Stührling Original Avaliações 

157
O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have purchased three Stuhrling automatic watches and routinely receive compliments on the appearance of the watches. What those who only SEE the watches do not know is how wearer-friendly they are.... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Product arrived without the watch band fully seated. Tried to exchange for new watch but customer service solution was to send me a new band. These bands are so tight fitting into the watch body tha... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Bought a divers watch from them which after a few months the bezel became loose and then the watch stopped working. I have contacted them through their support but have had no replies. Really poor pr... Ver mais

Avaliado com 5 de um total de 5 estrelas

Awesome company with outstanding customer service. Absolutely gorgeous watches, I have three now and just now purchased a fourth!!! They are absolutely beautiful timepieces and I couldn't be happier... Ver mais

Detalhes da empresa

  1. Relojoaria
  2. Fabricante de relógios de pulso

Escrito pela empresa

Stührling is a watchmaker rooted in a tradition of craftsmanship, innovation, and accessible luxury. With a design philosophy that blends classic horology with modern engineering, Stührling creates timepieces that are both visually striking and functionally reliable. Each watch is thoughtfully designed to reflect precision, detail, and a strong sense of character—making it more than just an accessory, but a statement on the wrist. Our collections span a wide range of styles, from refined dress watches to bold sport and dive models, as well as intricate automatic skeleton designs that showcase the artistry of mechanical movement. Whether powered by automatic or quartz movements, every Stührling timepiece is built with a commitment to quality and performance. We believe luxury should be attainable. By streamlining our process and focusing on direct-to-consumer accessibility, we are able to offer exceptional value without compromising on design or craftsmanship. This approach allows our customers to experience high-quality timepieces at a fraction of traditional retail pricing. Beyond the product, Stührling is committed to customer satisfaction, offering dedicated support and service to ensure every customer feels confident in their purchase. From everyday wear to special occasions, our watches are designed to elevate every moment.


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

157 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 62% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,4

Todas as avaliações

(157)

54 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Avoid buying Stuhrling Watches

Bought a watch from them 4 years ago and ive worn it less than 20 times. Started to see a discolouration on the metal of the watch but ignored it. Went to get it out of the box the other day to wear to an event and saw that green corrosion nodules had grown on thw watch. Spoke to a representative, but they said this doesnt fall under the wear and tear policy. An absolute joke. Avoid buying these watches.

14 de agosto de 2024
Avaliação não solicitada
logotipo da Stührling Original

Resposta da Stührling Original

Hi,

We’re sorry to hear that you’ve had an issue with your watch! We offer repairs through our dedicated facilities, please click the link below to learn more about our repair policy and start the repair process for your watch:

https://stuhrling.com/pages/stuhrling-warranty-repairs

Should you require any further assistance please do not hesitate to contact us,


Best,
Rebecca

Avaliado com 1 de um total de 5 estrelas

Awful experience.

Awful experience.

7 de agosto de 2024
Avaliação não solicitada
logotipo da Stührling Original

Resposta da Stührling Original

Apologies for the delay! Kindly email your order details to customerservice@stuhrling.com so we can assist you further.

Avaliado com 1 de um total de 5 estrelas

I bought this watch ( STÜHRLING…

I bought this watch ( STÜHRLING Original
Depthmaster 883H Automatic Swiss Dive Watch with Water Resistance up to 660 Feet )27th June 2023, It has never worked .It has been back to the company in Brooklyn New York three times (cost me £90 postage ) They will not give me a refund . THE 3 TIMES THEY HAVE TOLD ME ITS BEEN REPAIRED ,IT IS STILL NOT WORKING. . THEY ARE RIPPING CUSTOMERS OFF .DO NOT BUY .ITS A SCAM.

1 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Their support is absolutely missing

Their support is absolutely missing. I ordered a watch to EU, which ended up held on borders because I need a real INVOICE, not some confirmation email for purchase. EU need to put extra tax on things coming from USA and because they are not providing the invoice and not replying, the watch have to return. What about a refund you would ask? I hope for one. I would never again risk with them. Absolutely not caring about their clients. Absolutely disrespectful!

12 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No Customer Support to return incorrect watch.

I ordered two watches from them and they shipped two watches. One was the correct watch the other one was incorrect, wrong color dial and wrong color strap. I tried calling them, left multiple messages and multiple emails, with no response. This is a scam of a company, they have no customer support and they do not return phone calls. Do not do business with this company.

10 de junho de 2024
Avaliação não solicitada
logotipo da Stührling Original

Resposta da Stührling Original

Apologies for the delay! Kindly email your order details to customerservice@stuhrling.com so we can assist you further.

Avaliado com 2 de um total de 5 estrelas

Always attractive; not well made. Forget it.

I bought several watches from Stuhrling Original. I bought them a few at a time. The first two watches were really nice. I liked them a lot, they worked well. I bought three more a three months later, they were also nice. I was supposed to get a watch box as a gift after buying three. I did not receive it and wrote to the company to request it. Took a long while, I eventually received it. All of the above was over a period of 8 months.
Shortly thereafter, one of the watches I bought began to skip time. I contacted the company, got no response. I really liked the watch, so I was pretty persistent in calling and emailing them. They eventually sent me a notice offering insurance for the watches. I had the watch in questions for a couple of months. They in my opinion should have replaced it or offered to repair it. They did not. I didn't buy anymore watches from them. Of the watches I did buy, two have broken, the little marker for the nine o'clock placement fell off and is inside the casing loose, the other one started skipping time, so two of the 5 still work. I was disappointed at the performance of three of the five watches i purchased. I was disappointed at their customer service response to my complains about the watches skipping time.

17 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Très décevant en tous points

Propriétaire d’une Stührling Symphony DT 411, celle-ci a vécue un mois seulement ! Je savais en achetant cette montre qu’il s’agissait de belles montres mais peu fiables. Je pensais pas à ce point là !
J’ai contacté le SAV, et là aussi c’est un sketch ! En tout cas je ne conseille en aucun cas cette marque !

5 de abril de 2024
Avaliação não solicitada
logotipo da Stührling Original

Resposta da Stührling Original

We’re truly sorry to hear about your experience with your Stührling Symphony DT 411. We understand how disappointing this must be.

To resolve the issue, we’d like to invite you to take advantage of our repair services through our dedicated facilities. You can learn more about our repair policy and start the process here: https://stuhrling.com/pages/stuhrling-warranty-repairs.

If there’s anything else we can assist you with, please don’t hesitate to reach out. We're here to help!

Best regards,
Rebecca
Stührling Customer Service Team

Avaliado com 1 de um total de 5 estrelas

Qualité décevante : une montre et un service à la hauteur des attentes

J'ai reçu une montre en cadeau et dès que je l'ai reçue, j'ai remarqué qu'elle avait un retard considérable dans l'affichage du second fuseau horaire, de plusieurs minutes par heure. De plus, en peu de temps, le cadran s'est détaché et s'est mis à tourner à l'intérieur de la montre. Constatant ces défauts, j'ai décidé de la faire réparer.

J'ai envoyé la montre pour réparation en prenant en charge les frais d'envoi, mais j'ai été surpris d'apprendre qu'il fallait ajouter 50 euros pour que le service de réparation puisse intervenir, même si la montre était encore sous garantie. Après avoir accepté ces frais supplémentaires, j'ai récupéré la montre, mais le problème du retard dans l'affichage du second fuseau horaire persistait et, pire encore, le cadran avait été recollé avec de la colle de manière peu professionnelle. On pouvait clairement voir des traces de colle, et le cadran s'est rapidement détaché à nouveau.

22 de junho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Mauvaise qualité

La molette automatique et de réglage de l'heure à cassé au bout de deux années.

15 de dezembro de 2023
Avaliação não solicitada
logotipo da Stührling Original

Resposta da Stührling Original

HI, We are sorry to hear that you are having issues with your watch.
Please reach out to Customerservice@stuhrling.com so they can further assist you.

Thanks
Rebecca

Avaliado com 5 de um total de 5 estrelas

Une montre de grande qualité

J'ai acheté une montre directement sur le site il y a 7 ans pour 270€. Belle qualité avec un look et du poids.
Aucun problème et portée tous les jours elle reste comme neuve. Par contre les petits malins qui achètent sur des sites bidons pour 100€ au lieu de 300€ croient encore au père Noel !!

16 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered 2 watches and returned 1

I ordered 2 watches and returned 1. I was never reimbursed and my emails went unanswered. Unfortunately, this was ordered through Affirm, and Affirm was unable to help me as it was past the 60 days (I returned within 30 days and then tried to contact Stuhrling multiple times). This entire company is a scam. There's absolutely no customer service and now I've had to pay an extra $120 AND don't have the second watch.

1 de agosto de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

J'ai acheté en 2018 une montre a 300 €…

J'ai acheté en 2018 une montre a 300 € via VEPEE. Garantie 2 ans, c'est une automatique. Très bonne qualité de l'inox et fermoir. Juste avant 2 ans en 2020 la montre est à l'arrêt. Envoi (30€ bibi) au SAV en Angleterre. Au retour le joint d'étanchéité même pas remplacé. En début 2023, re panne identique, mais plus sous garantie. J'abandonne. Fiabilité à revoir, il me reste une belle montre .....en panne.

22 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Watch didn't work out of the box

Watch didn't work out of the box. Watch was a gift and purchased more than 30 days in advance, so no return possible. The want $30 shipping to return for possible warranty
Repair. Will throw this piece of garbage in the trash, and leave bad reviews wherever possible

12 de agosto de 2023
Avaliação não solicitada
logotipo da Stührling Original

Resposta da Stührling Original

Hi, i am sorry to hear that you are having issues with your recent purcahse,
Can you please email Service@stuhrling.com so we can further assist you?

Avaliado com 1 de um total de 5 estrelas

SCAM

Company that charges you for transport in advance and also, without notifying or putting the sender in the package, intends to charge you a refund of 25 euros for alleged customs expenses not mentioned above. Case won for my part on PayPal. They act in bad faith and their behavior is that of some small-time gangsters. SCAM, SCAM, SCAM.

20 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Spending money shouldn't be this hard.

I tried twice to order a tourbillon watch.

The first time it added to the cart ok but checkout said the watch was out of stock. Went back to the page for the watch, reloaded, and it still didn't show the watch as out of stock. Gave up at that point.

The second time everything seemed to go ok, my credit card was charged even, but 5 days on my order status was stuck at "unfulfilled." No word from anyone at Stuhrling so I had to email them. They said there was an "inventory problem" and offered to substitute a different tourbillon, which I didn't like. Told them to cancel the order and issue a refund.

Maybe third time is the charm? There won't be a third time.

16 de julho de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Attractive watch, questionable quality

I actually like the watch. It's just the right size for my wrist, is comfortable and looks great. Excellent for casual wear. That said, the product information clearly sates that the watch is water resistant to 10 ATM (100 meters) but when you look at the watch case it clearly says on the back that it's only water resistant to 5 ATM. I had intended to use it as a dive watch, but I won't be doing that now. Also, the hands on the both the top and bottom chronograph dials don't zero out (see second photo). I wasn't going to use the chronograph anyway, so that's not a big deal, but it does suggest quality control is lacking, which makes me wonder just how well made this watch really is. I bought the watch for casual wear and it does look good, but if this is representative of Stuhrling products I will not be buying another and cannot in good conscience recommend them as quality watches unless I see a better put together unit.

3 de julho de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Not bad for me.

Well, I was given an Aeronaut as a gift a few years ago and I really like this watch. I added another, this one a Meridian GMT, both pieces are quartz movements and are pretty basic. I've had no issues with either watch and despite the myriad of mixed and mostly negative reviews, I have no issues to complain about, certainly not cost. I knew I was getting a pretty basic, entry level watch.

29 de junho de 2023
Avaliação não solicitada

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