Just no point, I was lead to believe that they’d sit, listen and just let me get everything off my chest (which is all i need), told them i had suicidal thoughts in my first initial message and then 1... Ver mais
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Veja o que dizem as avaliações
Robotic, careless volunteers who, the moment they find out you're not actively attempting to off yourself, will send you a copy/paste to end the conversation. Just like that. My response, when asked i... Ver mais
Leaving my original review in its entirety below, I called the help line again, same wait time, somewhat limited time to talk but it helped. The person answering was more caring and present.... Ver mais
Webchat contact made, told them I was experiencing thoughts of ending my own life. They didn’t listen and just sent generic chatbot responses before complaining that they ‘needed to end the chat as I... Ver mais
Detalhes da empresa
Escrito pela empresa
*Unfortunately, we can't reply to reviews on Trustpilot.* We’re Campaign Against Living Miserably (CALM), and we’re a suicide prevention charity. We’ve got loads of tools and resources to help people find the support they need, including a life-saving helpline for people who can’t see a way forward, have lost someone to suicide, or are worried about their friends or loved ones.
Informações de contato
Reino Unido
- www.thecalmzone.net
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
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As pessoas também visitaram
poor service
poor service, seem more interested in how many "famous" people they have supporting their site than they do about actually helping anyone
The helpline is potentially not safe
Leaving my original review in its entirety below, I called the help line again, same wait time, somewhat limited time to talk but it helped. The person answering was more caring and present.
At a time of crisis find another place for help, I am as I write this struggling with some serious issues. After a 20 minute wait to speak to some one who just did not seem willing to help.
I was in a situation where I wasn't able to be absolutely specific about the issues I was actually struggling with, but the person I called seemed insistent that I talk about it. Apart from the fact that I thought the details were not pertinent to my depression, it was also largely innapropriate to go there on a call.
The worst thing is I could actually sense the lack of concern or empathy before she dropped the call. Raising a complaint does require that I supply an email address, which might have been ok but there was a warning on the feedback page that for helpline and webchat complaints my details will need to be shared to a 3rd party - I think that says it all, someone is probably treating this as a business, hence this review.
Please heed my words or if you have come here after seeking help there, remember there are other people or services that do actually care. Calm zone - shame on you.
Terrible service
Terrible service. Seems like they don't want to talk to you when you're in a time of crisis. Purposefully disconnected because they didn't want to talk. Left feeling much worse than when I started off. Needs closing down before someone kills themselves.
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