Nectr Avaliações 329

I am on an overseas holiday,lost my credit card,had to block my bank accounts so a direct debit to pay my account was rejected.I called Nectr and was given a payment date extension with no hassle or cost. Very pleased with the service. Frank

I am just in the process of setting up an account and I have to say it has been easy. The communication and customer service from Niraja has been some of the best I have experienced.

Appreciated the time Leigh took to go through my account and check my usage costs in my last invoice compared to Nectar Home Buzz Plan ..he was polite even though I probably didn't explain myself very well at times..Thank you

The customer service was really helpful & Eliza was very pleasant 2 talk 2. Thank u Nectr

We are solar and battery customers in Brisbane. We have had exceptional customer service all along the process. We has a leaking roof and they came back and fixed the leak. It wasn’t even their fault but they did it anyway. I would recommend the team any time.

Extremely poor experience with nectr - so much so that I couldn’t even get an account!

Sign up process was flawed and took nearly an hour to get a confirmation text. The. I was denied due to supposed bad credit despite supplying evidence that my credit is good!

Avoid and go with someone more established for a much better experience.

I needed assistance today with my energy account and Allen went above and beyond.
Thanks Allen.

Unfortunately I had to get the ombudsman involved in an ongoing complaint. The customer service was extremely poor prior to this. Niraja who ended up handling the issue was however fantastic. Finally I was given a proper explanation in great detail. They also took my feedback seriously and ensured that it was used for the betterment of their customer service team. I am hoping this proves successful for the company’s future. They are extremely lucky to have some competent employees like Niraja.

I received a great help from Leigh to resolve my issue. Thanks to him for his genuine support.

I didn't have to hold for long, which is a good start. Allen was helpful throughout & made me aware of a better value plan.

Allen was professional, patient, carefully explained technical jargon so that I could clearly outline the requirements to a third party, as neither of us understood what was needed. Very helpful, sincere and articulate. Thank you Allen for your help & Nectr for providing access to great customer service!

My experience today over the phone to Allan was awesome. Best over the phone service ive had with Nectr. Allan was very helpful and I now am in a more suitable plan which is awesome. Allen made this process quick and easy. Thank you Allan.

Allen was extremely pleasant and helpful with my query today and even found a plan better suited to save me some money.

I had a great experience with Allen during my recent interaction. She explained everything clearly and thoroughly, making the process easy to understand. Allen was calm, highly knowledgeable, and incredibly friendly throughout the conversation. She answered all my questions with patience and clarity, which I really appreciated.
Thanks to her support, the switch to Nectr was smooth and hassle-free. I’m very satisfied with her explanation and overall service.

The energy expert from Nectr (Ellen)
was very helpful and thorough with her
knowledge and service in helping me
with my application to join Nectr as a
customer.

I have called you well over 15 times in the last 3 weeks, I have only been able to speak to someone twice.

The system you installed for Nick scali in WA has a fault. Instead of actually looking into the issue you have just sent it to a 3rd party who has emailed instructions on how to reconnect the inverter to the internet when the internet is not the issue as I can clearly still see grid usage on the monitoring app.

You used a sub contracter to install the system and need to organise them to go site and fix the problem.

Absolutely terrible customer support.

Allen was lovely, professional and friendly! He helped with my problem and smoothly switched me over to a new, cheaper plan.

The customer service agent ALLEN, HE WAS ABSOLUTELY WONDERFUL, one of the best experiences, very knowledgeable, friendly, and patient... highly recommend speaking with this guy if you have a query or need help

Allen was very professional and polite. Assisted me with confirmation of electricity transfer timelines and account profile for new rental. Great job Allen!

Staff members are really nice especially allen , who made me so comfortable and resolved my all issues regarding electricity, thanks a lot .