Had a call with support for meter readings. After wandering for a few minutes through options and automated answers, I talked to a very nice person who helped take this down and advised on direct debi... Ver mais
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Veja o que dizem as avaliações
Good experience on the phone with customer service and the phone was answered quickly. I’m hoping that my issue will be resolved soon but I can’t fault the customer service at this point. Will update... Ver mais
My area is biofuel for hot water and heating. Since we were switched over to billing from Switch2 bills have skyrocketed leaving the poorest residents obliged to turn off their heating throughout the... Ver mais
A empresa respondeu
The automatic meter readings across our entire estate have not been working since 26/11/2025. There seems to be no urgency in getting this fixed. A visit was scheduled then cancelled. They do not... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Informações de contato
The Waterfront, BD17 7EZ, Shipley, Reino Unido
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,2
Muito Bom
3 mil avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The lady i spoke to was lovely and very…
The lady i spoke to was lovely and very helpfull
21 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
hank you for your feedback. We’re really pleased to hear that you found our team member lovely and helpful. Providing friendly and supportive service is important to us, and we appreciate you taking the time to share your experience.
Of course 5 ⭐ ⭐️⭐️⭐️⭐️
Of course 5 ⭐ ⭐️⭐️⭐️⭐️
Great customer service
Thank you
20 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you so much for the 5‑star review. We’re delighted to hear you received great customer service. Your support and kind words are truly appreciated.
Warren was great at fixing my heating…
Warren was great at fixing my heating issue! Very professional and got the job done and explained everything very nicely. Great great engineer from switch2!
20 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your fantastic feedback. We’re delighted to hear that Warren was able to resolve your heating issue efficiently and professionally, and that everything was explained clearly along the way. We’ll be sure to pass on your kind words, and we’re really pleased you had such a positive experience with Switch2.
Great service from Jack
Great service from Jack! Thorough and explained things well
20 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your positive feedback. We’re really pleased to hear that Jack provided great service, was thorough, and took the time to explain everything clearly. We’ll be sure to pass on your kind words to him.
Resposta de Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you found our team kind and accommodating. Your comments are appreciated and will be shared with the team.
Professional and helpful
The lady I spoke to was professional and helpful. She resolved my complex query swiftly. My mind is now at ease, thank you!
20 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you very much for your kind feedback. We’re pleased to hear that you found our team member professional and helpful, and that your complex query was resolved swiftly. Knowing we were able to put your mind at ease really means a lot to us. Thank you for taking the time to share your experience.
Staff member very helpful checked all…
Staff member very helpful checked all details and answered my questions.
20 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re glad to hear that our team member was very helpful, took the time to check all the details, and answered your questions. We appreciate you sharing your experience with us.
Resposta de Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you received very good customer service. Your comments are much appreciated and will be shared with the team.
Very helpful to talk to just brilliant
Very helpful to talk to just brilliant
20 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your lovely feedback. We’re delighted to hear that you found our team so helpful—comments like this really mean a lot to us. We appreciate you taking the time to share your experience.
Resposta de Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you found our team very helpful. Thank you for taking the time to let us know — it’s greatly appreciated.
Great experience
Great experience with the consultant-friendly, professional and very clear in explaining everything. Made the whole process quick.
17 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for sharing your positive experience. We’re delighted to hear that our consultant was friendly, professional, and clear in explaining everything, and that this helped make the process quick and straightforward. We really appreciate you taking the time to leave your feedback.
Only a 2 minute wait!
Only a 2 minute wait to be dealt with by customer services - very polite staff member (Ben). He assisted me in getting the best time (for me) for the engineer to do a regular maintenance visit.
17 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you were connected with customer services so quickly and that Ben was polite and helpful in arranging a convenient time for your engineer’s maintenance visit. We really appreciate you taking the time to share your experience.
Excellent customer service with Laura
Excellent customer service with Laura . She was able to explore other different options when asked. Very helpful
17 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your excellent feedback. We’re delighted to hear that Laura provided such helpful and attentive service, and that she was able to explore different options for you. We’ll be sure to pass on your kind comments, and we really appreciate you taking the time to share your experience.
a very friendly and helpful manner
a very friendly and helpful manner
17 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you experienced a friendly and helpful manner from our team. Your comments are much appreciated.
Helpful
Helpful, friendly and professional customer service.
17 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re delighted to hear that you received helpful, friendly, and professional customer service. Your comments are greatly appreciated and will be shared with the team.
Good customer service and clear…
Good customer service and clear responses.
14 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you received good customer service and clear responses. We appreciate you taking the time to share your experience.
Asking for help
I get anxious when ringing people on the phone. So I sent customer service an email to explain our situation and Becci gave a quick response agreeing to my proposal.
16 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for taking the time to share your experience. We’re really pleased to hear that contacting us by email worked well for you and that Becci was able to respond quickly and helpfully. We understand that everyone has different communication preferences, and we’re glad we could support you in a way that felt comfortable and put you at ease. Thank you for your kind feedback.
Very helpfull staff
Very helpfull staff, help me with my problem ,
16 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that our staff were very helpful and were able to assist you with your problem. We appreciate you taking the time to share your experience.
Excellent service
The person who I spoke to was very helpful and understanding. A appointment was made swiftly and was convenient to me. I was very happy with the service.
16 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you found the team member helpful and understanding, and that an appointment was arranged quickly at a time that suited you. We’re glad you were happy with the service and appreciate you taking the time to share your experience.
Engineer was very helpful
Marc came out today and evaluated my heating system that ive had problems with for years. He was very helpful, patient and explained what was at fault and what needed to be fixed. I felt better with the knowledge he had about the system.
16 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for taking the time to share your experience. We’re really pleased to hear that Marc was able to thoroughly assess your heating system and explain clearly what was causing the ongoing issues and what needs to be done. It’s great to know that his patience and knowledge helped put you at ease. We’ll be sure to pass on your kind feedback to him.
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