Staveley have arranged for my motorhome insurance to be renewed for the second year at a very good price, excellent customer care for the second year from a lady called Amber who is a credit to the co... Ver mais
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Veja o que dizem as avaliações
After receiving reminder for new insurance there was some confusion over policy. I spoke with Adrian Hodgkins and he kindly phoned me back to explain the problem. My quotes were acceptable and Adrian... Ver mais
Bait and switch 'Stratton Oakmont' style shill company of One Sure insurance. Low ball quote then proceed to charge multiple hidden fees, claw back commission, and void my cover. They send unwanted le... Ver mais
A empresa respondeu
Amber Taylor was polite, efficient, and determined to help me find the best deal. Amber offered to try a new insurer and told me she would call back shortly- and then did! Refreshing to deal with a co... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Staveley Head is a leading provider of commercial and personal insurance products, specialising in hgv, van, courier, motor trade and motorhome insurance.
Informações de contato
Church Street, CH5 4AS, Connah's Quay, Reino Unido
- www.staveleyhead.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Clear communication
Clear communication. easy to deal with.
Unfortunatelt price increas was not acceptable.
Amber was really nice and understanding…
Amber was really nice and understanding and very helpful and did everything she could to help me
Good service
Good service. Harvie was very good and helpful.
Absolutely shocking
Absolutely shocking, they get you to jump through hoops for proof of address and ncb etc etc then reject it. Then when you try and cancel the policy because you’ve had enough they want £75 admin fee for a policy that hasn’t even started yet

Resposta da Staveley Head
Amber was friendly
Amber was friendly, efficient and knowledgable. Very clear and easy discussions and decent renewal price too.
Really good service from Amber
Really good service from Amber. Thorough, but really informative throughout and very pleasant. I would highly recommend Amber to get you the best price without being pushy.
Received renewal notice for Campervan…
Received renewal notice for Campervan today.. 40% increase on last year £389 to £981.
Stuck with them after a painful experience setting up the policy last year, demanding endless documents, arguing over no claims, additional charges to keep the policy live. And almost £40 to alter a private reg which is the press of a button for most insurers but not this company.
Avoid and pay a bit more elsewhere.
Appreciate the reply but trying to justify your are still correct when all the other reviewer say the same or have had poor experience isn’t going to change the customers perception.

Resposta da Staveley Head
Excellent customer service and…
Excellent customer service and professionalism-Adrian Hodgkins very efficient and helpful
Returning customer …outstanding service highly recommended
Kind Regards
Steve Caldwell
Harvie was absolutely amazing with my…
Harvie was absolutely amazing with my quote and very informative was a great pleasure
Renewed Motorhome insurance today
Renewed Motorhome insurance today and the whole process was made very easy by the Staveley Head rep, Harvie, Nothing was a problem and he gave great info on my policy renewal. His whole attitude was what you would expect from a top company rep.
What a broker should really be like
These people really do the job that a broker should do. They make it easy, and they give me confidence in the product that I bought through them.
Very thorough and comprehensive and…
Very thorough and comprehensive and seemed as they were very interested in my circumstances and requirements
good cover good price
Everything as had a price hike to do with insurance. staveley head was really help full in getting me the right cover for the right price.
a big 10 out of 10 for Amber
already recommended
I have been with Staveley head for 3…
I have been with Staveley head for 3 years now and I just renewed for a 4th.Thank you Amber Taylor,you was very professional and a real pleasure to talk to .She worked very hard to save me money and got me an amazing deal.well done Amber.see you next year.
Amber Taylor must be one of your best…Grumpy Customer
Amber Taylor must be one of your best sales agents, I was very grumpy as I just finished work and wanted go bed. She was very clear and understanding and appreciated how I was feeling . Plus still tried to get me best price , so sorry how grumpy I was , Regards a very satisfied customer
Excellent service from Amber
Amber Taylor brilliant
Amber Taylor the representative who spoke to me explained everything expertly and accurately why people are complaining about sending their license detail I don't know it's the same with other insurances I have taken out (motorcycle) and it was explained in the conversation and in a follow-up email. I was extremely happy with all aspects of my renewal well done Stavely Head
Excellent service
Excellent service, everything was explained from excess to cover .This made setting up my insurance very easy. Friendly and very helpful .plus the price was competitive.
Amazing service from the young lady
Amazing service from the young lady, Amber Taylor, I spoke with regarding my motorhome insurance. She sorted everything out that I needed and was extremely polite and attentive. Amber managed to reduce my premium quite a lot and for that I'm very grateful.
Third year with Staveley Head
Third year with Staveley Head no problems at all, great service from Amber who went through everything in great detail including info to be uploaded, all very easy.
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