Had a call with support for meter readings. After wandering for a few minutes through options and automated answers, I talked to a very nice person who helped take this down and advised on direct debi... Ver mais
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Veja o que dizem as avaliações
Good experience on the phone with customer service and the phone was answered quickly. I’m hoping that my issue will be resolved soon but I can’t fault the customer service at this point. Will update... Ver mais
My area is biofuel for hot water and heating. Since we were switched over to billing from Switch2 bills have skyrocketed leaving the poorest residents obliged to turn off their heating throughout the... Ver mais
A empresa respondeu
The automatic meter readings across our entire estate have not been working since 26/11/2025. There seems to be no urgency in getting this fixed. A visit was scheduled then cancelled. They do not... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Informações de contato
The Waterfront, BD17 7EZ, Shipley, Reino Unido
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,2
Muito Bom
3 mil avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I was very happy with the company…
I was very happy with the company switch 2.
16 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you were very happy with Switch2. We appreciate you taking the time to share your experience with us.
Exceptional customer service.
Exceptional customer service.
16 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re delighted to hear that you experienced exceptional customer service. Your kind words are truly appreciated and will be shared with the team.
Helpful and efficient.
Didn’t wait too long for my call to be answered which was a bonus. Very helpful lady called Alisha helped me with my query about my direct debit and sorted it very efficiently. Thank you.
16 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your kind feedback. We’re pleased to hear that your call was answered quickly and that Alisha was able to help you efficiently with your direct debit query. Providing prompt and helpful service is important to us, and we really appreciate you taking the time to share your experience.
Friendly and helpful customer Help…
Friendly and helpful customer Help service.
16 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you found our customer help service friendly and helpful. We appreciate you taking the time to share your experience with us.
Thank you for caring
Didn’t get the lady’s name but she was welcoming, professional and easy to converse with. She was bubbly and put me at ease as we were navigating my situation. I am very grateful for Switch2s customer service as they are really caring. She resolved my issue quickly within no time.
16 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you so much for taking the time to share such thoughtful feedback. We’re really pleased to hear that you felt welcomed, at ease, and well supported throughout your conversation. It’s wonderful to know that our colleague’s professionalism and friendly approach made navigating your situation easier and that your issue was resolved quickly. We truly appreciate your kind words about Switch2’s customer service and your gratitude means a great deal to us.
Very Helpful
Curtis was able to fully resolve our issue and set up a DD payment for us
15 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that Curtis was able to fully resolve your issue and set up your direct debit payment. We appreciate you taking the time to share your experience and will be sure to pass on your kind comments.
The staff was very kind and helpful
The staff was very kind and helpful. The phone connection was very quick
15 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you found our staff kind and helpful, and that your call was answered quickly. Providing prompt and supportive service is important to us, and we appreciate you taking the time to share your experience.
The woman who took my call is very…
The woman who answered my call was warm, calm, and showed outstanding listening skills.”
15 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your kind feedback. We’re really pleased to hear that our colleague was warm, calm, and demonstrated outstanding listening skills. Making our customers feel heard and supported is very important to us, and we appreciate you taking the time to share your experience.
Customer services believe customers should work for them.
Edit:
Switch 2 are manipulating reviews on here.
Switch 2 reported this review to trustpilot as I named the member of staff - and they say this is against trustpilot guidelines - however there are many other (positive) reviews that have names in them and switch 2 do not report them!
Perhaps s2 should spend more time dealing with customer problems rather than policing trustpilot
Miroslav in customer services is completely incompetent - I sent a complaint in on 6/4/26 - he responded to me asking for some evidence on 8/4/26 I sent back the same day. He don’t log the complaint - so the directors of my development are getting inaccurate reports from s2.
No one got back to me and as I also deal with s2 on a development level and raised this issue customer services were told to pick it up.
15/4/26 I get an email from Miroslav asking me to send the same details again. I tell him I sent them, he said my last s2 correspondence was in Nov 25. (He must have amnesia or be incompetent). I ask
him to look again and amazingly he found it. He then told me the whole issue was my fault - which is impossible because we are dealing with an automated system.
So in summary he - failed to reply to my email, failed to raise my complaint, failed to understand the problem, failed to complete follow up tasks, failed to find records and failed in altering switch2 to issues with their system.
The fact this staff member is this incompetent shows you how appalling the management of s2 are and how they do not care about customers at all as this staff member has not been trained whatsoever.
15 de abril de 2026
Avaliação não solicitada
Amazing
Amazing, thorough, really helpful straight to the point
15 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re delighted to hear that you found our service amazing, thorough, and really helpful. Your comments are very much appreciated.
Wouldn’t attend my property kept saying…
Wouldn’t attend my property kept saying it was my housings issue when the gas meter is them, housing came out and said themselves they needed to attend due to faulty meter . Left 2 kids with no hot water or gas for 24hours.
14 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
We’re sorry to hear about your experience. We understand how frustrating it is to be without supply, particularly when this affects your household. We regret the delay and any confusion around responsibility, as this is not the standard of service we aim to provide. Your feedback has been noted and will be reviewed to help prevent this happening again.
No date available for appointment
Contacted switch 2 to book for an update of our heating system. Waited for 15 mins, yes there was a choice for a call back which I did not use as often times call back does not happen.
The lady who answered the phone was very polite and helpful but no available date to book the actual appointment.
Now waiting for a call back for an appointment date.
16 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re sorry to hear about the wait and the uncertainty around booking an appointment. While we’re pleased to know our team member was polite and helpful, we understand how frustrating it can be not to have a confirmed date straight away. Your comments have been noted, and we appreciate your patience while arrangements are followed up.
Brilliant service and person on phone…
Brilliant service and person on phone brilliant an helpful
14 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you received brilliant service and that our team member was helpful over the phone. Your kind comments are greatly appreciated and will be shared with the team.
The person was very helpful pleasant…
The person was very helpful pleasant well mannard and understanding
14 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you found our team member helpful, pleasant, well‑mannered, and understanding. Providing a positive and supportive service experience is very important to us, and we appreciate you taking the time to share your comments.
The customer service Representative who…
The customer service Representative who I spoke too was, very informative, friendly and polite, and dealt with my queries efficiently, professionally, in a timely manner
14 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that our customer service representative was informative, friendly, and polite, and that your queries were dealt with efficiently and professionally in a timely manner. We really appreciate you taking the time to share your experience.
Nice amd easy to speak with
Nice amd easy to speak with, hopefully will be sorted. Polite, informative customer service. Call back offered to make sure all is working. Thank you.
14 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that our team member was nice and easy to speak with, polite, and informative. We’re glad a call back was offered to ensure everything is working as it should, and we hope your query is fully resolved very soon. Thank you for taking the time to share your experience.
Very good Customer service thank very…
Very good Customer service thank very much
14 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you received very good customer service. Thank you very much for taking the time to share your experience with us.
I was given prompt and helpful advice…
I was given prompt and helpful advice by a friendly advisor
14 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you received prompt and helpful advice from a friendly advisor. We appreciate you taking the time to share your experience.
Claire was very helpful and quickly…
Claire was very helpful and quickly able to resolve my query.
14 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that Claire was very helpful and able to resolve your query quickly. We really appreciate you taking the time to share your experience.
Much better service than beforeThe customer service picked up the…
The customer service picked up the phone very quickly and able to answer the query efficiently.
13 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that your call was answered very quickly and that our customer service team was able to answer your query efficiently. We really appreciate you taking the time to share your experience.
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