The Great Frog London Avaliações 

Just got my repairs and adjustments back from the Great Frog Ganton Street.
Fantastic job, snake bracelet looked brand new and leather woven bracelet the same.
A great experience and very good value for money.

Not sure why the reviews for this company are so low. I have purchased rings and accessories from both the online and physical stores and everything has been exceptionally high quality. The staff in both locations are always friendly and helpful. There is a reason this company is so well known. See for yourself and look at their social media for positive experiences rather than listening to the 1 or 2 negative ones on here

I waited for 8 weeks only to receive an utter piece of crap.

I ordered the Square Gem Ring in size I 1/2. When it was finally here, the sizing was wrong so I could not wear the ring properly.

While it was already disappointing enough, as I saw the ring closely, I immediately realised it was not the end of the problems–the quality of the ring itself was shocking. Compared to my husband’s Open Skull Band (purchased back in 2020) which has essentially the same design, my Square Gem Ring barely had any definition to the teeth or nose on the skulls and the hallmark was practically non-existent. They even left unfinished rough patches inside and outside the shank so the solder line was super visible.

Their excuse to this was a ‘human error’ caused in different stages of quality control which are carried by their trusted employees. I am sorry but do you not see this is making yourselves look even worse? You have basically confirmed the ring was seen by multiple employees and none of them noticed or questioned any of the issues above. I would not call this the ‘first-class’ craftsmanship or customer service that you boast.

To my emails all they offered was a full refund or replacement which I should be entitled to anyway when receiving garbage like this. They were very slow to respond to all of my emails, unprofessional in their communication and also slow to process the refund.

Thank you for ruining a special birthday gift TGF. I have unfollowed all of the social media accounts of yours and I am not returning ever again.

Seriously unimpressed - they take ages to respond to emails then when they do I find the quotes they give you are vastly overpriced to what their website advertises! Come across as a bunch of chancer hobby jewellers who charge what they can get away with. This has happened on two occasions over a year apart and concerning two different items. Either sort your website out with the actual prices you charge or take the prices off the website altogether!

I have ordered several items both online and over the phone over the last couple of years. The staff have always been very helpful with queries regarding sizing and clearly have an extensive knowledge of their products. The items are absolutely beautifully made and are well worth the wait. I will certainly be buying more from them when my bank account allows!

Ordered online - delivery was much quicker than estimates. Good quality and great communication. I had to return an item as I had chosen the wrong size and the whole process was simple and painless. Definitely recommend.