This company is a refreshing change. Their Customer Service is second to none. They respond to messages immediately. a small problem that I had was taken care of without question, without an issue.... Ver mais
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Veja o que dizem as avaliações
THE ORDER GOT HERE PRETTY QUICK AFTER 3 DAYS OF ME TRYING I REALIZED THEY WERE NOT FOR ME, THEN THE PROBLEM BEGAN--UNABLT TO GET THEY TO RESPOND YO ME E MAILL CONTACTING THERIR CUSTOMER SUPPORT. TH... Ver mais
I received my Devices a couple of weeks ago and unfortunately, both Aids were not functioning properly. After implementing all checks and tests recommended by your Customer Service staff, it was deter... Ver mais
Real hearing aids require professional test of the patient and setting the correct audio levels to the patient. I have real hearing aids NOT ear mounted audio amplifiers that amplify everything... Ver mais
Detalhes da empresa
Informações de contato
2,5
Ruim
92 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 57% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As good or better than 10 times the price!
After trying out prescription hearing aids for the first time, I was told they cost €2500 if I was going to keep them. I don't have that to spare, and they didn't seem worth the amount of difference they made to my experience.
I came across these Digital BTE Battery ClarityPros which seemed likely to be a good comparison product and worth trying with a 14 day trial period.... They far outweighed expectations. The sound is easily as good as the prescription ones, and slightly more natural sounding (not at all harsh). Plus there are the 4 different modes for different environments which makes them more versatile.
Despite reading dozens of reviews saying how good they were, I was skeptical before buying - but now, I'm another convert! I'm so glad I took the risk. They're really worth it.
In addition, I have been really impressed with the customer support... emails responded to very quickly and going out of their way to find a solution.
8 de abril de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Mick,
Thanks so much for the thoughtful review! I'm really glad to hear the ClarityPros exceeded your expectations — especially after trying much more expensive prescription options. It's great to know you're finding the sound natural, the modes helpful, and the support team responsive.
Hearing your experience means a lot — especially from someone who was initially skeptical. I’m so glad you gave us a shot!
If there’s ever anything you need, don’t hesitate to reach out. I’m always happy to help.
Sincerely,
Joshua Powell
Founder of The Hearing Co.
The first pair i had developed a fault
The first pair i had developed a fault, i contacted the ‘HEARING COMPANY’ and straight away they sent a newpair(which are working superbly) with no quibble. A great company to do business with
28 de março de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Stephen,
Thank you for your kind words! I’m really glad we were able to sort things out quickly and get you a replacement that’s working well. We always want to make things right for our customers.
If you ever need anything else, I’m just a message away.
Warm regards,
Joshua Powell
Founder, The Hearing Co.
The Hearing Co.
I have had expensive hearing aids in the past but couldn't get on with them, or their extraordinary cost.
I saw an ad for The Hearing Co. and thought it might be worth a try.
Well, the response and delivery was first class.
The goods themselves are great value in a small charging case. No battery fiddling.
They work perfectly and I had a couple of questions which were answered same day.
This is a top company selling best value goods.
4 de abril de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Paul,
Thank you so much for your kind words! I’m thrilled to hear our hearing aids have been a better fit for you—both in performance and price.
If there's ever anything you need, don’t hesitate to reach out. I’m always happy to help.
Warm regards,
Joshua Powell
Founder of The Hearing Co.
Work as well as hearing aids costing double the price
Really helpful customer service,nothing is too much trouble for them.Not being able to afford the price of most hearing aids and being told there was a 2 year wait for an NHS APPOINTMENT I decided to try theseas they offer a mini size aid & I have very narrow ear canals.It was a two week wait for them to arrive but they were worth the wait.A good selection of different size domes & an easy to understand booklet shows how to fit the domes & get the correct fitting to avoid whistling.The aids work really well & charge overnight so much easier than having to change batteries. Would definitely recommend.
10 de janeiro de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Maureen,
Thank you so much for your kind and detailed review! We're thrilled to hear that your new hearing aids are working well for you—especially after such a long wait with the NHS. It means a lot to know that we were able to provide an affordable solution that fits your needs, especially with narrow ear canals.
We’re also so glad you found the mini size comfortable and the instructions easy to follow. That’s exactly what we hope for: a stress-free experience that makes a real difference in everyday life.
If you ever need anything or have questions down the line, we’re always here to help. Thanks again for your trust and recommendation! 💙
Warm wishes,
Joshua Powell
Founder of The Hearing Co.
These hearing aids are brilliant
These hearing aids are brilliant! It's so good, as a passionate lifelong amateur musician, to hear music perfectly again. When I had a problem, the Hearing Company immediately replaced my hearing aids. These are people who want to serve people and not just interested in making money. Do I recommend them? !00%. Cris martindale
24 de março de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Caffi!
Thank you so much for your kind words! It’s wonderful to hear that you’re enjoying your hearing aids, especially as a musician—it must feel amazing to fully experience music again. 🎶
We truly appreciate your support and are always here to help whenever you need us. If you ever have any questions or need help in the future, don’t hesitate to reach out.
Wishing you many more moments of beautiful music!
Best,
Joshua Powell
Founder, The Hearing Co.
Problem in contact with wish to return unopened aids as unsuitable
I wrote to you on Feb 18th and got no reply I explained that I had sought in vain for an addres to return them to you and requested information as to how to send them back.; My subsequent illness meant I was unable immediately to follow up. Please reply to my email of today
24 de março de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Claire,
I’m really sorry to hear about your experience and any frustration caused. I checked our records and saw that we responded to your initial email on February 18, the same day you reached out. I completely understand how frustrating it can be if an email doesn’t come through as expected.
Regarding your return request, I truly wish I could help, but since your order was delivered on January 26, the 14-day money-back guarantee ended on February 9. Because of this, I’m unable to process a refund. However, I still want to find the best possible solution for you.
If your current hearing aids aren’t the right fit, I’d be happy to explore alternative options, whether that’s a one-time free replacement under warranty or helping you find a model that better suits your needs. If you’re open to it, I’d love to help you in any way I can.
Please feel free to reach out—I’m more than happy to help!
Best,
Joshua Powell
Founder, The Hearing Co.
This company is away up their with…worth your time
This company is away up their with their hearing aids,they are on a class off their own,if you need a hearing test contact,The Clarity Pro hearing Co,
19 de março de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Jim,
Thank you for your kind words! We're thrilled to hear that you're loving your hearing aids and that they stand out for you. We strive to provide top-quality sound and service, and it means a lot to have your support. If you ever need anything, we're always here to help!
Wishing you the best,
Joshua Powell
Founder, The Hearing Co.
Great communication and followup
This company will bend over backwards to assist their customers. I bought a set of hearing aids and unfortunately after the first week of good experience they gave up the ghost and wouldn't take a charge. I was really enjoying hearing clearly again and then nothing. So I told them and they straight away put things to right and offered me complete replacement of their product. The replacements came within a week and the problem has been resolved. Now I can hear a pin drop, hear the radio/television clearly and all my instructions from my wife. It's also nice to walk outside and hear the birds. Brilliant response from The Hearing Co. These hearing aids are just technologically brilliant. I'm so glad I found them.
17 de fevereiro de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Victor,
Wow—thank you so much for your thoughtful feedback! We’re truly grateful for customers like you, and it means the world to hear how much our hearing aids have improved your daily life. From the quietest sounds to the most important conversations (especially those instructions from your wife! 😉), we’re thrilled to know you're hearing clearly again.
We’re always here if you ever need anything. Once again, thank you so much and I hope you have a great rest of your day!
Best regards,
Joshua Powell
Founder, The Hearing Co.
I have found that the hearings that I…
I have found that the hearings that I purchased were not very expensive and work just as well as some which cost me £1800.
19 de março de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Mr. Dennis,
Thank you for your kind words! We’re so glad to hear that our hearing aids are providing you with the same quality and performance as much more expensive ones. That’s exactly why we do what we do—making better hearing accessible to everyone without the hefty price tag.
If you ever need anything, we’re always here to help!
Best regards,
Joshua Powell
Founder, The Hearing Co.
Thanks to the Hearing.
Thanks to the Hearing.co I can now hear my Grandchildren telling me their news. I didn't know how deaf I was until I used the hearing aids. They even sent me a set of new buds free of charge when I asked if I could buy some to take on my month long holiday, just in case of loss or damage.
I'm ready for anything now, so thank you again to the Hearing.co.
10 de novembro de 2024
Avaliação não solicitada
Resposta da The Hearing Co.
Hi J. Tyler,
Thank you so much for sharing your experience! It truly means the world to us to hear that our hearing aids have made such a difference in your life—especially allowing you to enjoy those special moments with your grandchildren.
We're always happy to help, and we’re so glad the extra ear buds gave you peace of mind for your holiday. Wishing you wonderful travels and many more joyful conversations ahead!
If you ever need anything, we're here for you.
Best,
Joshua Powell
Founder, The Hearing Co.
If you have tried the rest,try the best. A real great product
I find that these hearing aids are great product and very easy to use,they stay in the ear better than my over the ear ones. Also easy to recharge in the sleek holder that holds and used to charge them up. Very worth giving them a try, I am very glad I did,well worth it.
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Ivan,
Thank you for your wonderful feedback! We're so glad to hear that you're enjoying your hearing aids and finding them comfortable and easy to use.
We truly appreciate you giving them a try and sharing your experience. If you ever need any help, please don't hesitate to reach out. Thank you!
Best regards,
Joshua Powell
Founder of The Hearing Co.
The clarity of the sound the easiness…
The clarity of the sound the easiness of use and receiving everything you need really brilliant
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Mr. Melvin,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the clarity, ease of use, and the complete package we provide. Your feedback truly means a lot to us!
If you ever need any help or have any questions, don’t hesitate to reach out.
Sincerely,
Joshua Powell
Founder of The Hearing Co.
Faulty hearing aide replaced immediately without question
I am pleased with my device from The Hearing Co. My first device developed a recharging fault shortly after use. The company quickly responded to my complaint and sent details of ways to check the device. When this didn't work they immediately a complete new set. All has been well since.
24 de fevereiro de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Thank you, Michael!
We're happy to hear you're pleased with your device and that our team could quickly resolve the issue for you. Your satisfaction means everything to us! If you ever need any further assistance, we're always here to help. 😊👏
Sincerely,
Joshua Powell
Founder of The Hearing Co.
Very helpful advice and service…
Very helpful advice and service throughout. Replacement alternatives supplied speedily following originals proving unsuitable. These found to be excellent. Recommend this firm highly.
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Thank you, Tim! 😊 We're so glad we could help you find the right fit and that you're happy with the replacements. Your recommendation means a lot to us! If you ever need anything, we're always here to help. 💙
Best regards,
Joshua Powell
Founder of The Hearing Co.
I'm very happy with the hearing aids…
I'm very happy with the hearing aids and when I needed some advice with open domes and how to attach them, there was a useful and clear little video to help. Good price, good product and excellent service!
6 de março de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Barbara,
Thank you so much for your wonderful feedback. I'm truly delighted to hear that you're very happy with your hearing devices and that our video on open domes was clear and helpful when you needed advice.
It means a great deal to me and our team to know that our products are making a positive difference in your life. Your kind words truly warm my heart and inspire us to continue doing our best every day.
Thank you again for your trust and support.
Warm regards,
Joshua Powell
Founder, The Hearing Co.
Complete satisfaction with this…
Complete satisfaction with this company. I was particularly pleased with the after sales service when I had a problem. My faulty product was replaced promptly without any problem.
10 de fevereiro de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi! Thank you so much for your kind review! I’m thrilled to hear you’re completely satisfied with our service. It’s wonderful to know that our after-sales team was able to promptly resolve your issue and replace your faulty product without any hassle. Your feedback means a lot to me and our entire team—it’s what drives us to keep doing what we love.
Thank you for trusting us with your hearing needs. We look forward to continuing to serve you in the future!
Warm regards,
Joshua Powell
Founder, The Hearing Co.
First of all I have to say that this…
First of all I have to say that this family run business can teach a lot of companies how to treat their customers. I recently bought a new pair of hearing aids. For my wife as I was having to repeat everything that I said to her!!!!! The aids arrived and at the start they were fantastic. Unfortunately one of them stopped working!!! I contacted the customer service department and they told me don’t worry about it as they would send a replacement set. Well done to them and as I said that I would send this pair back to them. Don’t worry just keep them…. True to their word a new pair arrived and they are brilliant. This family run business. I feel that I had to let people know that the customer service is second to none. Congratulations on your success and keep up the good work that you do for all of your customers. William imlah.
4 de março de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Bill,
Thank you so much for sharing your experience. I'm thrilled to hear that our hearing devices have made a positive difference for your wife and that our customer service could step in when you needed us. We take great pride in treating our customers with care and respect, and your kind words truly mean a lot.
It’s our mission to ensure every customer gets the support they deserve, and I'm delighted that we could send you a replacement that met your expectations. Your feedback inspires us to keep doing what we do best.
Thank you again for your support, and please know that we're always here for you.
Warm regards,
Joshua Powell
Founder, The Hearing Co.
Complete charlatans
Complete charlatans. They don’t give refunds. Please don’t use this company they have been giving my elderly father the runaround for two months. If I could give no stars I would. Despicable and dishonest.
10 de fevereiro de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Jan!
I'm sorry to hear about your father's experience and appreciate you sharing your concerns. I want to clarify that for our UK store we offer a clear 14-day money-back guarantee, which is prominently outlined on our website. If the guarantee period has passed, we unfortunately cannot process a refund, as this policy is in full compliance with consumer law. We always strive to support our customers by offering troubleshooting assistance and free replacements whenever possible.
Our goal is to ensure every customer receives the care they deserve, and we regret if your father felt otherwise. If you’d like to discuss the situation further, please reach out to us directly at help@thehearing.co.
Thank you for your feedback, and we remain committed to providing honest and transparent service.
Best regards,
Joshua Powell
Founder, The Hearing Co.
Wonderful company to deal with
Wonderful company to deal with. They helped me find the right hearing aid and nothing was too much trouble.
Product very good. Price is wonderful.
Overall very good company to deal with .
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Thank you so much, Christine! 😊
We're thrilled to hear that you had a great experience with us and that you’re happy with your hearing aids.
Your kind words mean a lot to us! If you ever need anything, we’re always here to help. 💙
Sincerely,
Joshua Powell
Founder of The Hearing Co.
Really effective aids
They amplify beautifully, are easy to adjust, almost invisible and great value. The service was prompt and delivery fine. Would highly recommend.
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Ms. Saunders,
Reading your review truly brightened my day! Thank you so much for sharing your experience with us. I'm delighted to hear that you're happy with both our product and our service. Your kind words mean a lot, and it's wonderful to know we could make a positive impact for you.
Thank you again for your support!
Sincerely,
Joshua Powell
Founder, The Hearing Co.
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