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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Nice website and easily located the product I wanted, the Altra Olympus6 Hike mid Gore-Tex boots. They are excellent, easily the lightest and most comfortable hiking boots I have ever had and would de... Ver mais

Avaliado com 4 de um total de 5 estrelas

The item meets the quality indicated in the add, can't complain about the price because it is also difficult to find good ponchos in the market. The upside is fast ordering; the downside is the shipme... Ver mais

Avaliado com 5 de um total de 5 estrelas

What can I say about Taunton Leisure… Absolutely fantastic…… I had a query and problem about a past order that was dealt with understanding, empathy and pure professionalism. Having ordered a num... Ver mais

Avaliado com 5 de um total de 5 estrelas

Received. As described thank you. Great service and brilliant products. Taunton Leisure prices were very competitive and they stocked an item that was difficult to find elsewhere online. Would use aga... Ver mais

Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre
  2. Fornecedor de Toldos
  3. Loja de Artigos para Acampamento
  4. Loja de artigos para esportes ao ar livre
  5. Loja de artigos esportivos

Escrito pela empresa

We have been selling superb quality outdoor gear for over 40 years at our Taunton, Exeter & Bristol stores and online / by phone. Founded originally by the Clark family, and still in the same hands today, we are still passionate about the outdoors and the industry in which we work. We offer a wide range of clothing & equipment for walking, climbing, camping, travel & expeditions from trusted brands like Rab, Montane, Mountain Equipment, Scarpa, Altberg, Osprey, Outwell, Vango, MSR, Hilleberg, and many more. Our success stems not only from our retail stores and online business, but equally our team of dedicated and knowledgeable staff that offer an unequalled level of service. We're always happy to help - whether your enquiry is about an online boot fitting, a general product query, or anything in-between - drop us an email or pop in-store, and our team of experts will certainly advise you the best they can.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

6 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(6.310)

335 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great Footwear, Helpful Support, and Smooth Ordering

I’ve used this company twice now to buy barefoot shoes, and both experiences have been excellent.

The shoes themselves are great quality and have become part of everyday life — work, daily walking, travel, and even sprint training. Once you adjust to barefoot footwear properly, it is difficult to go back.

The second time ordering, I needed help accessing my account and received quick, helpful responses. Ordering was straightforward, tracking details were clear, delivery arrived on time, and I was also able to use reward points towards the purchase.

Reliable service, quality products, and a company I’m happy to continue supporting and recommending to others.

13 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely outstanding customer…

Absolutely outstanding customer service, nothing was to much trouble. The staff were all really helpful in my quest to find a suitable tent for bike packing. Not helped by me keep changing my mind, but we got there in the end!!

11 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant customer support with delivery issues

Customer services were brilliant when my parcel's delivery address was slightly off and Royal mail were unable to alter/deliver to the correct address when I spoke to them - they sorted it out for me and the daypack was delivered to the amended address the following day. They couldn't have been more helpful or efficient; thanks guys!

27 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service.

I emailed with a product enquiry which was answered within an hour. I placed my order.
A day later I was wearing my new jacket!
Great service.

23 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I've lost all trust in this company.

I've lost all trust in this company.

Normally, I trust them a lot and don't hesitate to shop with them, but with my last order: Order #378874
The product wasn't delivered to me. Royal Mail lost the product. I know this isn't the company's fault, these kinds of problems can happen.

But the company is making it unnecessarily difficult for me to get a refund. Royal Mail personnel come and say they can't find the product.

I contact the company and tell them: I didn't receive the product, and the tracking code says "Returned to Sender." The company lost the product and can't deliver it. I ask them to refund my money and not leave me in this situation, and that I should buy the product from somewhere else. Or send me the same product with a different shipping option.

However, the company representative gave an unbelievable response: "There's a 30-day legal period, you have to wait. We need to know how the product got lost, whether it came to you, or what happened." But that's not my problem!

In short, I've lost all trust in this company. If your product is delivered, there's no problem, but if the delivery company loses it, then you're in trouble.

12 de abril de 2026
Avaliação não solicitada
logotipo da Taunton Leisure

Resposta da Taunton Leisure

Thank you for your review.

We’re sorry to hear about the issue with your delivery and understand how frustrating this situation is.

To clarify, while the Consumer Rights Act allows up to 30 days to resolve delivery issues, we operate a shorter internal timeframe of 10 working days to allow Royal Mail to complete its investigation and confirm whether a parcel is lost or still in transit. This is standard procedure when a parcel is marked as “returned to sender” but has not yet been received back by us.

We have been actively working with Royal Mail on your case and will resolve this as soon as the investigation is complete, whether that is a replacement or a full refund.

Thank you for your patience while we work to get this sorted.

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