The Hearing Co. Avaliações 

This company is a refreshing change. Their Customer Service is second to none. They respond to messages immediately. a small problem that I had was taken care of without question, without an issue. they adhere to their promise to correct any problem without an issue like some companies. When you send a message they respond immediately . I highly recommend them and will continue to purchase their products.

Product doesn't work and there is no support they don't respond to inquiries and seem not to care AT ALL about the customer.

I just got mine this morning. Read the user manual from cover to cover. Charged everything up like it said. Downloaded the app for Bluetooth and these won't even turn on like they're supposed to out of the charger. So my app can't find them to install. I can't hear anything not even a squeel. Nothing! I have notified the CS for the company and I have heard nothing back!

I received my Devices a couple of weeks ago and unfortunately, both Aids were not functioning properly. After implementing all checks and tests recommended by your Customer Service staff, it was determined that the Devices needed to be returned and replaced. The returned Devices have been received by your Company and I am awaiting notification on when my replacement Devices will be shipped to me. Your Customer Service staff have been great to work with and very responsive. Glad that I purchased the lifetime warranty as things like this can happen. Hope this will be the only time that a problem is encountered as I need to have them working for me. Thanks!

THE ORDER GOT HERE PRETTY QUICK AFTER 3 DAYS OF ME TRYING I REALIZED THEY WERE NOT FOR ME, THEN THE PROBLEM BEGAN--UNABLT TO GET THEY TO RESPOND YO ME E MAILL CONTACTING THERIR CUSTOMER SUPPORT. THIS IS ANOYING, THEY HAVE MY MONEY AND I WANT IT I WANT TO RETURN THE HEARING AIDES BUT CONAY WITHOUT THIS SPECIAL RETURN. SO NOW WHAT

Our experience with The Hearing Co. was highly unsatisfactory. The sound quality was poor, marred by constant scratchy background noise. Customer service claimed this was due to "Bluetooth interference," but their phone instructions failed to resolve it. The app interface was also frustrating and difficult to use. Compared to other hearing aids we tested, the overall quality simply isn't there.The return process is where things got worse. They require customers to provide microscopic serial numbers from inside the charging case lid to "track manufacturing issues." Investigating product flaws should be the company's job, not the customer's burden. Furthermore, despite their guarantees, they would only offer a "partial refund." They completely ignored our multiple messages asking how much a partial refund would be and why a full refund was denied. Fearing we would lose both the money and the device, we chose not to mail them back. We do not recommend this product. Sound quality, app functionality, and customer service fall far short of the competition.

Real hearing aids require professional test of the patient and setting the correct audio levels to the patient.
I have real hearing aids NOT ear mounted audio amplifiers that amplify everything it hears in exact form just at a higher output.
I too returned my hearing co. Scam aids and went through hoops to get only a partial refund. They will steal your money in the name of a partial refund.
The man who advertises this product should be ashamed of himself knowing quite well if any returns come in they would keep the true cost of the item as the restocking fee leaving no financial burden on the company for returned units.
Brilliant you say? No, it’s down right criminal!
He needs to be behind bars! Shame, shame, shame.

I bought hearing aids for my dad from this company, and he tried them out for a few days and he determined that he was not happy with them. I emailed customer support to initiate a refund and it was honestly the most difficult return process I have ever had to deal with, I can’t imagine how my elderly father would have been able to complete this by himself. They asked for multiple pictures and lots of back and forth with email and phone calls. Finally I spoke with Marty and he was not very friendly. And in the end, they only refunded a partial amount for the purchase. Please do not waste your money, energy, or time on this company. Not worth it!

Very loud hiss in the hearing aids. Tried different domes and sizing did not fix it. Asked to return within the 60 days money back and was told I would get a reduced amount for return. Even though the units are broke from the company. Do not trust this company.

I purchased a pair of hearing aids from this company, and after trying them on and doing their hearing test, it told me these hearing aids were not for me. They did not cover my range of hearing needs. When I called to return them, I was told I should’ve known they wouldn’t work for me or I should’ve sent them a copy of a hearing test. There are no reasons allowed where you are not charged to return fee. The Better, the hearing aid you buy the more the return charges.. There are too many good companies out there that offer 100% refund if they don’t work for you.

After much research and hours on the phone, I admit that I have been scammed. This “Company” is not real. I couldn’t find a real address for returns or a contact phone number. DO NOT BUY ANYTHING FROM THIS COMPANY. $300 Wasted on an inadequate useless product.

In ear product does nothing but squeal and if it stops any sound is tinny and bad. Could not return item because they no longer even offer the 14 day window. That is my fault for not seeing the new rules. Tried all the suggested solutions with the domes,etc and still a bad product. They will just become e-waste.

My hearing is so bad that I can hardly hear anything with these hearing aids. I bought a pair of $99 Audien hearing aids that are better. I assumed I could return them for a refund but I can't - I wasted $250. If anyone would like to buy them for $100 just contact me!

I am Robert M. McAdams.I liked the abilty to adjust the hearing aids through my phone but I never could get the background noise adjusted satisfactoryly in resturants and areas that have a lot of background noise. Also,I have had the hearing aids for several months but the right hear one is not funcational as well as the left one. I tried cleaning and changing the ear domes on them both but still did not get the right one to funcion properly.

I had these replaced twice and they were good while they lasted but both times stopped working, I disputed the charge because they won't give you a refund, so I'm out the money and I have a product that's horrible, save your money

They work very well but I find it very difficult to insert a new dome.Keep looking at the video but I just can't make it happen.

THREE ATTEMPTS were made, 2 with the small ear buds and the last 1 with the over the ear style. When received, I thought it was a mistake, so small in size that I thought this was meant for a 5 year old child. To fit the hearing ear speaker into my ear canal, the hearing aid would flop off my ear. I sent a photo of my ear with the hearing aid over my ear showing how ridiculously small this hearing aid is. I received condescending advise from Marty on to how install. NO offer of a solution and not receptive to refunding the $106 up-charge for this aid and my request to return the hearing aid. Overall $400 out the window. DO NOT BUY THIS HEARING AID IS MY ADVISE. PATHETIC

I didn’t realize I was becoming hard of hearing. I thought people mumbled and my tv sound was going bad. I bought these hearing aids a year ago and tried them, I hated them and didn’t give them the time and patience it takes to get fitted and comfortable with them. My hearing got so bad that my friends and coworkers started getting annoyed with me, so I broke out the hearing aids and tried again. The instructions that came with them were so precise and detailed how important it is to follow them, and when you do give it the time and patience you need to be able to wear them, it is so worth it! Take the instructions seriously! And you will be able to hear again! I couldn’t even hear my alarm clock in the morning or watch tv to fall asleep without the volume being all the way up to 100 (sorry neighbors). Now the volume is down to 25-30. I can even sleep in them! Which helps with hearing my alarm clock. I usually use just one ear piece in my dominant ear. I use the second ear bud when I need to switch because the battery went low or dead. And the batter charge does last a very long time! My ear can’t hardly feel the bud in it, it’s like it became a natural part of me. I am grateful for these hearing aids now. I’m still working with the volume in certain areas like at my job or outside and driving. These hearing aids pick up every sound. Too much sometimes. Still learning and still grateful. I couldn’t afford $3000 or more, so the price of these hearing aids are more than worth it and affordable. Great job to “The Hearing Co.!”

This “company” is a total scam.DO NOT DO BUSINESS WITH THESE CREEPS!!!!
Total ripoff. Bet they are based either in sand or a small boat in China.

I have been scammed out of 400$. This IS not over and the problem has been escalated legally. This is not at ALL a one size fits all product. NO refund 💯in sales items is not acceptable. I will not lose my money. BTW they do not ship from Canada. CHINA. You can return hearing aids at AMAZON