TechSmith Corporation Avaliações 290

Love the product

Resolving my issue from your help desk was great.

What i don't like is that 2024, is the end of the perpetual license.

Please let me know if i incorrectly understood the above

rgds

Craig

Your chat tech was very helpful. Explained that you no longer offer perpetual Snagit licensing and quickly helped get me up and running again. I do wish TechSmith would reconsider offering perpetual licensing. I would gladly pay 2 to 3 times the yearly subscription cost for perpetual.

great company with an excellent product.
great customer service as well!

The diligence and eagerness of your support staff to resolve issues and provide satisfactory solutions.

i like quick answers to my questions and also excellent service this team provides. i am a procurement clerk for freeway insurance a/o confie dministrative services. very trustworthy.

Customer service is the bomb firstly. I trust your company over pretty much all other editors that I've used. Love how you keep us in the loop with changes and upgrades. Best educational library as well. Not much I would change at the moment.

I had a fairly simple question. One might argue that it should have been in the FAQs. I initiated a support chat. The tech got on in less than a minute and quickly answered the question in decent English and without the annoying lag of a lot of chat support functions.

My question might have been answered on the site somewhere but it wasn't obvious.

I'm currently on an old non-subscription version (2019). [They went to a subscription model somewhere between now and 2019 so now you pay each year but each license is for two devices.]

It is a bit annoying that my licenses account and support login have to be different.

I've used Snag-it for years. I'm moving to a new Windows 11 computer and thought that maybe the snipping tool might suffice but, heh, nope!

I am very pleased to have received a prompt response from Sheen at the CustServ TechSmith team regarding my account inquiries. The matter resolved in a day; it was seamless.

Fast answering, resolved the issue in minutes.

I continue to have issues editing videos. It takes between 1.5 hours to 2 hours for the video to load into Camtasia. Once I edit the video, it takes another hour or two for it to export.

Snagit is my definite goto app for managing graphics. It does everything from capture, editing, management and placement. Nobody does it better...makes me feel sad for the rest.

I bought the lifetime version, when they were going to change it I contacted them, they assured me that I would not have any problems, only that there would be no update, but I could continue using my version, they deceived me, I feel injured and harmed, because now they are changing what they said and are pushing me to a free version when I paid for a lifetime one.

Long-time user,over 10 years, it's on all my PCs.
Awesome software

Long time SnagIt user. Love the software. But Techsmith have just changed their pricing model to subscription, meaning unless you pay the arbitrary sum they demand every year, your access to the product ends. Don't bother.

I have used Snagit since 2021 and have been a really happy customer - until the new license model was introduced.

Until then, I would install the software, and basically be ready to use it with no issues until a new version arrived. I often work on projects on temp devices, so the way i used it is that it was installed on my two primary devices (A Windows workstation, and macbook laptop). When working on guides etc on other devices, i would use the "old" version. And on every upgrade cycle I would upgrade, and then bump my primary devices to the new version.

Worked great. On completion of projects, the software would be deleted. On two many activations I could simply reset the activation count on the legacy versions, but my primary devices was always ready to go.

Then came the subscription version - ohh the joy - now one license can only be signed in at a time. So if i work on my workstation then i have to sign in - then i move location and use the laptop and needs to sign in again. Moves back to my workstation - and would you know it - I have to sign in again. Annoying - but workable.

Then when I have a test device, I can sign in again on those, however, since it can apparantly only be used one place at a time, this will now sign out my primary devices. So the alternative? I bought a secondary subscription on another mail.

This now caused that I need to play around with two different accounts, depending on the device i'm on - and remember - I have to recall the different passwords every time i use the device.

But are there an alternative? Yes, yes, there are. I could buy the teams version, which conveniently is priced at 10 Euros more for each seat - and with the added "advantage" that each seat only covers one device. So that would require me to buy 3-4 seats - which is about 200 Euros per year.

The software is great, and I don't mind paying for it, but to me, this is a huge annoyance. The most annoying part is that snagit is still the best tool for my uses, but the endless signin cycle is so annoying that i have decided to go for alternatives.

bottom line:
5 starts for the developers for at great product
1 star to management who decided that a new subscription model was a great way to increase profit and annoy customers.

I find Snagit extremely useful. I originally purchased it for a flat fee. Now they have shifted to a subscription system. I'm not a big fan of those so will make the renewal decision between now and the next renewal date.