contacted me after I answered the Solgaard AI email. Once I shared the details, she arranged a luggage replacement quickly. I’ve used this luggage for 3 years of international travel, and it has held up well. The replacement process was smooth and stress-free. Great product, even better support.

I purchased an "in stock" bag on Dec 2nd for Christmas. After multiple emails, on Dec 20th I was told that "Fedex" had errored in picking up the shipment and so I had to be put at the back of the line in another que for "reshipment" but no guarantees for Christmas. Also, no explanation for why my bag couldn't go out that day since it was a error not of my own doing. Dec 29th I followed and and was told a reshipment order had been issued and the same day I got a new email with a new tracking. It's unclear why this reshipment wasn't scheduled on Dec 20th when I was told it would be. It's not Jan 7th and the company is non-responsive about a shipment, or a commitment, or even to respond to my request for an update. I've requested refund and am posting here so other can decide if they want to fund a startup business like this who exhibits this sort of customer service just trying to ship a bag.

Top notch customer service. There was an issue with my friend's gifted suitcase. I reached out and sent photos. The Customer Service team responded promptly, kindly, and efficiently. And they stand by their product which makes me want to keep being their customer in the future! Well done, Solgaard!

I was able to get a replacement suitcase super easily after it became [uncommonly] damaged during travel. No questions asked, no forms to fill out. They clearly value the quality of their product and their customers!

We love our Solgaard. On a recent trip our luggage was damaged and Solgaard helped us get another one. I would just like to to say thank you so much, you are a wonderful and trusted company

I’ve been using my Solgaard suitcase for about two years and have absolutely loved it, so when a hinge screw unexpectedly came loose, I reached out to support to see what my options were. The entire experience exceeded my expectations.

The Solgaard support team was responsive, friendly, and thorough from start to finish. They reviewed my warranty claim quickly, asked clear follow-up questions, and kept me updated throughout the process. Once everything was confirmed, they immediately arranged a replacement with no hassle at all.

A special shoutout to Kristine and the support team for being so kind, professional, and genuinely helpful. It’s refreshing to see a company truly stand behind their product and treat customers with care. This experience only reinforced why I’ll continue to support Solgaard and recommend them to others.
Thank you for making the process so easy and stress-free!

I have 2 pieces of Solgaard luggage. It is very well designed with well thought out storage and access. Their customer service is top notch. I recently had an issue where my luggage was damaged while traveling but I didn't notice until I got home so I couldn't tell if it was caused by the airlines or other handling. I contacted Solgaard customer service and they replaced my luggage with a brand new item. The support rep kept me well informed throughout the entire process.

Outstanding help. Showed great patience and very thoughtful. Gave us all the help we could use.

Awful experience w/ company & customer service. Ordered product on 12/20. No projected arrival window, which is very atypical. Escalated days later and multiple times only to receive elementary AI responses. Spoke with unhelpful rep. Didn’t shop until 12/28 with 1/3 projected arrival date. Know it’s peak season but the e prince is truly one of the worst, if not the worst, I’ve had.