So glad i took out private health care with The Exeter. I was recently diagnosed with cateracts in both eyes and have had them both operated on in a matter of 3 months. The only thing i found wa... Ver mais
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Veja o que dizem as avaliações
Extremely slow response when asking for authorisation 10+ days and only progressed when I chased. Now requested doctor to confirm basic facts by form so now more delays and forms to go back to clinica... Ver mais
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I have been with The Exeter for many years with an income protection scheme. I had to use it recently after having a hip replacement. Angela was really helpful as we're the rest of the staff I spoke t... Ver mais
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Your staff have made every step of my treatment so easy and worry free. From January through to March consultant seen operation done, just a follow up in May to come Thank you.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Informações de contato
Emperor Way, EX1 3FD, Exeter, Reino Unido
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4,1
Muito Bom
1 mil avaliações
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very helpful and assuring staff
Very helpful and assuring staff, made my hospital visit not so strssful.
4 de novembro de 2025
Resposta da The Exeter
Good afternoon, Julie,
Thank you for taking the time to leave us a review. I am very pleased that you found our staff helpful and reassuring and that we were able to make a potentially stressful situation slightly easier for you.
Kind regards, Ruby - Member Servicing Specialist.
Everything worked out OK
Everything worked out OK, within the timescales required.
17 de maio de 2025
Resposta da The Exeter
Good afternoon, Anthony,
Thank you for submitting a review. I am pleased to hear your claim was managed promptly and everything has worked out well.
Kind regards, Ruby - Member Servicing Specialist.
Good communication
Good communication with appointed nurse during my cancer operations and subsequent treatments.
10 de dezembro de 2025
Resposta da The Exeter
Good afternoon, Andrew,
Thank you for taking a moment to leave us a review. I am delighted to hear that you experienced good communication from your appointed nurse whilst you were making a claim and subsequently afterwards.
Kind regards, Ruby - Member Servicing Specialist.
Always excellent service and clear
Always excellent service and clear, prompt communication
12 de novembro de 2025
Resposta da The Exeter
Good afternoon,
Thank you for leaving us some feedback. I am glad to hear that you have always experienced clear, prompt communication and an excellent service.
Kind regards, Ruby - Member Servicing Specialist.
Great service
Good communication throughout the process from Dr referral to physio.
14 de julho de 2025
Resposta da The Exeter
Good afternoon, Spencer,
Thank you for taking the time to leave us a review. I am very happy to hear you are pleased with the communication of our claims team while arranging your physio.
Kind regards, Ruby - Member Servicing Specialist.
I always have good service and kind
9 de outubro de 2025
Resposta da The Exeter
Good afternoon, Victoria,
Thank you for leaving us a review. I am delighted that you have found our team to be kind and understanding and are happy with your policy.
Kind regards, Ruby - Member Servicing Specialist.
Resposta da The Exeter
Good afternoon, Mrs Dickerson,
Thank you for submitting your feedback. I am very happy to hear that you have felt supported by our team at The Exeter and our efficient service. Please don’t hesitate to reach out if we can help with anything else.
Kind regards, Ruby - Member Servicing Specialist.
Excellent service
Excellent service ! No hassle to make a claim , bill paid promptly and patient kept fully informed
19 de dezembro de 2025
Resposta da The Exeter
Good afternoon, Grant,
Thank you for taking the time to submit a review. I am very pleased top hear that you feel we offer an excellent, hassle free and efficient service.
Kind regards, Ruby - Member Servicing Specialist.
Excellent service
18 de novembro de 2025
Resposta da The Exeter
Good afternoon, Grant,
Thank you for leaving us a review. I am very happy to hear that you feel we provide an excellent service.
Kind regards, Ruby - Member Servicing Specialist.
I was diagnosed with Prostate Cancer…
I was diagnosed with Prostate Cancer and The Exeter were there all the way with a dedicated cancer nurse who handled all claims and easily. I had robotic operation to remove the Prostate and again all handled with care.
I have been cancer free for a year now!
19 de dezembro de 2025
Resposta da The Exeter
Good afternoon, Andrew,
Thank you for taking a moment to leave us a review and a huge congratulations on being cancer free for 1 year! I am thrilled that your claim was handled properly and efficiently by our team and your dedicated nurse.
Kind regards, Ruby - Member Servicing Specialist.
Prompt and helpful service
12 de agosto de 2025
Resposta da The Exeter
Good afternoon, Philip,
Thank you for taking the time to submit a review. I am glad to hear that you are happy with our services and the quick and helpful staff at The Exeter.
Kind regards, Ruby - Member Servicing Specialist.
It's great value
It's great value, I can talk to your customer facing team without going through endless menu options and my query is answered professionally.
19 de dezembro de 2025
Resposta da The Exeter
Good afternoon, Henry,
Thank you leaving us a review. We value all feedback and I am very pleased that you are happy with the easy-to-use phone system menus, and the value of our services.
Kind regards, Ruby - Member Servicing Specialist.
With me through thick and thin
The Exeter have been there through every stage of my cancer journey, with high quality referrals to consultants and other services, my own personal Exeter senior nurse case manager, support with everything I need, plus speedy and uncomplicated processing of claims. I couldn't wish for better service.
19 de dezembro de 2025
Resposta da The Exeter
Good afternoon, Ms Owens,
Thank you for taking the time to leave us a review. I am thrilled to hear that your claim was managed so well during a challenging time and that you are happy with the service we offer.
Kind regards, Ruby - Member Servicing Specialist.
Excellent service from a person, not an internet page
Whenever I contact the company by telephone I am always impressed by how polite, friendly, helpful and knowledgeable the response is. Also empathetic with my circumstances which is commendable from a company in this day and age.
3 de dezembro de 2025
Resposta da The Exeter
Good afternoon, Donald,
Thank you for taking a moment to leave us some feedback. I am very happy to hear that you have found our telephone staff friendly, polite, empathetic and knowledgeable whenever you have had need to contact us.
Kind regards, Ruby - Member Servicing Specialist.
Now the healing begins...
From reception to 'ejection' the treatment I received was excellent. Courtesy and efficiency in equal measure...but paradoxically I don't wish to repeat the experience!
11 de dezembro de 2025
Resposta da The Exeter
Good afternoon, David,
Thank you for taking the time to submit a review. I am delighted to hear your claim was dealt with promptly and courteously, though completely understand why you do not want to repeat the process again soon!
Kind regards, Ruby - Member Servicing Specialist.
Sympathetic & purposeful telephone…
Sympathetic & purposeful telephone update !
19 de dezembro de 2025
Resposta da The Exeter
Good afternoon, Reg,
Thank you for leaving us some feedback. I am glad to hear you have found our telephone team to be sympathetic and concise when updating you on your policy.
Kind regards, Ruby - Member Servicing Specialist.
Easy to deal with
Easy to deal with. Settle hospital bills promptly with no hassle.
Definitely recommend.
22 de outubro de 2025
Resposta da The Exeter
Good afternoon, Mrs Williams,
Thank you for taking the time to leave us a review. I am pleased to hear that you found the process of making a claim on your policy easy and hassle free, and would recommend us to others.
Kind regards, Ruby - Member Servicing Specialist.
Helpful andkind
The medical claims advisors are always polite, listen and they have helped me
19 de dezembro de 2025
Resposta da The Exeter
Good afternoon, Lalita,
Thank you for leaving us a review. I am very happy to hear that our claims team have been supportive, polite and helpful when you have contacted them.
Kind regards, Ruby - Member Servicing Specialist.
Resposta da The Exeter
Good morning, Brian,
Thank you for leaving us a review.
Unfortunately, our policies usually do increase in price each year due to factors such as inflation, changes in age and claims made on a policy during the previous year. If you would like, we would be happy to provide more information about your policy and its renewal. You can reach us by phone at 0300 123 3201 (Mon–Fri: 8am–6pm, Christmas Eve: 8am–1pm, closed Christmas Day and Boxing Day) or by email at member@the-exeter.com.
Kind regards, Ruby - Member Servicing Specialist.
Impeccable service at a worrying time for me
The speed and efficiency my claim was dealt with was exceptional at a time of serious concern for me. Your cancer nurse who supported me through the claims process and checked that I was receiving the medical support I needed was a great support throughout my treatment
1 de setembro de 2025
Resposta da The Exeter
Good afternoon, Kevin,
Thank you for taking a moment to leave us a review. I am thrilled to hear that our claims team and the nurses you dealt with provided the support you needed quickly and efficiently when it was needed most.
Kind regards, Ruby - Member Servicing Specialist.
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