I ordered a framed poster as a gift. It did not arrive! Contacted customer services. Another poster was sent out that day and received the following day! Postage was refunded as well. Excellent serv... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I ordered 3 custom print album covers for my son for Christmas. The quality is fabulous, The detail is superb even though I chose mainly dark prints the images really stand out. I ordered quite... Ver mais
A empresa respondeu
First order made on the 14th Jan turned up on 20th Jan broken and faulty (blurry printing on mug & broken poster frame). Replacement was agreed very promptly on 21 Jan but it took a few emai... Ver mais
A empresa respondeu
I don't like leaving negative reviews and its a shame as the products are nice and good quality but my issue is the customer service. I ordered 3 for 2 set list posters for my Son's bedroom of c... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Celebrate your favorite concerts with our high-quality setlist posters and music memorabilia. Discover unique designs that capture the energy of live performances, perfect for true music fans and collectors!
Informações de contato
Unit A, 82 James Carter RoadMildenhall, IP28 7DE, Bury Saint Edmunds, Reino Unido
- hello@thatgig.co.uk
- www.thatgig.co.uk
4,0
Muito Bom
105 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 90% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da That Gig
Hi, thank you for the 5-star review! Lovely products backed by good communication and service is just what we aim for at That Gig. Thanks for choosing us - enjoy!
Customer service was fantastic.
Customer service was fantastic.
Very responsive to an issue with my original order to ensure i ended up delighted
27 de agosto de 2025
Resposta da That Gig
Hi Ian, thank you for the 5-star review! We're delighted we could respond quickly to the issue with your original order and make sure you ended up delighted - that's exactly the service we want to give at That Gig. Thanks for your patience and the kind words!
Oasis Heaton Park mug
Bought an Oasis Heaton Park mug for my son after he went to see them recently at Manchester. Order and delivery very good service.
25 de agosto de 2025
Resposta da That Gig
Hi Philip, thank you for the 5-star review! A great choice - an Oasis Heaton Park gig mug is a brilliant memento of their Manchester run. So glad the order and delivery went smoothly; thanks for choosing That Gig for your son's keepsake!
The gig was awesome from start to…
The gig was awesome from start to finish, lots of age groups from young and old
21 de agosto de 2025
Avaliação não solicitada
Resposta da That Gig
Hi Derek, thank you for the 5-star review! Sounds like an awesome gig for all ages - exactly the kind of night worth remembering with a setlist poster or mug from That Gig. Thanks for the support, and we hope your keepsake brings the night back every time you see it!
Very happy with my Oasis poster
Very happy with my Oasis poster. It’s a gift for my Grandsons 18th Birthday. He went to Wembley on 26/07. I’m certain he will love it.
26 de julho de 2025
Avaliação não solicitada
Resposta da That Gig
Hi Alan, thank you for the 4-star review! What a gift - an Oasis poster from Wembley for your grandson's 18th is a proper keepsake. We're sure he'll love it, and thanks for trusting That Gig with such a special occasion. Enjoy the celebrations!
Very positive experience.
27 de julho de 2025
Resposta da That Gig
Hi James, thank you for the 4-star review and for giving us another go - we're really glad this was a positive experience. We're always here if you need anything at That Gig. Cheers!
Great poster.
Frame arrived damaged and poster wasn't what I expected, this was very swiftly dealt with, with new poster made and sent. Brilliant swift and polite customer service , will definitely use again . Happy with new poster .
27 de julho de 2025
Resposta da That Gig
Hi Teresa, thank you for the 5-star review and your patience. I'm sorry the frame arrived damaged and the poster wasn't quite right first time, but I'm really glad we could sort a new one swiftly for you. Fast, friendly fixes are what we aim for at That Gig - thanks, and enjoy your poster!
Excellent service !
I’ve ordered a couple f mugs from That Gig and I’ve been very pleased with the quality . This time however , they excelled themselves . I ordered a mug and forgot to say the gig on the order. I sent a follow up email to clarify and hoped for the best , and they nailed it. My mug arrived today for my first ever Iron Maiden gig in 1983! Highly recommend this company - Bravo!
7 de agosto de 2025
Avaliação não solicitada
Resposta da That Gig
Hi Patrick, what a story - your first Iron Maiden gig back in 1983, bravo indeed! Thank you for the 5-star review. We're delighted we could pick up your follow-up email and get the gig spot-on; those little touches are what That Gig is all about. Thanks for being a returning customer - cheers!
Resposta da That Gig
Hi Debbie,
We responded to your earlier email to explain that we were unaware of the courier delay and offered our sincere apologies for the inconvenience caused.
Please understand that this was the first time we were made aware of the issue, and we would have done everything possible to resolve it quickly for you. While we always do our best to support our customers, courier delays are unfortunately beyond our control.
It’s very disheartening that we weren’t given the opportunity to make things right before a 1-star review was left on Trustpilot. As a small business, we take every piece of feedback seriously and work hard to resolve any issue—regardless of who is at fault.
We genuinely care about our customers and are always happy to help when given the chance.
Kind regards
fair prices-well packaged and easy…
fair prices-well packaged and easy delivery with updates
27 de julho de 2025
Resposta da That Gig
Hi John, thank you for the 5-star review! Fair prices, solid packaging and keeping you updated along the way - that's the service we aim for at That Gig. Thanks for choosing us!
Framed print and mug…
Received my framed print and mug yesterday absolutely love it, Paul couldn't be anymore helpful if he tried, i wanted a few things changing on it and nothing was too much trouble, quick delivery and top class quality love it thanks so much
1 de agosto de 2025
Avaliação não solicitada
Resposta da That Gig
Hi Tracey, thank you for the wonderful 5-star review! We're so glad you love your framed print and mug - and I'll be sure Paul hears your kind words. Nothing's too much trouble when it comes to getting your order just right at That Gig. Thanks so much, and enjoy!
Excellent quality item
1 de agosto de 2025
Avaliação não solicitada
Resposta da That Gig
Hi Andy, thank you for the 5-star review! Excellent quality is exactly what we strive for on every print at That Gig. Thanks for the support - enjoy your poster!
Great product
Great product, easy to order, arrived quickly and we are very pleased with our framed print.
25 de julho de 2025
Resposta da That Gig
Hi Elaine, thank you for the 5-star review! We're so pleased your framed print arrived quickly and that ordering was easy - and that you're delighted with it. Thanks for choosing That Gig; enjoy it!
Well recommended.
Quality product, good price, well packaged and super quick delivery.
Well recommended!
25 de julho de 2025
Resposta da That Gig
Hi Simon, thank you for the 5-star review! Quality product, fair price, well packaged and super-quick delivery - that's exactly the package we aim for at That Gig. Thanks for recommending us!
Great product!
25 de julho de 2025
Resposta da That Gig
Hi Kevin, thank you for the 5-star review - we're chuffed you love your product! Thanks for choosing That Gig; we'd love to make your next gig keepsake.
Ordered the oasis poster and mug
Ordered the oasis poster and mug, speedy service and good communication. Products were great quality would use again.
23 de julho de 2025
Avaliação não solicitada
Resposta da That Gig
Hi Chris, thank you for the 5-star review! We're delighted your Oasis poster and setlist mug arrived quickly and hit the mark on quality. Good communication and great products are what we aim for at That Gig - thanks, and see you next time!
Uphappy because of the delay but sorted after 4 weeks.
I placed a order for 3 gig posters back in the middle of June, it said it was dispatched pretty quickly but didn't turn up. Evri's tracking updated to say that they had the parcel but it never arrived. On 1st July, I spoke to That Gig and they confirmed that Evri have lost the parcel and another would be dispatched. I have not had any more details since, no tracking update or anything. I have tried to contact the firm multiple times by email and their online chat and had nothing back! I can't call them and can no other way to contact them or get my money back. All I want is the products I have ordered!
Regards
Dan
*Update*
So I have now received the products I ordered, after speaking to customer services online, they were re-despatched on 15th July (4ish weeks later than the original lost Evri order). They did turn up well packaged and also by Royal Mail which in my area is a bonus as they are much better. A late present but at least here. Also had more contact from them on 27th July asking if they have arrived. Better communication now.
Thank you
14 de julho de 2025
Avaliação não solicitada
Resposta da That Gig
Hi Dan, I'm genuinely sorry for how this has gone - a lost Evri parcel is frustrating enough without the silence that followed, and that's not the standard we hold at That Gig. We want to get your three posters (or a refund) sorted immediately. Please email hello@thatgig.co.uk with your order number, marked for the owner's attention, and we'll resolve it as a priority. Apologies again for the wait.
Custom Gig Poster
Wanted custom gig poster from recent event I attended, the communication was great and they were more than happy to assist with the specifics within my request. Proof of concept sent for approval before product made and dispatched so I was able to ensure item would be correct as I wanted before it arrived. Good quality… overall great service and highly recommend.
5 de julho de 2025
Avaliação não solicitada
Resposta da That Gig
Hi Jamie, thank you for the detailed 5-star review! We love creating custom gig posters, and sending a proof for your approval before we print is exactly how we make sure it's spot-on. So glad the communication and quality hit the mark - thanks for recommending That Gig!
Bruce at Liverpool 2025
The details on the mug were fine; however the wrong date was printed on it! It should have read; June 4th 2025, not June 7th for the Springsteen gig!!
26 de junho de 2025
Resposta da That Gig
Hi Maria, thank you for flagging this - I'm sorry the wrong date was printed on your Springsteen gig mug. Getting those details spot-on is the whole point at That Gig, so we'd like to reprint a corrected one for you. Please email hello@thatgig.co.uk with your order number and we'll sort it right away. Apologies for the mix-up!
Great Service
Great selection of posters and they helped me out in making sure my Father's Day gift was delivered on time. Would definitely use them again.
9 de junho de 2025
Avaliação não solicitada
Resposta da That Gig
Hi Olly, thank you for the 5-star review! We were glad to help get your Father's Day gift there on time - nothing better than a poster from a gig you'll never forget. Thanks for choosing That Gig; see you again soon!
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