So glad i took out private health care with The Exeter. I was recently diagnosed with cateracts in both eyes and have had them both operated on in a matter of 3 months. The only thing i found wa... Ver mais
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Veja o que dizem as avaliações
Extremely slow response when asking for authorisation 10+ days and only progressed when I chased. Now requested doctor to confirm basic facts by form so now more delays and forms to go back to clinica... Ver mais
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I have been with The Exeter for many years with an income protection scheme. I had to use it recently after having a hip replacement. Angela was really helpful as we're the rest of the staff I spoke t... Ver mais
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Your staff have made every step of my treatment so easy and worry free. From January through to March consultant seen operation done, just a follow up in May to come Thank you.
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Detalhes da empresa
Escrito pela empresa
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Informações de contato
Emperor Way, EX1 3FD, Exeter, Reino Unido
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4,1
Muito Bom
1 mil avaliações
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My last experience was a nightmare
My last experience was a nightmare. Highly unsatisfactory. Initially I had difficulties with the NHS and Exeter referred me to a helpline which was frankly useless and unapologetic over its failure to assist. My issue remains unresolved. I will have to pay to sort it out myself.
5 de agosto de 2025
Resposta da The Exeter
Hi Duncan, I’m really sorry to hear of your experience. Usually our claims team will refer you to the HealthWise service if you need to obtain a GP referral letter to start your claim. This can be a useful option if you are experiencing a long waiting time through the NHS GP. The HealthWise app is a free member benefit that is available to all our members, and it is serviced through a third party provider company called Square Health. I am sorry that they have not provided you with the level of service that we would expect and we would really appreciate the opportunity to try and resolve this issue for you. If you are happy to do so, please could you contact our Member Servicing Team with your policy information on 0300 123 3201. We are open Monday to Friday 8am to 6pm. Alternatively you can email us at member@the-exeter.com. If you would prefer to contact the Square Health team directly, their contact information is 0330 8221776. Their email address is customerservice@squarehealth.com. Many thanks Jessica, Member Servicing Specialist.
Caring ,understanding and very helpful.
11 de novembro de 2025
Resposta da The Exeter
Hi Alison, I am delighted that the service you have received from us has been caring, understanding and very helpful. Thank you very much for taking the time to leave a review. Many thanks Jessica, Member Servicing Specialist.
Resposta da The Exeter
Hi Tony, I am delighted that the service you have received from my colleagues was quick and trouble free. Thank you for taking the time to leave a review. Many thanks Jessica, Member Servicing Specialist.
I have always found the staff very…
I have always found the staff very professional and helpful.
30 de outubro de 2025
Resposta da The Exeter
Hi Anthony, I am delighted that you have found my colleagues have always provided you with a professional and helpful service. Thank you so much for taking the time to leave a review. Many thanks Jessica, Member Servicing Specialist.
A delightful advisor
A delightful advisor who gave me all the information that i needed .
She was extremely helpful in so many ways.
18 de novembro de 2025
Resposta da The Exeter
Hi Mary, thank you so much for taking the time to leave a review. I'm really pleased to hear that my colleague ensured you had all the information that you needed and provided you with an extremely helpful level of service. Many thanks Jessica, Member Servicing Specialist.
Friendly and professional staff on the help line
Friendly and professional staff on the help line’. When I rang to inquire about a treatment the company was open about what and would not be covered and guided me through the process.
13 de outubro de 2025
Resposta da The Exeter
Hi RC, I am delighted that my colleagues provided you with friendly and professional service and they ensured that you had clarity around what treatment could be provided under your policy. Thank you for taking the time to leave a review. Many thanks Jessica, Member Servicing Specialist.
Easy to speak with someone and obtain…
Easy to speak with someone and obtain the information required
7 de novembro de 2025
Resposta da The Exeter
Hi Alan, I am so pleased to hear that it was easy to speak with my colleagues and they were able to provide the information that you required. Thank you for taking the time to leave a review. Many thanks Jessica, Member Servicing Specialist.
Efficient helpful service
The staff always answered my phone calls promptly and were most helpful. The paperwork for paying for my operations was always processed efficiently.
10 de setembro de 2025
Resposta da The Exeter
Hi Anne, thank you for taking the time to leave a review. I am so pleased to hear that my colleagues have provided you with prompt and helpful service and that your claims were processed efficiently. Wishing you the best with your post-op recovery. Many thanks Jessica, Member Servicing Specialist.
I only took out private insurance in…
I only took out private insurance in May. My right knee suddenly gave way in June. I was dreading a tussle. It never happened. I was given a procedure code immediately. My knee replacement happened on the 6th of October. I'm slowly recovering. The Exeter stood up. Thank you.
6 de outubro de 2025
Resposta da The Exeter
Hi John, I am delighted that we were able to help you get the knee replacement that you needed. Wishing you all the best with the rest of your recovery. Many thanks Jessica, Member Servicing Specialist.
Helpful when considering my wife’s claim
Helpful when considering my wife’s claim
18 de novembro de 2025
Resposta da The Exeter
Hi Stuart, thank you for taking the time to leave a review. I am really glad to hear that my colleagues were helpful in regards to your wife's claim. Many thanks Jessica, Member Servicing Specialist.
Resposta da The Exeter
Hi Allan, I am so pleased to hear that my colleagues have provided you with helpful and accommodating service. Thank you for taking the time to leave a review. Many thanks Jessica, Member Servicing Specialist.
Once the claim had been accepted
Once the claim had been accepted, the whole system ran extremely smoothly. I would have preferred to have paid the policy excess in one go.. thus avoiding the need to small amounts of several accounts.
28 de outubro de 2025
Resposta da The Exeter
Hi Andrew, thank you for taking the time to leave a review and I have noted your comments regarding the excess payments and have fed this back to the relevant team. The excess is always laid against the first invoice of a claim. If the invoice is less than the excess, you may find that the excess is split over several invoices. I am delighted to hear that overall, your claims experience was extremely smooth. Many thanks Jessica, Member Servicing Specialist.
Being able to talk to someone easily is…
Being able to talk to someone easily is no 1 requirement.
30 de outubro de 2025
Resposta da The Exeter
Hi Nancy, thank you for your review. As a mutual society we are always aiming for the highest level of customer service and I'm so glad that you have found it easy to be able to talk to us. Many thanks Jessica, Member Servicing Specialist.
The worst Private Health Company
The sign up process severely lacking in clear and concise explanations. Opting out of outpatients and physiotherapy is huge and should not be just a glossed over side comment, but given focus on those mute points. To get permission to have an injection is ludicrous. Are they not aware that consultants calendars are so full that the only time to administer injections is during their consultation with the patient, so up front approval is a better and more convenient way forward.
17 de novembro de 2025
Resposta da The Exeter
Hi Stephen, I’m really sorry to hear of your experience. It would have been the responsibility of your financial adviser to have ensured that you were fully informed of the levels of cover available and to have provided you with the appropriate advice as to what would have been most suitable for your needs. Our claims process requires you to obtain an authorisation code initially to ensure that your appointment or treatment can be covered. The claims team will ask for a procedure code for any treatment to allow this to be billed correctly. If you have any further questions relating to this, please contact our claims team on 0300 123 3253. They are open Monday to Friday 8am to 8pm and Saturday 8am to 1pm. Alternatively, you can email them at pmi-claims@the-exeter.com .Many thanks Jessica, Member Servicing Specialist.
Very efficient and helpful hi
17 de outubro de 2025
Resposta da The Exeter
Hi Dr Mark Sher, I am so pleased that the service you received from my colleagues was helpful and efficient. Thank you for taking the time to leave a review. Many thanks Jessica, Member Servicing Specialist.
Excellent customer service.but
Excellent customer service.
But had to wait along time for my payment, where another policy I had with a different company paid me within 5 days.
15 de outubro de 2025
Resposta da The Exeter
Hi Lee, thank you for taking the time to leave a review, as a mutual society we value the opinion of all of our members. I am sorry that the payment did not reach you in a timely manner, however I am glad to hear that you did receive excellent customer service from my colleagues. Many thanks Jessica, Member Servicing Specialist.
I know I had made mistake
I know I had made mistake, so I phoned to get information on how to apply the insurance only to be told by an irritated male voice that the insurance didnt cover anything for us
11 de novembro de 2025
Resposta da The Exeter
Hi, I'm really sorry to hear of your experience. We would really appreciate the opportunity to investigate this for you further. If you are happy to do so, please could you contact us with your policy information. Our Member Servicing team are available Monday to Friday 8am to 6pm - 0300 123 3201 or alternatively you can email us at member@the-exeter.com. Many thanks Jessica, Member Servicing Specialist.
Simply the Best
The Exeter are the best company you can deal with. They answer the phone, talk to you nicely, listen to what you need and arrange for it to happen. Never a fuss, never a problem. I can't think of any other company, in any field at all, who are as great to deal with.
4 de novembro de 2025
Resposta da The Exeter
Hi Andrew, this is a lovely review and I really appreciate that you took the time to share this feedback with us. I'm delighted that my colleagues have provided you with this high level of service, as a mutual society we are always aiming to achieve this for our members. Many thanks Jessica, Member Servicing Specialist.
Brilliant I have unfortunately had to…
Brilliant I have unfortunately had to make a claim and found it easy to make and the staff have all been very easy and understanding
6 de outubro de 2025
Resposta da The Exeter
Hi Mr T Cator-durrant, thank you for taking the time to leave a review, I am so pleased that the experience you had with our claims team was positive, wishing you all the best for the future. Many thanks Jessica, Member Servicing Specialist.
First Class Private Insurance
Politeness of the telephone staff.
No problems with claims.
Various occasions over the years, no particular date
18 de novembro de 2025
Resposta da The Exeter
Hi Mr Sampson, thank you for your lovely review. I am very glad to hear that my colleagues have provided you with polite service and your overall experience with our claims has been good. Many thanks Jessica, Member Servicing Specialist.
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