I’d like to thank Alan Lavery at Speirs Gumley for all his advice and support with ongoing flooding from the neighbours above me. The past year has been a nightmare, and Alan’s help has made a real... Ver mais
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Veja o que dizem as avaliações
As an estate agent, I deal with a number of factors and property managers, and unfortunately, the level of service can sometimes be disappointing, with an unhelpful and obstructive approach. It... Ver mais
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Since Allan taken over our property, things improved with easy communication, prompt response and action (where possible) not easy with so many to try and get agreement from. I really hope keeps up.... Ver mais
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Terrible company. Issues never get dealt with despite repeated emails, unble to manage the development over what should be simple things to control. They don't come out to inspect the development in... Ver mais
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Detalhes da empresa
Escrito pela empresa
Speirs Gumley are Residential and Commercial Property Management Specialists with our Head Office based in Glasgow. Our modern approach is balanced with the traditional values we have forged from over 195 years of experience in the property industry. We invest in innovative technology to deliver outstanding service without losing sight of our core values. Please call 0141 332 9225 for more information.
Informações de contato
Red Tree Magenta, 270 Glasgow Road, G73 1UZ, Glasgow, Reino Unido
- 0141 332 9225
- customerservices@speirsgumley.com
- www.speirsgumley.com
4,1
Muito Bom
166 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
broke the wall in my bathroom because…
broke the wall in my bathroom because of a communal draining issue , told me id have to pay £750 excess to repair the bathroom you damaged . I am going to do everything I can to get rid of Spiers for the block . I know you get commissions on the insurance policy and Im going to sack you.
6 de fevereiro de 2026
Resposta da Speirs Gumley
Good afternoon,
Thank you for taking the time to leave us a review. We understand your frustration regarding your insurance claim but wish to clarify that the excess applied is for your claim to reinstate water damage to your property, not for tracing a common leak.
If you have any questions regarding your claim or the proposed specification of reinstatement work, please don't hesitate to contact our Insurance Team, who will be happy to go through it with you.
Kind Regards,
Speirs Gumley
Always friendly and helpful
Olivia is always friendly, helpful and attentive. I can only imagine the logistical complexity of coordinating work at such large developments and I think that Olivia and the team at Speirs Gumley do a great job. Thanks!
29 de janeiro de 2026
Resposta da Speirs Gumley
Hi Scott,
Thank you for taking the time to leave us a review, we're delighted to hear you've been pleased with the service from Olivia and our team.
We'll be sure to pass on your kind feedback to Olivia.
Many thanks
Speirs Gumley
Property Agent for Waterfront Flats, Glasgow
The Property Agent for Waterfront flats G5, Bruce and the Repairs Team, always respond to my emails and requests promptly.
They are courteous and always aim to provide solutions.
3 de fevereiro de 2026
Resposta da Speirs Gumley
Good Afternoon Jill,
Thank you for taking the time to leave us a review.
We're really pleased to hear you're been pleased with the service you've received from your Property Manager Bruce, and our Repairs Team, we'll be sure to pass on your kind words.
Kind Regards,
Speirs Gumley
Terrible company
Terrible company. Issues never get dealt with despite repeated emails, unble to manage the development over what should be simple things to control.
They don't come out to inspect the development in person. Communication is poor, take forever to repond to emails. Issues never actually get resolved, and they take no ownership. This has been the case over the last 9 years.
31 de dezembro de 2025
Resposta da Speirs Gumley
Good Morning,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations. We take all feedback seriously and use it to review and improve our processes where needed.
Kind Regards,
Speirs Gumley
Speirs Gumley do everything well
Speirs Gumley do everything well, highly professional and always with a smile.
A client can't or should not ask for anything more.
5 de dezembro de 2025
Resposta da Speirs Gumley
Good Morning Patrick,
Thank you for taking the time to leave us a review. Your wonderful feedback is really appreciated.
Kind Regards,
Speirs Gumley
Very professional staff
27 de janeiro de 2026
Resposta da Speirs Gumley
Good Morning John,
Thank you for taking the time to leave us a review, we appreciate your kind feedback.
Kind Regards,
Speirs Gumley
Positive experience
I’ve had very positive experience of working with our contact in Speirs Gumley.
There’s always someone at the end of the phone to answer queries, and work being done to our building has been progressed efficiently allowing for the length of time it takes to get in quotes and get replies from owners!
21 de janeiro de 2026
Resposta da Speirs Gumley
Good Afternoon Maureen,
Thank you for taking the time to leave us a review, we're delighted to hear you've been pleased with the service from our Team and the work being arranged at your property.
Kind Regards,
Speirs Gumley
Allan did a great job sorting out the…
Allan did a great job sorting out the problems we were having with the new parking system, has all been resolved now.
8 de janeiro de 2026
Resposta da Speirs Gumley
Good Afternoon Stuart,
Thank you for taking the time to leave us a review. We're pleased to hear Allan was able to help you with the parking system, we'll pass on your feedback to him.
Kind Regards,
Speirs Gumley
Called about my bill.
Called about my bill. Ann arranged a call back to fix my bill. She was very helpful in getting everything sorted out right away. I would like to say Ann showed great customer service and lots of patience. A pleasure to deal with.
14 de janeiro de 2026
Resposta da Speirs Gumley
Good Afternoon Gordon,
Thank you for taking the time to leave us a review. We're delighted to hear Ann was able to help you with your bill query, we'll pass on your kind words to Ann and her manager.
Kind Regards,
Speirs Gumley
On every occasion I have spoken to the…
On every occasion I have spoken to the staff at Spiers Gumley it has been positive in the respect that people are cordial, helpful and pleasant.
7 de janeiro de 2026
Resposta da Speirs Gumley
Good Afternoon John,
Thank you for taking the time to leave us a review, we're so pleased to hear your feedback.
Kind Regards,
Speirs Gumley
Experience matters and the young…
Experience matters and the young managers don’t have it. Technical knowledge matters. It’s absence is more often that it could be.
Train specialists please and engage a ‘clerk of works’ to ensure what is being provided is undertaken properly. Particularly on Roofs.
12 de janeiro de 2026
Excellent Factor, reliable dependable professionals.
Excellent communication regarding my property . Trustworthy professionals reliable dependable..
Detailed billing and prompt notification on any repairs needed. Good advice on just about any issue affecting my flat. Great factor.
10 de janeiro de 2026
Avaliação não solicitada
Resposta da Speirs Gumley
Good Morning,
Thank you so much for taking the time to leave us a review.
We're delighted to hear you're happy with the service from our teams.
Kind Regards,
Speirs Gumley
Moved out and been messed around still
Moved out and been messed around still
I moved out of a property managed by them in July and agreed to pay for any work scheduled before I moved out to fix an issue with the roof in the neighbours property. This was communicated to the factors directly. After 5 months of me emailing and been told there were no outstanding repairs and receiving a substantial refund, I received an email stating there was an outstanding bill for £150 on the 22nd of July. Completely messed around, mislead and down right bad service. Zero trust and seems like they are just after money...would be so careful when doing business
23/1- this review has been responded to but not my emails
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Speirs Gumley
Good Morning Mr Steele,
Thank you for taking the time to leave us a review.
Unfortunately, we were not aware of the agreement between you and the purchaser that you would pay for works carried out after the date you sold the property. So when our Property Manager told you there were no outstanding repairs/bills, this was based on works done up to the date you sold, as is standard.
Once you confirmed that you had agreed to pay the cost of the works carried out after your sale date, as part of the sale conditions, the Property Manager apologised and corrected the billing.
We apologise for any inconvenience this caused but assure you our intention was not to mislead you.
Kind Regards,
Speirs Gumley
Repair or Replace?
Quick, helpful and efficient response as usual.
4 stars instead of 5, however, as the stair door handle repair is still loose and it's only a matter of time before we have another reoccurrence of the problem.
A fully secured replacement handle would have been more preferable than constant repairs to a persistent issue that has been attended several times now.
5 de dezembro de 2025
Resposta da Speirs Gumley
Good morning Scott,
Thank you for taking the time to leave us a review.
We appreciate your feedback regarding the recent handle repair and the property manager has taken this on board and will look at alternative door handles.
Kind Regards,
Speirs Gumley
Friendly and professional staff
5 de dezembro de 2025
Resposta da Speirs Gumley
Good Morning Joseph,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind Regards,
Speirs Gumley
Resposta da Speirs Gumley
Good Morning Val,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind Regards
Speirs Gumley
Lynne Alison has been outstanding and…
Lynne Alison has been outstanding and very efficient as our Factor Agent. Lynne has been very professional and gets things done. With reference to our experience, we cannot understand why Factors get such a bad reputation. We have had Lynne representing Spiers & Gumley for 9 1/2 years. We have loved having a great factor, where all outside maintenance, repairs and building insurance is covered. Having by a Factor is far cheaper than being responsible for all those bills. Only regret, is we wish Lynne was our factor where we are moving to at Towans Court!
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Speirs Gumley
Good Morning Sabrina,
Thank you for taking the time to leave us a review. We are delighted to hear your wonderful feedback about Lynne and will make sure to pass it to her. We wish you all the best in your house move.
Kind Regards,
Speirs Gumley
Good clear information from Factor
Joanne Knox has been great keeping me fully informed through a tricky time with major repairs to the buildings exterior.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Speirs Gumley
Good Morning Ian,
Thank you for taking the time to leave us a review. We're pleased to hear Jo has been able to assist you with the major works at your property. We'll pass on your feedback to Jo who will be delighted to hear it.
Kind Regards,
Speirs Gumley
Seem to do ok the staff are friendly…
Seem to do ok the staff are friendly and helpful,could do better if they moved faster on some issues
28 de novembro de 2025
Resposta da Speirs Gumley
Good Morning John,
Thank you for taking the time to leave us a review, we appreciate your feedback.
Kind Regards,
Speirs Gumley
Resposta da Speirs Gumley
Good Morning Mark,
Thank you for taking the time to leave us a review. Your property manager Lynne was advised by the grounds contractor in September that they had cut back the bush and she contacted you to ensure you were happy with the work done.
When you came back to Lynne and explained you felt the bush was still too high, she asked the contractor to reattend. Lynne has since visited the property to inspect the work and feels there is further levelling required. She has instructed the contractor to reattend.
We apologise for the delay in this work being completed to your satisfaction.
Kind Regards,
Speirs Gumley
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