I’d like to thank Alan Lavery at Speirs Gumley for all his advice and support with ongoing flooding from the neighbours above me. The past year has been a nightmare, and Alan’s help has made a real... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
As an estate agent, I deal with a number of factors and property managers, and unfortunately, the level of service can sometimes be disappointing, with an unhelpful and obstructive approach. It... Ver mais
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Since Allan taken over our property, things improved with easy communication, prompt response and action (where possible) not easy with so many to try and get agreement from. I really hope keeps up.... Ver mais
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Terrible company. Issues never get dealt with despite repeated emails, unble to manage the development over what should be simple things to control. They don't come out to inspect the development in... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Speirs Gumley are Residential and Commercial Property Management Specialists with our Head Office based in Glasgow. Our modern approach is balanced with the traditional values we have forged from over 195 years of experience in the property industry. We invest in innovative technology to deliver outstanding service without losing sight of our core values. Please call 0141 332 9225 for more information.
Informações de contato
Red Tree Magenta, 270 Glasgow Road, G73 1UZ, Glasgow, Reino Unido
- 0141 332 9225
- customerservices@speirsgumley.com
- www.speirsgumley.com
4,1
Muito Bom
166 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Common sense.
Olivia showed common sense in dealing with the issue the picture simply confirmed the situation and resolved it to our satisfaction.
28 de novembro de 2025
Resposta da Speirs Gumley
Good Morning Mark,
Thank you for taking the time to leave us a review. We're pleased to hear Olivia was able to help you with your recent query, we'll pass on your feedback to her.
Kind Regards,
Speirs Gumley
Terrible company
All very suspicious that invited reviews are answered straight away!!
I have used this factor for 20 years and I find the last 12 months reviews laughable.
I don’t ever remember having any of my issues dealt with quickly or professionally.
27 de novembro de 2025
Avaliação não solicitada
Resposta da Speirs Gumley
Hello Swampy,
Thank you for taking the time to leave us a review. We're disappointed to hear that you haven't found our service to be professional, if you would like to contact us on feedback@speirsgumley.com we will look into your specific concerns.
Kind Regards,
Speirs Gumley
Awful
Terrible company to try and deal with.
I cannot comprehend how they are now showing such a high score but an invited review about how much help was given to set up a direct debit seems a bit suspicious.
Having dealt with them for 20 years I can say I find them incompetent, untrustworthy and very expensive and slow to respond if at all, Allan Lavery is the one person stands out as being the best of a terrible bunch.
27 de novembro de 2025
Avaliação não solicitada
Resposta da Speirs Gumley
Hello Johnny,
Thank you for taking the time to leave us a review. We're disappointed to hear that you haven't found our service to be competent, if you would like to contact us on feedback@speirsgumley.com we will look into your specific concerns.
Kind Regards,
Speirs Gumley
Our new contact person (Abby) for…
Our new contact person (Abby) for Cleveden Crescent is excellent.
7 de novembro de 2025
Resposta da Speirs Gumley
Hi Alasdair,
Thank you for taking the time to leave a review. We're delighted to hear you're happy with your property manager Abby, we'll make sure to pass her your kind feedback.
Kind Regards,
Speirs Gumley
Professional approach to problems arising.
Having in mind that we live permanently in Cyprus we depend on your good job so that our houses are well maintained for the satisfaction of our tenants. So fa so good and we are happy about this
14 de agosto de 2025
Resposta da Speirs Gumley
Hi Petros,
Thank you for taking the time to leave us a review. We're really pleased to hear you're happy with the service from our Team, and that you're able to depend on us to look after your property.
Kind Regards,
Speirs Gumley
Excellent Service and Support
My experience with My Factors has been outstanding. The team is always ready to help, no matter the issue, and their professionalism and friendliness make a real difference. Special thanks to Susie and Brian for going above and beyond — they’re always quick to respond and genuinely care about providing the best support. Highly recommended!
7 de novembro de 2025
Avaliação não solicitada
Resposta da Speirs Gumley
Hi there,
Thank you for taking the time to leave us a review. We're so pleased to hear that you've found our team professional and friendly and we really do care about providing the best support!
We'll be sure to pass your kind words to Susie and Brian.
Kind Regards,
Speirs Gumley
So Many Bogus Reviews In 2025
I've been a client for over thirty years and until early 2025, the vast majority of Speirs Gumley reviews were negative or indeed, very negative. Strangely, more recently, most have been positive! Their service levels and the uncooperative attitude of some staff members haven't improved of late - so the obvious conclusion has to be that many of the recent reviews are bogus. Therefore one star is appropriate. It's very sad, as there are people in this company who are pleasant and work efficiently for their clients. Those bogus reviews - such an insult to them!
28 de outubro de 2025
Avaliação não solicitada
Since I have owned this property
Since I have owned this property, I have watched it go down hill. The steps with broken tiles, where myself, a family member and other residents have tripped. There is no paint on the window sills, they’re relight down to bare wood. I have complained about all of the above.
27 de outubro de 2025
Resposta da Speirs Gumley
Good Afternoon Maureen,
Thank you for taking the time to leave a review, we appreciate your feedback.
In relation to the steps at the front of your property, as soon as you alerted your property manager of the safety concern, a contractor was deployed to make them safe. We wrote to owners last year regarding the condition of the front steps and provided details of quotes received to repair them. Unfortunately, we did not receive funding or agreement from the owners to instruct the full repair. Due to the time of the year, external tiling work can't be done in wet weather or low temperatures so we will obtain quotes again for a full repair in Spring and provide these to owners.
We also obtained quotes for the repainting of the window sills and eternal areas of the property and provided these to all owners last year, unfortunately we received agreement from only 1 of the 8 owners, therefore we were unable to instruct this work. Your property manager is currently obtaining revised quotes for an internal and external redecoration scheme which will be sent to owners for their consideration. Again, any external painting work will not be possible until the Spring now.
If we can assist you with anything, please don't hesitate to contact our team.
Kind Regards,
Speirs Gumley
My inquiry was dealt with quickly …
My inquiry was dealt with very quickly in a professional friendly manner.
20 de outubro de 2025
Resposta da Speirs Gumley
Hi Sheila,
Thank you for taking the time to leave us a review. We're pleased to hear you were happy with the service you received from our team.
Kind Regards,
Speirs Gumley
Excellent property manager
All the property managers we have had have been total professionals and extremely helpful
10 de outubro de 2025
Resposta da Speirs Gumley
Hi Linda,
Thank you so much for taking the time to leave us a review. We're delighted to hear you've found our team helpful and professional.
Kind Regards,
Speirs Gumley
Like most things in life
Like most things in life, it is so refreshing to deal with people who clearly are very caring and civil. Marry these components to professionalism, there is no cause for complaints.
16 de outubro de 2025
Resposta da Speirs Gumley
Hi Thomas,
Thank you for taking the time to leave us a review, and for such wonderful feedback. We're delighted to hear you're happy with our service.
Kind Regards,
Speirs Gumley
Effective customer service
It is never easy to keep all residents happy all of the time but as a professional company with long standing ties in managing developments SG certainly do a good job. Any issues raised are always given immediate attention and response provided on intended course of action.
15 de outubro de 2025
Resposta da Speirs Gumley
Hi William,
Thank you for taking the time to leave us a review. We really appreciate your kind words and we're so pleased to hear that you're happy with our service and feel that we deal with any issues raised promptly.
Kind Regards,
Speirs Gumley
Helpful and Efficient
Whenever I highlight an issue, with the property, Michael of Spiers and Gumley, Glasgow, gets back to me promptly to resolve the issue in a polite and efficient manner.
10 de outubro de 2025
Resposta da Speirs Gumley
Hi Mrs Innes,
Thank you for taking the time to leave us a review, we're delighted to hear you're happy with the service you've received from Michael, we'll be sure to pass on your kind words to him.
Kind Regards,
Speirs Gumley
Resposta da Speirs Gumley
Hi Tim,
Thanks for taking the time to leave us a review, we really appreciate it and are glad to hear you're happy with our service.
Kind Regards,
Speirs Gumley
People make the difference.
I have had Speirs Gumley as the factors at my flat for 17 years now, during this time I have had numerous dealing with them, some good, some bad and some average. What I can say is since the he new property inspector (Allan Lavery) at the block took over, every dealing and experience has been excellent 5/5. Allan is very knowledgeable, hard working and has great customer service. I can’t thank Allan enough for all the great work he has implemented at the Block of flats at Dorset Street. Speirs Gumley, don’t let this Inspector leave, keep him at all cost as he is amazing at his job. Mark Anderson
20 de julho de 2025
Resposta da Speirs Gumley
Hi Mark,
Thanks so much for taking the time to leave us a review. We appreciate your feedback and will be sure to pass on your kind words to Allan, who will be delighted to hear them.
Kind Regards
Speirs Gumley
I have been dealing with Olivia Beaton…
I have been dealing with Olivia Beaton over the last week re 2 problems. She has been efficient and very helpful and things have been dealt with quickly. This is a huge contrast to her predecessor. Altogether a more professional image for Speirs Gumley.
16 de setembro de 2025
Resposta da Speirs Gumley
Hi Mrs Bennett,
Thank you for taking the time to leave us a review. We appreciate your feedback and will be sure to pass on your kind words to Olivia, who will be delighted to hear them.
Kind Regards,
Speirs Gumley
Very resposive - Maintenance Team
So far, our experience with Speirs Gumley has been excellent. Mandy Martin, our property manager, is highly responsive and proactive in all situations.
19 de setembro de 2025
Resposta da Speirs Gumley
Good afternoon,
Thank you for taking the time to leave us a review. We appreciate your feedback and will be sure to pass on your kind words to Mandy, who will be delighted to hear them.
Kind Regards,
Speirs Gumley
Carri is doing an excellent job looking…
Carri is doing an excellent job looking after our estate
9 de setembro de 2025
Resposta da Speirs Gumley
Good Afternoon Pauline,
Thank you for taking the time to leave us a review. We're delighted to hear you're happy with the service you've received from Carri, we'll be sure to pass on your kind words to her.
Kind Regards,
Speirs Gumley
Great response
I had a priority issue to deal with on behalf of my parents. I made contact with their property manager at Speirs Gumley Abby Barcley who took my query onboard and acted on it with understanding of our situation. Very prompt and helpfull service which will give me the opportunity to get the required support for my parents in place without any unnecessary delay.
5 de setembro de 2025
Resposta da Speirs Gumley
Good afternoon Mark,
Thank you so much for taking the time to leave us a review. We're really pleased to hear that Abby was able to help you move things forward without delay and provide the assistance needed for your parents. If there's anything else we can do to support you in the future, please don't hesitate to reach out.
Kind Regards,
Speirs Gumley
Factoring
Factoring issues overseen by Susie Robertson, their Property Manager, have been efficient and well managed. Communication excellent and transparent. Much appreciated.
12 de setembro de 2025
Resposta da Speirs Gumley
Good morning Neil,
We're thrilled to hear that you had a positive experience with Susie and appreciated the transparency in our communication; that's exactly what we aim for. Your feedback means a lot to us, and we’re glad we could meet your expectations. Thank you for taking the time to leave us a review.
Kind Regards,
Speirs Gumley
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