subtel.co.uk Avaliações 

411
•
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Trustworthy shop. Trustworthy Batteries. We don't want to take any risks, so we stick to this website. Reliable delivery & helpful customer service when I needed them.

Avaliado com 5 de um total de 5 estrelas

I had a good experience with this company.reliable.quick delivery.and able to track my order from beginning to end .would defo use again

Avaliado com 1 de um total de 5 estrelas

Ordered a camera lens hood. The order once dispatched with DHL took almost a week to arrive. When it finally was dropped off the hood was broken in several pieces. Responded to customer services who... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The product & the professional packaging were impressive. However, the delivery service, DHL, was appalling. I was waiting by the front door & a passing dog walker witnessed the delivery man throwing... Ver mais

Detalhes da empresa

  1. Beleza e bem-estar

Escrito pela empresa

subtel is your accessories specialist for Smartphones, Cameras, Laptops, Electric screwdrivers and much more. The best priced products at subtel.co.uk


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

411 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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4,0

Todas as avaliações

(411)

48 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Battery replaced

I've bought quite a few batteries from here over the years and I've found that their quality is as good as (if not better than) the originals, and they've also given my ancient action camera a new lease of life.
I did have a spicy pillow problem with one of their batteries recently, but it was within warranty (just!) and I received a new one within days. Also feels nice to be able to deal with the company directly without going through that big A thing.

20 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Ordered a replacement laptop battery…

Ordered a replacement laptop battery around a year ago. Arrived on time, but now holds very little charge - dropping from 75% to <20% in less than 30 minutes.

Additionally, every few weeks I need to soft reset by uninstalling a driver in order to get the laptop to recognise the battery

Although the battery supplied technically works, it will need replacing much sooner than I had anticipated and I won’t use subtel this time.

16 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I am extremely disappointed with my…

I am extremely disappointed with my experience ordering from Subtel. I placed an order for a laptop battery two months ago, and not only did I never receive the item, but I also received no tracking information, updates, or communication about the delay.

When I finally reached out to their customer service, I was informed—only after asking—that my parcel was "presumed lost" and that they had now initiated a refund. There was no proactive communication from their side, which is completely unprofessional.

A company should take responsibility for informing customers about delays or lost shipments, rather than leaving them in the dark for months. This level of service is unacceptable, and I would not recommend Subtel to anyone expecting reliable shipping and customer support.

13 de fevereiro de 2025
Avaliação não solicitada
logotipo da subtel.co.uk

Resposta da subtel.co.uk

Dear client,

We're sorry to read this.
The first parcel did not arrive due to the incorrect address you gave (according to UPS). We shipped the parcel again at our expense as a gesture of goodwill with the normal post to a new address you gave us again the delivery failed due to ''address problems''.
This happened twice in a row in your case while it does not happen with other orders.

Finally, if you do not receive your parcel, please tell us so we can help. If you don't tell us anything, we cannot know.

Subtel Team

Avaliado com 5 de um total de 5 estrelas

New life for my Garmin!

Carefully selected the battery I neeeded, and it arrived three days later. Used their fitting guide to fit it, and am delighted to say it has put new life into my Garmin sat nav., just as they said it would. Many thanks for excellent service and great guidance on the website.

23 de janeiro de 2025
Avaliado com 1 de um total de 5 estrelas

Ordered battery and turns out that the…

Ordered battery and turns out that the battery ordered is not compatible even though their advertising picture clearly states it is, they do not provide returns labels so expect me to return item to my expense and they will send out the correct battery. Bad customer service from my point of view and I have sent a photo of the advertisement. Thanks for reply on trust pilot I cannot seem to reply to your comments so will edit this, if you want to resolve this can I suggest that you send me the correct one with a returns envelope and everything will be resolved happy days for all. Thankyou.

8 de janeiro de 2025
Avaliação não solicitada
logotipo da subtel.co.uk

Resposta da subtel.co.uk

Hello,

You have the version with EN-EL18d.
On our website it says:
''NOT ! compatible with EN-EL18d''

Subtel Team

Avaliado com 3 de um total de 5 estrelas

Good product but poor choice of courier

Very nice lens hood & cap which works well with my lens. The company dispatched the package promptly but it then took 17 days to arrive. Part of this is due to Hogmanay/New Year. Subtel were prompt to chase it up when asked but the courier (DPD) then blamed the bad weather. The weather has been bad however, the Royal Mail, Parcel Force and Amazon all managed to deliver on time in this period. So good product, poor choice of courier.

25 de dezembro de 2024
Avaliado com 1 de um total de 5 estrelas

The parcel was not delivered as…

The parcel was not delivered as promised. To say the driver could not find my address is insulting to the intelligence of your customers. I live in the most famous and obvious block of flats on the sea front! Last time I had a delivery from before Christmas it was a day late. The performance of your delivery is appealing hly bad.

24 de dezembro de 2024
logotipo da subtel.co.uk

Resposta da subtel.co.uk

Dear client,

We are sorry to read this. Subtel is however not the company that delivered your package.
It seems the comment was left on the wrong Trustpilot page.
We will nonetheless pass this information on to DPD in the hope they can improve this.

Subtel Team

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