Had a call with support for meter readings. After wandering for a few minutes through options and automated answers, I talked to a very nice person who helped take this down and advised on direct debi... Ver mais
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Veja o que dizem as avaliações
Good experience on the phone with customer service and the phone was answered quickly. I’m hoping that my issue will be resolved soon but I can’t fault the customer service at this point. Will update... Ver mais
My area is biofuel for hot water and heating. Since we were switched over to billing from Switch2 bills have skyrocketed leaving the poorest residents obliged to turn off their heating throughout the... Ver mais
A empresa respondeu
The automatic meter readings across our entire estate have not been working since 26/11/2025. There seems to be no urgency in getting this fixed. A visit was scheduled then cancelled. They do not... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Informações de contato
The Waterfront, BD17 7EZ, Shipley, Reino Unido
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,2
Muito Bom
3 mil avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you found our team pleasant and helpful. We appreciate you taking the time to share your experience.
Lauren was very helpful and…
Lauren was very helpful and understanding on the phone and she deserves five stars. As my problem has been handed over to compliance, I will always a response from them. My previous. experiences with Switch don’t allow me to hold out much Hope!
13 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for taking the time to share your feedback. We’re pleased to hear that Lauren was helpful and understanding, and we appreciate your kind comments about her support. We also understand your concerns while your issue is being reviewed by our compliance team. Your feedback has been noted, and we hope this matter is resolved as smoothly and clearly as possible. Thank you for sharing your experience with us.
Polite efficient and helpful
13 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you found our team polite, efficient, and helpful. We appreciate you taking the time to share your experience.
Biofuel area means I can’t move my account away.
My area is biofuel for hot water and heating. Since we were switched over to billing from Switch2 bills have skyrocketed leaving the poorest residents obliged to turn off their heating throughout the winter. They also insist on payment through bank account only so poorer customers are affected again. I have tried to reason with Customer Services but they really don’t care.
23 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
We’re sorry to hear about your experience and understand how concerning rising energy costs can be, particularly where this impacts vulnerable residents. We recognise how difficult this situation feels and regret that you feel your concerns were not fully addressed. Your feedback has been noted, as it’s important for us to understand how our services and payment options affect customers. We take comments like these seriously and will ensure they are shared for review.
Very helpful advice when remote…
Very helpful advice when remote readings again not working ( apartment block of 67 ). Agreed to send personal reading every month on 18th so avoiding more inaccuracies or none from faulty system.
2 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that helpful advice was provided despite the ongoing issues with remote readings. We’re glad an agreement was made for you to submit a personal reading each month, which should help avoid further inaccuracies while the system issues persist. Thank you for taking the time to share your experience.
Customer service consistently…
Customer service consistently demonstrates helpfulness and professionalism. They attentively listen to your inquiries and provide answers to all your questions.
10 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your kind feedback. We’re really pleased to hear that our customer service team consistently demonstrates helpfulness and professionalism, and that you felt listened to with your questions fully answered. We appreciate you taking the time to share your experience.
Great professional service from john…
Great professional service from john billingham thank you
7 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re delighted to hear that you received great, professional service from John Billingham. Your kind words are very much appreciated and will be shared with him.
I received a callback by becky at swith…
I received a callback by becky at swith 2 today
She is the most helpful person I have dealt with at this company over the many years
I told her what date and time iam available for the technician
And she has promised to slot me in when the appointments for that month become available
Thanks becky for your positivity and willingness to help customers out we need more people like you
10 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for taking the time to share your feedback. We’re really pleased to hear that Becky provided such helpful and positive support and took the time to understand your availability for a technician visit. It’s lovely to know she made such a strong impression and was able to assist you so effectively after many years with us. We’ll be sure to pass on your kind words to her — comments like this mean a great deal to our team.
Easy to each and helpful staff!
10 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you found it easy to get in touch and that our staff were helpful. We really appreciate you taking the time to share your experience.
Meter readings not working for months (now fixed)
The automatic meter readings across our entire estate have not been working since 26/11/2025. There seems to be no urgency in getting this fixed. A visit was scheduled then cancelled. They do not accept readings by phone anymore, just email. Emails used to be responded to quickly, now several days elapse before acknowledgement. I believe this is in breach of the new Heat Network regulations from January 2026.
Edit: The automatic meter reading is now working again, I've improved my rating in light of this.
10 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
We’re sorry to hear about your experience and understand your frustration. Ongoing issues with automatic meter readings, cancelled visits, and delayed communication are not what we aim to provide, and we appreciate you raising these concerns. We recognise how important timely readings and clear responses are, particularly where regulatory requirements apply. Your feedback has been noted and will be shared for review to help improve service and communication going forward.
V swift response
10 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you received a very swift response. We appreciate you taking the time to let us know.
I requested a call back which was done…
I requested a call back which was done promptly.
Customer service Tenisha was very patient and explained the procedure of changing tenants, taking information and reassuring me in the process.
Excellent experience.
10 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your lovely feedback. We’re pleased to hear that your call back was completed promptly and that Tenisha was patient, reassuring, and clear in explaining the process for changing tenants. It’s great to know she was able to guide you through the information and make the experience a positive one. We really appreciate you taking the time to share this.
The agent at Switch 2 was very helpful…
The agent at Switch 2 was very helpful with a meter issue that we have, and gave accurate signposting as to the exact contact point to arrange an on-site engineer’s visit.
10 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that our agent was helpful in supporting you with the meter issue and was able to clearly signpost you to the correct contact to arrange an on‑site engineer visit. We appreciate you taking the time to share your experience.
The gentleman spoke clearly and…
The gentleman spoke clearly and explained things to me in a simple way that I could understand
He was very friendly and pacient and made sure I was happy and understood everything before the call ended
9 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that our colleague spoke clearly, explained everything in a simple and easy‑to‑understand way, and took the time to make sure you were comfortable before the call ended. Providing friendly, patient, and thorough support is very important to us, and we appreciate you sharing your experience.
Hot water enquiry
Got through to a really nice operator quickly who arranged for a call back within a couple of hours for an engineer appointment.
9 de abril de 2026
Avaliação não solicitada
Panic
My meter suddenly put me into £98 of debt.
Told to reset meter so here’s hoping it works
8 de abril de 2026
Avaliação não solicitada
The lady I spoke to was very patient
The lady I spoke to was very patient, helpful and informative. She was able to answer all my questions and I was spoke to very politely.
8 de abril de 2026
Avaliação não solicitada
Betty was lovely but Switch2 in general…
Betty was lovely but Switch2 in general are not great as a company. The general level of customer service is pretty bad and where I live they're constantly turning the heating/hot water off for "maintenance". Happens every month.
8 de abril de 2026
Avaliação não solicitada
Meter servicing
engineer, done a meter upgrade, Top job, no complaints, john the engineer, as been doing my meter upgrades for many years now . lovely bloke 10/10
7 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your fantastic feedback. We’re really pleased to hear that you were happy with your meter upgrade and that John continues to provide such a great service. It’s wonderful to know he’s been supporting you for many years and consistently delivering a top‑quality job. We’ll be sure to pass on your kind words — 10/10 feedback like this really means a lot to us.
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