Sumo Avaliações 3.066

The agent I spoke to, Ash, was outstanding. He completely understood my circumstances and that there had been an ongoing billing issue and quickly re-calculated an adjustment, made sure all issues were resolved and also said if there were any issues in future he's happy for me to call and ask to speak with him again directly. He took ownership, was personable, warm and friendly and a complete assett to Sumo's team. If he is always this great (which I suspect he is) at resolving customer issues, he should be training and coaching your new team members in future, in my opinion. :)

for months have been asking for sumo to replace faulty router, nearly everyday I lose internet and when I call for replacement router instead waste hours going thru the same 'tech support" when It randomly connects again then they think its fixed but then happens again sometimes everyday.
Sumo has been contacted for past 16 months and now see they are waiting for my router warranty to expire so I have to pay for new one

ok to deal with.

After being a happy customer for 3 years with SUMO.
Today I spoke with Kenny & Sarah who was very helpful in explaining my most recent bill in regards to a HUGE shock of it being an INCREASE of $400 PER MONTH and how they had arrived at this amount 😫
To anyone who may experience a similar issue, definate have the team explain options and plans.
Ensure you are receiving accurate meter readings NOT estimate ones, and that you are on the best/lowest plan for your requirements.

The operator had to investigate my issues and reported back with answers to my questions which provided me with satisfactory answers

Great Customer Service
Hats Off BRIANA 🫡

I think sumo have been pretty good over the last 3 years but like all of them they creep up prices automatically but never reduce them until you do your own research and change. They have some very slick customer service operators and sometimes it’s hard to understand and unclear. Like I tried to change plans but he wouldn’t read back the prices to me to confirm. I had to push him but he spoke so fast and never clearly told me the plan name or pricing, he just said it was cheaper.
I notice you can’t change plans online, you have to talk to customer service which isn’t always great for the customer. I called them 2 years ago to see if they had a better plan but was talked into staying on my original plan saying they couldn’t really do much better. I check online today shows I’ve been paying them over $1000 a year too much compared with current plans.

The phone operator was fast and knowlegable. He answered my questions and arranged to send me the link to change my type of account.

I am leaving Sumo (for the second time) because they have reduced the feed in tariff for Solar from 8c to 1c.
They said they had advised me of the change but when I challenged that they said the email notification "bounced back". I pointed out my bills got delivered ok! My neighbour (also with Sumo) never got any notification either. So, once gain, it's "goodbye Sumo".

Nice lady, very helpful and understanding

The costumers service agent was very helpful.

I had an issue with my account but upon calling, Ash from customer service was quick to resolve the issue and assure me it would not happen again.

Very helpful with a lot of patience

The customer service from Charlie was outstanding

Unlike some other companies which do not answer your calls or email, Sumo's customer service team has been really helpful with setting up my accounts. I hope my bills will make me happier too :)

Problem resolved

Needed help to solve a metering problem at our house, Braydon provided excellent service to show us how to solve the problem.

Daniel was very helpful and did his best to get me the best deal, which he did. I’ve been a Sumo customer for over two years now and they’re awesome

I was very happy with the help that I received from Jessie at sumo today.
Jessie was very patient, understanding and left me feeling happy and satisfied with the decision that i made re: my account today.