This company is a refreshing change. Their Customer Service is second to none. They respond to messages immediately. a small problem that I had was taken care of without question, without an issue.... Ver mais
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Veja o que dizem as avaliações
THE ORDER GOT HERE PRETTY QUICK AFTER 3 DAYS OF ME TRYING I REALIZED THEY WERE NOT FOR ME, THEN THE PROBLEM BEGAN--UNABLT TO GET THEY TO RESPOND YO ME E MAILL CONTACTING THERIR CUSTOMER SUPPORT. TH... Ver mais
I received my Devices a couple of weeks ago and unfortunately, both Aids were not functioning properly. After implementing all checks and tests recommended by your Customer Service staff, it was deter... Ver mais
Real hearing aids require professional test of the patient and setting the correct audio levels to the patient. I have real hearing aids NOT ear mounted audio amplifiers that amplify everything... Ver mais
Detalhes da empresa
Informações de contato
2,5
Ruim
92 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 57% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The aids simply fall out of my ears
The aids simply fall out of my ears, no matter what dome I use. No setup helps that. All that money for aids that are completely unusable.
26 de outubro de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Andrew,
Thank you for getting back to us. I’m sorry to hear that the CIC hearing aids still aren’t fitting comfortably. It sounds like the shape of your ear canal might make this style difficult to keep in place — especially if the larger domes are pushing the devices out.
Since you’re still under warranty, we’d be happy to offer you a free replacement in a different style, such as the RIC (Receiver-in-Canal) model, which tends to fit more securely and reduce feedback.
When you can, please send us an email or give us a call using the contact details we shared in our last message. That way, we can verify your order and arrange the replacement right away. 💙
Best regards,
Joshua Powell
Founder, The Hearing Co.
Ships from US is a lie. Its actually Direct from China
States in writing on the website, "Ships from US in one day." This is totally false; shipping is from China, and tracking is from YANWEN. Got the link for shipping; it just stated waiting for the carrier to pick up the package. After over 2 weeks, I requested a refund. They claim it has been processed, but nothing yet. and nothing has changed on tracking the package since day 10/7/25. Giving 2 stars for promptly answering emails, usually in a couple hours
23 de outubro de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Tom,
I couldn’t find any orders under the name Tom Laabs in our system. We’re Canada-based and don’t advertise “Ships from the US,” so it’s possible the order was placed with a different company.
Could you email me at support@thehearing.co
with:
- your order number
- the full name and email used at checkout
- the website link you purchased from
I’ll look into it right away and help sort this out. 💙
Sincerely,
Joshua Powell
Founder of The Hearing Co.
Not reliable co. Said no refunds on sale item
Co. Said no refund on sale item. How can you tell if a product is satisfactory without trying it. Still no refund.
No further communication from this “small family owned business “l
16 de setembro de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Raymond,
Thank you for your message. I completely understand your frustration, and I just want to clarify that we’ve always done our best to be reliable and responsive — just like with your first order back in 2023, which you mentioned being happy with.
For your recent order from September 16, we already sent out your smaller replacement ear domes, and they’re currently on their way to you. Sometimes deliveries can take a bit longer, but please rest assured that your package is in transit.
We truly appreciate your patience, and I’m confident the new domes will provide a better, more comfortable fit. 💙
Warm regards,
Joshua Powell
Founder, The Hearing Co.
When I first went to see Matt at the…Good Experience
When I first went to see Matt at the Swanage branch, I was sceptical as I didn't want to admit my hearing wasn't as clear as it was. Matt was very professional, patient and took time to explain. I now have hearing aids I'm very happy with.
I would recommend this company for hearing problems.
10 de setembro de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Andrea,
Thank you so much for sharing your experience and kind words! We’re really happy to hear that you’re pleased with your hearing aids 💙
Superb customer service ... I'd be lost without these aids.
After a bit of a mix-up on the type of hearing aids they had sent me, their team jumped straight into action, and I had a replacement inside a week. Fabulous customer service, and I can't fault them at all. After an incident recently, the trauma affected my hearing; I'd be absolutely lost without these aids. Incredible clarity (sometimes too good!). Would definitely recommend.
1 de setembro de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Richard,
Thank you so much for the wonderful feedback! I’m really glad to hear that everything worked out smoothly and that your replacement arrived quickly. It means a lot to know that your hearing aids are making such a difference — that’s exactly what we hope for every customer 💙
We truly appreciate your patience during the mix-up and your kind words about our team. If you ever need help or adjustments down the line, please don’t hesitate to reach out , we’re always happy to help.
Wishing you all the best,
Joshua Powell
The Hearing Co.
They are pure junk!!
They are pure junk!!! they are at best amplifiers. There is NO refund policy. Says you can't open package or you can't get refund and since they are 80% off they will replace them one time in a year. That is all they say they will do.
1 de setembro de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Dorothy,
Thank you for your message. I completely understand your frustration, and I’m sorry to hear that the hearing aids didn’t meet your expectations.
I checked your order, and it was purchased under our Final Sale policy, which was clearly stated at checkout and on the product page. This means the item isn’t eligible for a refund once used, but it is covered by a 1-year replacement warranty in case of any defects or performance issues.
If the devices aren’t powering on, I’d be happy to send you a replacement pair at no cost, or help troubleshoot in case it’s just a setup issue — sometimes a quick adjustment can make a big difference.
Please let me know which option you prefer so we can get this resolved for you as quickly as possible.
Best regards,
Joshua Powell
Founder, The Hearing Co.
Disappointing start
We initially had problems with the hearing aids whistling, but got that sorted via trial and error. The Hearing Company responded promptly when they heard of our difficulties.
5 de setembro de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Chris,
I’m really sorry to hear about the whistling issue with your husband’s hearing devices—I completely understand how frustrating that must be.
Just to clarify, our support email is help@thehearing.co
(it’s also listed on our website along with a contact form). If you send us a message there, we’ll reply right away and make sure you’re taken care of.
Please email us as soon as you can so we can walk you through the steps to fix the whistling and, if needed, discuss your money-back guarantee options. We truly want to make this right for you.
Warm regards,
Joshua Powell
The Hearing Co, Founder
They are not hearing aids
They are not hearing aids. They can't be programmed as advertised. All you get is feedback noise, even on the lowest volume setting.
27 de agosto de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Jim,
Thank you for sharing your feedback with me—I’m really sorry to hear about the trouble you’ve had so far.
The model you ordered is a hearing aid, but it works differently than prescription devices you may have seen at an audiologist. Instead of being “programmed” by a specialist, it can be adjusted through the app and physical controls to better match your hearing needs.
The feedback noise you’re experiencing is usually caused by either the ear domes not fitting properly, the volume being set too high before inserting them, or the microphone and speaker being too close to your ear canal walls. These are all common issues that can be fixed with the right setup.
To help, I can send you a quick troubleshooting guide (with video instructions) that shows how to:
Select the correct dome size for a snug fit
Insert the devices in the proper order
Adjust the app settings to reduce background noise and avoid feedback
If you’d like, I can also arrange a call with one of our support specialists to walk you through the setup step by step.
I truly want to make sure you get the most out of your hearing aids, and I’ll be here to help until we get it right. 💙
Best regards,
Joshua Powell
Founder of The Hearing Co.
Nothing worked…you couldn’t reduce the…
Nothing worked…you couldn’t reduce the background noise. The sound was horrible, the app was horrible. Should have known when all sales are final…..
26 de agosto de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Christine,
I’m really sorry to hear about your experience with the hearing aids and the app—I completely understand how frustrating that must have felt.
Since the models you ordered are Bluetooth hearing aids, they can sometimes be a little tricky to set up, especially if you’re not very tech-savvy. That said, once they’re properly adjusted, most customers do notice a big improvement.
To make things easier, we’ve created some short YouTube video guides that walk you step by step through setup, reducing background noise, and adjusting the sound to your comfort. Could you please check those out when you have a chance? I believe they’ll really help.
If you’d like, I can also walk you through the process directly or arrange a call with our support team to guide you live.
I truly want to help you get the best possible experience from your hearing aids, and I’ll be here until we do. 💙
Best regards,
Joshua Powell
Founder of The Hearing Co.
An first class company to deal with.
I have now had 3 sets of CIC hearing aids from this company, the 3rd being a warranty replacement that were sent without a quibble.
I have issues with my ear canals that make it almost impossible to find a perfect CIC aid, however, the CIC Digital Clarity Pros offer the best compromise of fit and performance I've achieved to date.
The customer service and backup from The Hearing Co is second to none.
22 de julho de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Mr. Don,
Thank you so much for sharing your experience with us. I’m really glad to hear that the CIC Digital Clarity Pros 💙 have been the best fit and performance balance for you so far. I know finding the right fit can be challenging with CIC models, so it means a lot that we could help you reach a good compromise.
Your kind words about our customer service truly made my day. We’ll always do our best to back you up whenever you need us.
If there’s ever anything more we can do to make your experience even better, please don’t hesitate to reach out—I’m always happy to help.
Warm regards,
Joshua Powell
The Hearing Co, Founder
Disappointing Experience – Returns Not as Promised, Unexpected Costs
I wanted to support a small business, so I ordered wireless hearing aids from The Hearing Co. After placing my order, I noticed it was taking longer than expected and discovered the product was being shipped from China (not mentioned at checkout). I emailed the company, and the owner replied, explaining they are a small, family-owned business. He reassured me that returns would be to a UK address.
Unfortunately, the hearing aids didn’t work for me, even after following all the setup instructions. I reached out for help and was told the feedback issues were likely because the earbuds weren’t small enough for my ear canal. The owner agreed to a return, but then gave me a return address in Arizona, USA—not the UK as previously promised. When I questioned this, I was told they don’t have a UK return address “yet.”
I had to pay £57.39 to return the small box to the USA with insurance, as the company’s terms and conditions state they are not responsible for return postage costs. I later found out the company is based in Canada, ships from China, and requires returns to the USA—none of which was clear at the time of purchase.
I’m all for supporting small businesses, but buyers should be aware of the hidden international logistics and unexpected return costs. Buyer beware.I did recieve my refund as promised. I feel the need to reply to your response. I have email proof from you and you clearly state and I quote: “Yes, we do offer a 14 day money-back guarantee for customers in the UK. If you’re not happy with the product, you can return it to our UK- based return address - not to China” end quote from your email to myself…23rd June 2025
3 de julho de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Mr. Alan,
Thank you for your feedback, and for giving our small business a try. I’m truly sorry to hear that the hearing aids didn’t work out for you.
I want to clarify a few points for the sake of transparency. We’ve reviewed our correspondence, and it looks like we didn’t have any prior email exchanges before your purchase. Once you reached out with concerns about the fit, we responded right away, and when you requested a refund, we promptly provided the return address. As soon as you sent proof of return, we issued your refund without delay.
We understand international returns can be costly, which is why we always try to make our shipping, returns, and refund policies as clear as possible upfront. These are all available on our website before purchase, including the fact that our return address is based in the U.S. While we ship to the UK, US, EU, Australia, and New Zealand, we’ve never advertised having a UK-based return location.
That said, we completely understand how disappointing it is when a product doesn’t meet expectations—and we do appreciate your support. Your feedback helps us continue working toward better experiences for all customers, including making returns more accessible internationally in the future.
Wishing you all the best,
Joshua Powell
Founder, The Hearing Co. 💙
Great value hearing aid easy to set up…
Great value hearing aid easy to set up and use I use mine for home and TV would recommend them
8 de junho de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Gary,
Thank you so much for sharing your feedback! I’m really glad to hear the hearing aids have been easy to use and working well for you at home and while watching TV. Your recommendation truly means a lot—thanks again for the support!
All the best,
Joshua Powell
Founder, The Hearing Co.
Customer service is great
Customer service is great
I have a small head and wear kids glasses so have always struggled with hearing aids as I have to have a paediatric hook which doesn’t really work and ends up breaking. The NHS refuses to give me more hearing aids
I have tried some really expensive aids but thought I would give these a try
I have found them to be fantastic
They look like air pods.
The sound quality is great. It’s not tinny like hearing aids.
My only downside is they don’t quite stay charged for a whole day but Ia have found them brilliant so far
8 de junho de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Gina,
Thanks so much for your lovely review! We’re so happy to hear that the devices are working well for you—especially after all the trouble you’ve had with other hearing aids.
We appreciate your note about the battery too! We're always looking to improve, and your feedback helps a lot.
If you ever need anything, we’re just an email away 💙
Sincerely,
Joshua Powell
Founder, The Hearing Co.
Purchased hearing aids
Purchased hearing aids, tried number of methods as stated in the manual to reduce the feedback (squealing) however unsuccessful.
In addition asked other family members to assist with the problem however to no avail.
Requested advise either with reimbursement (to forward mailing address for return of product)
or replacement of faulty item.
Received generic reply thanking me for my purchase and stating " If there's anything you ever need - and I mean anything at all please don't hesitate one second to send me an email and I'll be happy to help you out."
REALLY. Joshua Powell (Founder). Still waiting this time for refund.
If this is how you do business wouldn't rate this product at all. Buyer beware expensive exercise.
19 de maio de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Victoria,
I’m really sorry to hear about your experience — and I completely understand your frustration. That said, I do want to clarify that this review feels a bit premature and doesn’t reflect the full picture.
You originally reached out to us under the name Michael Riley, using a different email address. We tried to locate your order in our system, but no purchase records came up under either Michael Riley or Victoria Riley, nor under the email address you contacted us from. That’s why we asked for your order number or the email you used to place the order — not to give you the runaround, but simply so we could confirm your purchase and help you properly.
I want to reassure you that we didn’t send a generic response. We genuinely can’t move forward with a refund, replacement, or even troubleshooting unless we’re sure of what you ordered and when. We’re not a massive corporation — we’re a small family-run business, and we truly care about getting things right for each customer. We just need a little information to do that.
If you can reply with your order number or the correct email address used at checkout, I’ll personally make sure we get this sorted out for you.
Thank you,
Joshua Powell
Founder, The Hearing Co.
Worked great once you get used to them
10 de maio de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Thank you for your nice feedback, Roy! I really appreciate it
If you ever need anything, please feel free to reach out. We're always happy to help :)
Sincerely,
Joshua Powell
Founder of The Hearing Co.
These Hearing Aids were far too big for…
These Hearing Aids were far too big for my ears so One Size does not fit all. And please remember you only have fourteen days to return them if unsuitable.£200.00 totally wasted!
1 de maio de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Sandra,
I’m really sorry to hear the hearing aids didn’t fit as expected — we completely understand how important comfort and fit are, especially when it comes to something as personal as hearing support.
We’d truly appreciate the chance to make things right. Even if your 14-day guarantee has passed, we’re more than happy to offer you a free replacement with another model that’s smaller and better suited for your ears — no extra cost to you.
All we ask is the opportunity to help. Please let us know what didn’t work and what you’re looking for, and we’ll do our best to find a solution that fits your needs perfectly.
Sincerely,
Joshua Powell
Founder of The Hearing Co.
They don't work for everyone
The in-ear hearing aid I bought for my Mum did not help her at all. I contacted the company, but their only offer of help was to send an over the ear alternative, which is no good at all. £200 wasted.
6 de março de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Patricia,
I’m really sorry to hear that the first pair didn’t work out for your mum — I know how frustrating that must be, especially when you're hoping to help someone you love.
We’ve reached out a few times hoping to find a solution together, but it seems we haven’t been able to align yet. I completely understand that your mum prefers a CIC (completely-in-canal) style, and while those models are small and discreet, they can sometimes be tricky to operate — especially the pair you originally purchased, which needs to be turned on and off manually.
We offered a behind-the-ear alternative because it’s easier to handle and adjust, but I hear you that this option wasn’t suitable for your mum.
That said, we do have a new Micro CIC Digital Hearing Aid that might be a better fit. It’s smaller than the pair you ordered, and it features auto on/off (it turns on when removed from the case and off when placed back), plus 11 channels and volume levels for more precise adjustment. It could make a real difference for your mum.
This model usually goes for €997, but if you’re open to giving it a try, I’d be happy to offer it to you for just €297 — a huge discount — as a gesture of goodwill.
Let me know if you’d like to proceed, and I’ll take care of everything personally.
Sincerely,
Joshua Powell
Founder of The Hearing Co.
Great customer support
Great customer support, friendly and helpful advice with a desire to help get the best out of a great product. Can’t speak highly enough of the hearing aids as they help me continue as a musician and singer into old age.
17 de abril de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi there,
Thank you so much for the kind words! It means the world to hear that our hearing aids are helping you continue doing what you love—especially as a musician and singer. That’s exactly why we do what we do. We’re always here if you need support, and we’re so grateful to be part of your journey.
Warmest regards,
Joshua Powell
Founder of The Hearing Co.
the product is extremely good
the product is extremely good, and I am satisfied.
17 de abril de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Sanford,
Thank you so much! I’m really glad to hear you’re satisfied and enjoying the product. If you ever need anything or have questions down the line, feel free to reach out—I’m always happy to help.
Best regards,
Joshua Powell
Founder, The Hearing Co.
I had a small problem with one ear bud…
I had a small problem with one ear bud but after contacting the company they replied straight away and sent a replacement immediately with no argument and was very helpfull
4 de abril de 2025
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Leslie,
Thanks so much for your kind words! I’m really glad we could sort that out for you quickly. If you ever need anything else, I’m just an email away.
Warm regards,
Joshua Powell
Founder, The Hearing Co.
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