I ordered a framed poster as a gift. It did not arrive! Contacted customer services. Another poster was sent out that day and received the following day! Postage was refunded as well. Excellent serv... Ver mais
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Veja o que dizem as avaliações
I ordered 3 custom print album covers for my son for Christmas. The quality is fabulous, The detail is superb even though I chose mainly dark prints the images really stand out. I ordered quite... Ver mais
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First order made on the 14th Jan turned up on 20th Jan broken and faulty (blurry printing on mug & broken poster frame). Replacement was agreed very promptly on 21 Jan but it took a few emai... Ver mais
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I don't like leaving negative reviews and its a shame as the products are nice and good quality but my issue is the customer service. I ordered 3 for 2 set list posters for my Son's bedroom of c... Ver mais
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Detalhes da empresa
Escrito pela empresa
Celebrate your favorite concerts with our high-quality setlist posters and music memorabilia. Discover unique designs that capture the energy of live performances, perfect for true music fans and collectors!
Informações de contato
Unit A, 82 James Carter RoadMildenhall, IP28 7DE, Bury Saint Edmunds, Reino Unido
- hello@thatgig.co.uk
- www.thatgig.co.uk
4,0
Muito Bom
105 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 90% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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Setlist mug great 👍
Gig setlist mug ordered as a gift, it arrived within time specified, good packaging, good condition - recipient very happy especially as some thought had gone into the design & not just a bog standard white mug with text! Happy, would use again & recommend.
14 de junho de 2025
Avaliação não solicitada
Resposta da That Gig
Hi Elaine, thank you for the lovely 5-star review! We're so pleased your gig setlist mug arrived on time and well packaged, and that the recipient loved the extra thought in the design - no bog-standard mugs here at That Gig! Thanks for recommending us; we'd love to help with the next gift.
There were a few issues but the guys at…
There were a few issues but the guys at That Gig went above and beyond to rectify them at no additional cost. Would definitely recommend for finding the perfect setlist poster 👌
1 de junho de 2025
Resposta da That Gig
Hi Darran, thank you for the 5-star review and for your fairness. A few things went awry, but we're really glad the team could put them right at no extra cost - that's the service we want to give at That Gig. Thanks for recommending us for the perfect setlist poster!
Fantastic product
Fantastic product, very unique at a great price!!
Totally recommend , memories of a great show at your fingertips!
Been to a very special show then 100% check if 'That Gig' if it's on their list!
27 de maio de 2025
Resposta da That Gig
Hi Michael, thank you for the superb 5-star review! 'Memories of a great show at your fingertips' - we couldn't have put it better ourselves. We're thrilled you love your poster and the value at That Gig. Been to a special show? We'll always check if it's on our list for you. Thanks!
Great product & good customer service
We initially had a slight problem with the printing on a set list mug.
However, this was quickly resolved and a replacement was sent.
Very pleased with the purchase and would definitely recommend this company
29 de maio de 2025
Avaliação não solicitada
Resposta da That Gig
Hi Sue, thank you for the 4-star review and for your patience. I'm sorry there was a printing issue on your setlist mug, but I'm glad we could resolve it quickly and get a replacement out to you. Looking after you when something goes wrong matters to us at That Gig - thanks for recommending us!
Great colour definition
29 de abril de 2025
Resposta da That Gig
Hi, thank you for the 5-star review! Great colour and print definition is something we take real care over at That Gig, so it's wonderful to hear it stood out. Thanks for the support - enjoy your poster!
Item arrived well packaged
Item arrived well packaged, on time and items were as detailed.
25 de abril de 2025
Resposta da That Gig
Hi Edna, thank you for the 5-star review! We're really pleased your order arrived on time, well packaged and exactly as detailed - that's just what we aim for at That Gig. Thanks for choosing us!
That Gig were great
That Gig were great. I purchased 2 posters for a Pearl jam gig I went to with my son last year and instead of the band photo the guys kindly popped in a selfie we took on the day. The item came very well packed and a quick turnaround. I went back a few days later and purchased again for my nephews first gig last year to greenday. Couldn't recommend the guys more. Will definitely be back!
13 de abril de 2025
Resposta da That Gig
Hi Paul, what a brilliant story - thank you! We loved swapping in your Pearl Jam selfie, and we're honoured you came back for a Green Day poster for your nephew's first gig too. Well-packed orders, quick turnaround and personal touches are what we aim for at That Gig. Can't wait to make your next one - thank you for recommending us!
Resposta da That Gig
Hi Matthew, thank you for the 5-star review! We're delighted you love the idea and the product - turning a gig you were at into something you can keep is exactly what That Gig is all about. Thanks for the support!
Highly recommend
No issues with my order. Arrived well pacakged and super fast even without next day shipping - it took arou d 3 days from ordering to delivery. Loved them all! I got a Setlist Poster, Mug and Album cover and opted for the framed version. Highly recommended!
18 de abril de 2025
Avaliação não solicitada
Resposta da That Gig
Hi Lisa, thank you for the fantastic 5-star review! We're so pleased your framed setlist poster, gig mug and album cover print all arrived super fast and well packaged - and that you loved them all. Highly recommended right back at you; see you next time at That Gig!
Invested in customer
I am very pleased with the product and, having had an issue with delivery, was very happy with the customer service I received to resolve this. It was nice to see they were invested in the customer and made every effort to resolve and learn from a slight hiccup. Thank you. I would definitely recommend.
10 de abril de 2025
Resposta da That Gig
Hi Helen, I'm sorry - you paid for next-day delivery, it arrived three days late, and worse, your email went unanswered. That's genuinely not the experience we want at That Gig, and we've been improving our response times. Please email hello@thatgig.co.uk with your order number so we can refund your delivery upgrade and apologise properly. Thank you for your patience.
Resposta da That Gig
Hi Mark, I'm sorry to hear your issue hasn't been resolved - that's not good enough, and we want to fix it. Please email hello@thatgig.co.uk with your order number and a note of the problem, and we'll make it a priority to sort it for you. Apologies for the frustration, and thank you for flagging it.
I had initially given a low scoring…
I had initially given a low scoring review due to an issue with the set list recieved however this has promptly been resolved and reissued so am happy with the resolution and the final product. Good communication from the business once the issue had been logged.
11 de março de 2025
Resposta da That Gig
Hi, thank you for updating your review - we're really glad we could resolve the setlist issue quickly and get a corrected version reissued for you. Good communication once an issue is logged is exactly what we aim for at That Gig. Thanks for giving us the chance to put it right, and enjoy your poster!
Super cool product, great execution
Great product, I legit LOVE it! So cool. I'm in the US and it took a little longer due to int'l shipping. Still arrived quicker than I anticipated. Well packaged and intact. 100% recommend.
10 de março de 2025
Resposta da That Gig
Hi Benno, we LOVE that you love it - thank you for the 5-star review all the way from the US! We're thrilled your poster arrived quicker than expected, well packaged and intact despite the international journey. Thanks for recommending That Gig - enjoy it!
Gift for my hubby’s “big” birthday
Gift for my hubby’s “big” birthday - he loves Fish and that will probably be the last time we see him live.
Mug is a fab way Denver the gig - he’ll be delighted with it.
Quick delivery, mug looks great and really well packaged!
Will use again!
13 de março de 2025
Resposta da That Gig
Hi Lesley, what a lovely gift - thank you for sharing it and for the 5-star review! We're delighted your husband's Fish gig mug arrived quickly and beautifully packaged for his big birthday; helping people hold on to those last-time-live memories is exactly what we love doing at That Gig. Wishing him a brilliant celebration!
Good communication and fast delivery
Good communication and fast delivery, well packaged. The framed poster is nice and looks fine. It's a little over priced as the frame is very cheap. But I'm happy enough.
Thank you.
5 de março de 2025
Resposta da That Gig
Hi, thank you for the 4-star review and the kind words on our communication, fast delivery and packaging - we're really glad your framed poster looks great. Your honest note on the frame is genuinely useful as we keep improving our framing at That Gig. Hope to make your next gig poster soon!
Resposta da That Gig
Thank you for the 5-star review! We're so pleased you were happy with both the product and the service at That Gig - it means a lot. We'd love to design your next setlist or album cover poster whenever you are!
Great Service
Easy to order, I was kept updated re my order. It arrived promptly and well packaged. Very happy with my purchase and I would use this company again.
23 de fevereiro de 2025
Resposta da That Gig
Hi Vanessa, thank you for the lovely 5-star review! We're delighted your That Gig order was easy to place, well packaged and arrived promptly - and that you'd order again. We'd love to make your next gig or album cover poster whenever you're ready!
In my honest opinion
In my honest opinion, the product was of poor quality. I have purchased a similar item with another company, and the overall quality and presentation was so much better, and at a far lower cost.
28 de janeiro de 2025
Resposta da That Gig
Hi Mike, thanks for your honest feedback, and I'm sorry the poster didn't meet your expectations. We take real pride in the quality of our prints and framing at That Gig, so I'd genuinely like to look into the item you received - if you can email a photo to hello@thatgig.co.uk we'll review it and put it right. We appreciate the chance to improve.
Worked out in the end!
First order made on the 14th Jan turned up on 20th Jan broken and faulty (blurry printing on mug & broken poster frame).
Replacement was agreed very promptly on 21 Jan but it took a few email prompts from me until That Gig despatched replacement items 4 days later on the 24th Jan.
“Next day delivery” (not necessarily the fault of That Gig) was very slow taking a further 7 days arriving on the 30th Jan so we missed the birthday date for the intended gift.
Total time from order to receipt of replacement was 17 days.
We’re happy with the final product but it involved a lot of unnecessary faff.
28 de janeiro de 2025
Resposta da That Gig
Hi Emma,
We’re really sorry for the issues with your order and the delays in getting your replacement to you. We completely understand how frustrating it must have been—especially since it was meant as a birthday gift.
While we’re glad you’re happy with the final product, we regret that it took longer than expected and involved extra effort on your part. That’s certainly not the experience we want for our customers. We truly appreciate your patience and your feedback, as it helps us improve.
If there’s anything else we can do to make it right, please don’t hesitate to reach out.
Best regards,
Chris
I ordered a print of a set list and…
I ordered a print of a set list and frame and the print arrived with the wrong day on it. The company were very good about sending out a replacement print but when I opened up the frame to replace I realised that the frame was damaged and was very bad quality, I contacted the company again but heard nothing back and have had to buy a separate frame as it was a gift for a friend. I don’t think I’d use this company again unfortunately.
4 de janeiro de 2025
Avaliação não solicitada
Resposta da That Gig
Thank you for your feedback, and we sincerely apologize for the issues you experienced.
We're sorry that your email was missed—this is certainly not the standard of service we aim to provide. We're grateful that you gave us the opportunity to send a replacement print, but we understand your frustration with the damaged frame. A member of our team will be reaching out to you tomorrow (1/02/25) directly to ensure this is corrected and to resolve the situation to your satisfaction.
We truly appreciate your custom and hope to have the chance to make things right.
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