Bought an expensive Tag Heuer golf watch tried it once and it is useless in sunlight so returned it, they rejected the return as the watch had been worn but this is the only way you can test the watch... Ver mais
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Veja o que dizem as avaliações
Bought a divers watch from them which after a few months the bezel became loose and then the watch stopped working. I have contacted them through their support but have had no replies. Really poor pr... Ver mais
A empresa respondeu
I have purchased three Stuhrling automatic watches and routinely receive compliments on the appearance of the watches. What those who only SEE the watches do not know is how wearer-friendly they are.... Ver mais
A empresa respondeu
Product arrived without the watch band fully seated. Tried to exchange for new watch but customer service solution was to send me a new band. These bands are so tight fitting into the watch body tha... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Stührling is a watchmaker rooted in a tradition of craftsmanship, innovation, and accessible luxury. With a design philosophy that blends classic horology with modern engineering, Stührling creates timepieces that are both visually striking and functionally reliable. Each watch is thoughtfully designed to reflect precision, detail, and a strong sense of character—making it more than just an accessory, but a statement on the wrist. Our collections span a wide range of styles, from refined dress watches to bold sport and dive models, as well as intricate automatic skeleton designs that showcase the artistry of mechanical movement. Whether powered by automatic or quartz movements, every Stührling timepiece is built with a commitment to quality and performance. We believe luxury should be attainable. By streamlining our process and focusing on direct-to-consumer accessibility, we are able to offer exceptional value without compromising on design or craftsmanship. This approach allows our customers to experience high-quality timepieces at a fraction of traditional retail pricing. Beyond the product, Stührling is committed to customer satisfaction, offering dedicated support and service to ensure every customer feels confident in their purchase. From everyday wear to special occasions, our watches are designed to elevate every moment.
Informações de contato
20th Street 449, 11215, BROOKLYN, Estados Unidos
- 7188405760
- service@stuhrling.com
- www.stuhrling.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Not bad for me.
Well, I was given an Aeronaut as a gift a few years ago and I really like this watch. I added another, this one a Meridian GMT, both pieces are quartz movements and are pretty basic. I've had no issues with either watch and despite the myriad of mixed and mostly negative reviews, I have no issues to complain about, certainly not cost. I knew I was getting a pretty basic, entry level watch.
Bad reviews but .... doesn't work out of the box
A lot of bad reviews but I thought I'd take a chance. Charged way too much import duty by DHL which I need to fix. Watch does not work straight out of the box. The automatic movement is just dead. Now on to the dreaded customer service. Lets see how that goes.
Model depthmaster heritage 883H 42mm diver.
So a local watch repair shop got the movement working but it's time keeping is poor even for a watch of this price. At least +/- 2 minutes per day. Given the price of the watch and the poor quality of the movement the expense of sending it back for repairs isn't worth it. It will make a nice paper weight on my desk. You have been warned !
Bad customer support. Very bad experience
I had a very terrible experience with Stuhrling watch. I ordered a watch but decided to return it because of the shipment isue. When I received the refund, I noticed that the company had deducted some money from the amount, without any explanation or justification.
I contacted their customer support multiple times to ask why this happened and what the cost was for, but they never replied to my inquiries. This is unacceptable customer service, and it shows that the company does not care about its customers.
I urge anyone considering purchasing from Stuhrling watch company to think twice before doing so. Their lack of transparency and disregard for customer satisfaction is a red flag, and I regret ever doing business with them.
No customer service
Watch hasn't arrived. Tracking shows it as being at the DHL depot for over a week, yet when I've contacted DHL they've told me that they have nothing scheduled and to contact Stuhrling.
I've emailed them 8 times, whatsapped them and had no response from anyone.
I'm now going through PayPal to get my money back.
If I could, I'd give no stars.
watch no work…
The watch is automatic I stopped putting it 3 days and when I used it again the watch did not work. It does not seem fair to me because I bought the watch just a month ago and it was expensive for me, I bought it for 260 usd and at this moment it does not work, I also have to pay 30 usd for shipping, and I am in Colombia. I am very dissatisfied with the purchase and with the warranty process.
Commande non livree
J'ai commandé une montre sur ce site.Je ne l'ai jamais reçu.
No longer a good watch company....
My brother purchased a Struhrling Mad Man 255 watch as a gift for me on my 40th birthday. After 10+ years the strap final broke so I contacted Struhrling for an original replacement. I couldnt find it on there website so I reach out to customer service. With in a day they replied they had the strap and sent me a link for it. There was no picture on the listing so I sent another reply asked them to confirm this was in fact the strap for my watch and included a picture. They send me there own pic to confirm. So $42 later I have the strap ordered and it arrived seven days later. The problem is this is not the original strap for my watch. They sent me a generic black silicon strap with the name Struhrling stamped on it. I have emailed them the last three days to inform them they sent me the wrong strap and no replies.... To add to this story, after buying the strap and them having my email address they have been blasting me with adds and sale coupons. To the point I have blocked them from sending me any further emails.
The bottom line is over the years I have collected about 15 watches ranging from, Casio, Seiko, Invicta, Fossil, Diesel, Michael Kors, and this one Struhrling. But after watching reviews on Youtube, getting no support from them on the strap, and the over flow of SPAM emails I believe I am done with STRUHRLING....
bad quality
I bought a delphi watch in May 2022. For so long the hand of the watch is either too slow or too fast that it never keeps the true time. I adjust the time and some time later I see that it is out of its way. I only wore it at work which is a desk job. I claimed a warranty and these stupid shortbrains ask for 30 dollar for repair.
Montre achetée via VEEPEE
Montre achetée via VEEPEE, la qualité est médiocre , elle faut toque et elle ne fonctionne pas , je déconseille cette marque
Personally I’ve ordered 3 over 4 years
Personally I’ve ordered 3 over 4 years. For the money they’re fantastic value, and presented beautifully. I’ve had more problems with my £5000 Breitling than my Stuhrlings.
Poor quality
Purchased a watch from the company website. About a month later the hour markers fell off and jammed the hands. They expected me to pay for poor quality.

Resposta da Stührling Original
Je remercie la personne de chez…
Je remercie la personne de chez stührling qui a pris le temps de lire mon problème et qui m'a communiqué une adresse mail pour mon problème de SAV sous garantie montre neuve.
J'ai renvoyé un mail complet comme indiqué
Mon, adresse, photos facture, photos montre avec problème visible ainsi qu'une note explicative.
Bon bah comme lors de mes premiers essais de prise de contact aucun retour.
S'il vous plaît stührling faite un effort.
Aurelien
No valen la pena
Relojes muy caros que misteriosamente ofrecen siempre rebajados. En general, ni siquiera al precio de outlet valen la pena.
bad service and poor quality watches!
I've bought my husband a skeleton watch in June and already in July the watch was 2 minutes behind. I contacted the aftersales and the responded after a couple of days. They let me do all things with the watch, but in the end nothing solved the problem. As I live in the EU I had to send back the watch at my own expensive and now I have to pay 39€ to let it repaired in the US. In total this will cost me 100€ to repair a watch that is still under guarantee!
Bad service and bad quality watches!

Resposta da Stührling Original
AWFUL!!
AWFUL!!! STAY AWAY!!
Watches ordered and delivered to wrong address by DHL. Neither DHL or Stuhrling want to take responsibility or assist in anyway.
Service is shocking. Review also left on DHL site.

Resposta da Stührling Original
Stuhrling
I live in the EU.
I bought a watch from Stuhrling more than 1 year ago.
First, it took months for me to receive it and when I received it, it did not work properly.
After going through a complex process, I was able to send it in for repairs.
That was about a year ago. Since then, I have repeatedly asked what is happening to my watch - but a few weeks ago they stopped responding to my queries.
So - to summarise: Stuhrling took my money and I would be surprised if I ever see my watch again.
If you live in the EU - I would seriously advise you NOT to buy ANYTHING from Stuhrling.
Only 2 look at not for real life use
Automatic pocketwatch
Looks very fancy but is cheap china crap dont run correctly(mostly) and seconds dial came off when rolled of coffeetable on 2 carpet (50 cm drop)

Resposta da Stührling Original
Webmaster ladies skeleton...
Unfortunately I didn't have a good experience with yhis company. Have ordered webmaster skeleton watch in December for my birthday. It came in nice box etc but the watch itself was ratteling and didn't seem to keep time correctly. I have contacted customer service and waited for ages for response. After few emails and contacting PayPal I got reply that I can send it back to Manchester and will be replaced with new working watch and refunded for postage. I've sent faulty watch back and I have received replacement which was even worse that then previous one. It was ratteling, hole movement was loose in a case and on top of that it was ticking whatever time it wanted. Contacted customer service with no reply at all. I had to escalate rhe issue with PayPal as the return request wasn't working for replacement code and original code of purchase either as 30 days return date has passed. I have been offered only for postage of returning original watch and nothing about returning the second faulty watch.
Long short story eventually I have been refunded for the price of the watch minus £7.65 for postage and no one even bothered to reply to my offer that I'm willing to send back the replacement as long as I get refunded for postage. Over a month of a hassle, emails and my time wasted. Wish I didn't order it at all. Not worth it. Customer service is terrible in my experience and as I have promised in my emails I'm giving rating equivalent to the service.
Stuhrling watches
Quote from the company after I complained I was shocked at how shoddy, cheap, roughly finished their watches are:
"The inner parts of links are not polished or PVD plated since they do not show anywhere" I think the company's standards and ethos are patently transparent. Buyer you have been warned....
Montre aussi belle que bas de gamme
Après longue réflexion j'ai fini par craquer pour un joli modèle automatique squelette de la marque sur le site Veepee.com. Reçue après quelques semaines comme souvent sur Veepee, là le soufflet est un peu retombé en voyant la qualité du boitier, la finition fait un peu low cost pour un oeil averti, mais j'étais malgrè cela content d'avoir ce modèle automatique et espérais qu'il tienne dans le temps. Seulement au bout d'une heure au poigné......... Il s'était passé 1h05min dans la montre... Je la remets à l'heure 1 fois, puis 2 puis vous l'avez compris : je vous laisse imaginer la qualité du matos pour cette montre dont l'heure était décalée de 5min toutes les heures !!! Dégouté, je l'ai renvoyé et me suis heureusement fait remboursé. Conclusion en ce qui me concerne : mon expérience me laisse certain que ce sont des montres bas de gamme un peu stylées mais vendues à prix d'or sous ce qui me paraît être de fausses promos (genre 110 € au lieu de 790€...la seule vraie bonne nouvelle ici c'est que si vous l'achetez, vous ne perderez pas 790€ mais juste 110€).
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