This company is a refreshing change. Their Customer Service is second to none. They respond to messages immediately. a small problem that I had was taken care of without question, without an issue.... Ver mais
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Veja o que dizem as avaliações
THE ORDER GOT HERE PRETTY QUICK AFTER 3 DAYS OF ME TRYING I REALIZED THEY WERE NOT FOR ME, THEN THE PROBLEM BEGAN--UNABLT TO GET THEY TO RESPOND YO ME E MAILL CONTACTING THERIR CUSTOMER SUPPORT. TH... Ver mais
I received my Devices a couple of weeks ago and unfortunately, both Aids were not functioning properly. After implementing all checks and tests recommended by your Customer Service staff, it was deter... Ver mais
Real hearing aids require professional test of the patient and setting the correct audio levels to the patient. I have real hearing aids NOT ear mounted audio amplifiers that amplify everything... Ver mais
Detalhes da empresa
Informações de contato
2,5
Ruim
92 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 57% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Waste of money!
Domes are pain and hard to get on. I never got to wear them and wasted 200.00 on these. That's pretty sad for seniors living on S.S. I dontvreccomend these at all.
12 de junho de 2024
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Sandra,
I’m sorry to hear about your frustration with the domes and the fit of the hearing aids. However, I can’t find any orders or emails under the name "Sandra Cora" in our system, so I’m unable to verify if you’re a customer with us.
If you did order from us, I’d love the chance to help you resolve the issue. Please feel free to reach out to us through our website or email at support@thehearing.co, and I’ll do my best to assist you.
Thank you for your understanding!
Best regards,
Joshua Powell
Founder of The Hearing Co.
The Hearing Company..SCAMMERS..BEWARE!
I would be very very careful of the The Hearing Company - Joshua Powell.
In fact I would not buy from them..although I did and regretted it.
The same hearing aids they sell are available from Ali Express for $49.
They are amplifiers...not proper hearing aids.
When I wanted to return them for a refund (which they had offered a 30 day return period) the problems began.
I contacted there NZ email address (no doubt answered by a call centre somewhere else in the world)...they would only give me a PO Box number in Arizona USA.
NZ Post Office and all NZ courier companies including the likes of DHL cannot and will not accept PO Box numbers as a delivery address (How are the couriers going to access the internal room of the USA Post office and place the return parcel in the PO Box...they simply do not have access/authority to do this)
I then contacted THC again and asked for a physical address...they refused to give it....nor would they provide a phone number for their customer services dept (if it even existed!)
I did an extensive search using computer technology of The Hearing Co website and particularly the email address from which I was receiving emails from them....and lo and behold it tracked close to to a non-descript building. I then used Google maps for a street view.....it was a vacant lot...need I say any more!!...Joshua Powell and his band of helpers is nothing but a SCAM..selling cheap amplifier earphones that sell on Ali Express for $49 (thats if you really want to jam two of them in your ears!!
22 de outubro de 2024
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Lynda,
Thank you for sharing your feedback. I completely understand your frustration regarding the 14-day testing period.
I want to clarify that we did extend your 14-day guarantee by 8 additional days to account for the shipping time of the new ear domes. Unfortunately, your return request came after the extended period had expired. That being said, I genuinely want to help you find a solution.
If you're open to it, I'd be happy to send you a free replacement of a different model that might be more comfortable and better suited for your needs since your order is still under our warranty. I truly believe we can find something that will work better for you!
I want to assure you that as a small family business, I’m here to make things right, and I hope we can move forward together. Feel free to reach out if you'd like to explore a solution together. I'm here to help!
Best regards,
Joshua Powell
Founder, The Hearing Co.
They say you have 14 days tI WOULD NOT RECOMMEND THIS COMPANY o test their…
They say you have 14 days to test their hearing aids but if you have to order extra domes there is no way you can test for 14 days before the guarantee expires. I WOULD NOT RECOMMEND THIS COMPANY.
24 de setembro de 2024
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Lynda,
Thank you for sharing your feedback. I completely understand your frustration regarding the 14-day testing period.
I want to clarify that we did extend your 14-day guarantee by 8 additional days to account for the shipping time of the new ear domes. Unfortunately, your return request came after the extended period had expired. That being said, I genuinely want to help you find a solution.
If you're open to it, I'd be happy to send you a free replacement of a different model that might be more comfortable and better suited for your needs. I truly believe we can find something that will work better for you!
I want to assure you that as a small family business, I’m here to make things right, and I hope we can move forward together. Please feel free to reach out if you'd like to explore a solution together. I'm here to help!
Best regards,
Joshua Powell
Founder, The Hearing Co.
Very poor quality and just a scam
30 de outubro de 2024
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Wyatt,
Thank you for sharing your feedback. However, I couldn’t find any orders under the name "Alaric Wyatt" in our system, so it seems you might not be a customer of ours.
I want to make it clear that we are not a scam company — we are a legitimate, small family business dedicated to providing high-quality hearing aids and excellent customer service. It’s disappointing when reviews are left by individuals who haven’t actually used our products or services, as it makes it harder for us to maintain a fair and accurate reputation.
We strive to offer the best experience possible, and I’d be more than happy to help if you ever decide to try our products.
Best regards,
Joshua Powell
Founder, The Hearing Co.
Terrible customer service
Terrible customer service , impossible to contact only by email , why so secretive.advertise as full refund but when you try they offer 50% , impossible to wear for more that 10 minutes so uncomfortable , avoid at all costs .
20 de outubro de 2024
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Pamela,
I’m really sorry to hear that your experience with us didn’t meet your expectations. I’d like to take a moment to clarify a few points, as I feel there might have been some misunderstandings.
Firstly, I want to emphasize that we do our best to provide excellent customer service, and I personally ensure that all emails are responded to within 24 hours, which I believe is a fast response time compared to many other companies. We’re also very easy to contact—our email is clearly listed on our website’s contact page, and it’s included on the box and manual of the hearing aids (help@thehearing.co).
As for the refund issue, our standard policy is to offer a full refund within the 14-day guarantee period. Since your request came after the guarantee had expired, we could have declined your request. However, as a gesture of goodwill, we offered you a 50% refund, which we felt was fair given the circumstances. I hope you can understand that.
Running a small family business comes with its challenges, and negative feedback can be difficult, especially when we always aim to provide the best service we can. I genuinely hope this helps clear up some of the concerns, and if you ever change your mind, we’re always here to help.
Best regards,
Joshua Powell
Founder, The Hearing Co.
Very disappointing
I bought the CIC rechargeable hearing aids off Facebook. Seeing all the 5 star reviews on their site I am very disappointed. While the sound amplification is good and better than other hearing aids I have used there are too many negative features. I find them extremely uncomfortable and can't stand wearing them for more than a couple of hours. Also I find they too easily slip out. There is a low level of white noise which can't be got rid of. The ear domes are incredibly fiddly and difficult to fit and change. I find the distortion of my own voice a bit disturbing. I shall keep the for things like theatre when I need the extra amplification and am not moving about. But certainly wouldn't recommend it them to anyone.
2 de setembro de 2024
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Caroline,
Thank you for sharing your feedback. I’m really sorry to hear that the CIC rechargeable hearing aids didn’t work well for you. I completely understand how frustrating it must be when something doesn't feel right, especially when it comes to comfort.
I noticed that you mentioned the discomfort and issues with fit and noise, and I believe the model you received may just not be the best fit for your needs. If you had reached out to us directly, I would’ve been more than happy to help and send a replacement that might work better for you. We have other styles, including smaller models and BTE (Behind the Ear) hearing aids, which are often more comfortable for people with smaller or differently shaped ear canals.
I also want to mention that we only discovered Trustpilot today, which is why we're responding a bit late. I can’t see the full details of your order or past communication, but if you’d like to get in touch with me, I’d be more than happy to help you find a solution.
Thanks again for your honest review, and I hope we can get this sorted for you. Please don’t hesitate to reach out!
Best regards,
Joshua Powell
Founder, The Hearing Co.
A COMPLETE AND UTTER RIP OFF
Paid over £400 for hearing aids and they are absolute rubbish waited ages for them and found out they are from China. They ar sobadly made you cannot get them into your ears as they are to large
Feedback is on the loud ide of noisy. Had hearing aids for years but these are the worst I have ever had
25 de setembro de 2024
Avaliação não solicitada
Resposta da The Hearing Co.
Hi John,
I’m truly sorry to hear that your experience with our hearing aids hasn’t been as expected. I understand your frustration, but I’m a bit confused because I can’t find any email from you in our inbox, and we always encourage customers to reach out if they encounter any issues. If you had contacted us, I would’ve been more than happy to help resolve the issue.
Different hearing aids work better for different individuals, and it sounds like the model or style you received might not have been the right fit for you. I’m more than happy to send you a replacement, at no additional cost, that might better suit your needs. Please give me a chance to make this right.
As a small family business, we genuinely care about our customers and want to ensure that everyone has a positive experience. I also want to mention that we’re only responding now because we’ve just discovered Trustpilot and weren’t aware of your review until recently. If you’d like to discuss the details of the issue further, please reach out directly to me, and I’ll do everything I can to help you.
Best regards,
Joshua Powell
Founder, The Hearing Co.
BEWARE
BEWARE, WHAT A RIP OFF, earpiece is too big for the ear canal, company ignores emails, my wife ordered these from Facebook and the ad in July clearly stated 60 day refund no questions asked, now all ads show ‘all sales final’ as they now say that they were offered on sale. Please do not ignore the previous reviews I can assure you all of them are correct so save your money. Remember ‘If It Sounds to good to be true…. IT IS’
11 de agosto de 2024
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Sandy,
I'm really sorry to hear about your experience. We take customer support very seriously and always do my best to help anyone who reaches out. Our team responds to emails 24/7, so we would never intentionally ignore a customer. If you didn’t receive a reply, it’s possible there was a technical issue or that my responses landed in your spam folder.
We only just found out about Trustpilot today, which is why I’m only responding now. We didn’t even have an account here before, but I wanted to make sure I addressed reviews like yours because I truly care about my customers’ experiences.
As a company, we have always been transparent about any changes to our policies. We did offer a 60-day guarantee before, but on July 22, 2024, we adjusted it to a 14-day guarantee for our UK store. This change was necessary to ensure we could continue offering fair support to all customers. However, our final sale policy only applies to our US, AU, and NZ stores, not the UK.
I’d love the opportunity to help resolve this for you. If you could provide your order details, I’d be happy to look into it and find the best possible solution. Please feel free to reach out to me again—I’m here to help.
Best,
Joshua Powell
Founder, The Hearing Co.
Never really got these to fit and work…
Never really got these to fit and work properly. Despite following all their fitting advice and instructions could not eliminate feedback. If you still haven't manage to resolve this very basic issue within a week of trying - I'd say this is an inherent design fault. I also distrust the number of 5 star reviews on the site, which suggests to me they could have been paid for. Given my experience and my persistence to try and resolve the issues, I would say don't waste your money. Reading other reviews elsewhere, they don't seem that open to refunds either, so I am not going to bother - just put it down to experience.
9 de julho de 2024
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Michael,
I’m really sorry to hear that you had trouble getting the hearing aids to fit and work properly. We always want our customers to have the best experience, and I wish we had the chance to help you before you felt disappointed. If we had known about the issues you were facing, we would have been more than happy to troubleshoot or offer a replacement with a different model that might work better for you.
Regarding our reviews, they come directly from real customers who have purchased from us. We send review requests after an order is received, and we truly appreciate honest feedback—whether positive or constructive. Our goal is always to improve and ensure that every customer gets the support they need.
I completely understand your frustration, and I really appreciate you sharing your experience. If there’s anything we can still do to help, please don’t hesitate to reach out—we’d love the opportunity to make things right.
Best,
Joshua Powell
Founder, The Hearing Co.
Not comfortable to wear
The company standard size earpiece is too big for a standard ear and they want more money for a smaller earpiece. It is also too arkward to fit in the ear and doesn't feel comfortable. Digital hearing aids are much more expensive and work better.
Now I have to send it from UK to Arizona usa if I want a refund.
6 de maio de 2024
Avaliação não solicitada
Resposta da The Hearing Co.
Hi Sharaz,
I appreciate you sharing your experience. We did our best to assist you by offering a free replacement, but since you weren’t interested, we provided our return instructions instead. Our return policy has always been clear on our website, and as a small family business, our U.S.-based warehouse is necessary for processing returns.
That said, I’m glad to see that your return was completed without any issues and that we promptly issued your refund as promised. If there’s anything else we can do, feel free to reach out.
Wishing you the best,
Joshua Powell
The Hearing Co.
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