Thomas Bradley Legal Avaliações 

⭐ 1 Star
Extremely Poor Legal Advice and Service – Avoid Thomas Bradley & Co Solicitors

Our experience with Thomas Bradley & Co has been extremely disappointing, and I feel it’s important to warn others — particularly those considering them for Lasting Power of Attorney, estate planning or Trust work.

The firm advised us to create a Trust for my mother and grandmother’s property, but the advice was incomplete, misleading, and potentially negligent. We were never properly informed about the serious implications relating to care home fees, Capital Gains Tax. Given my grandmother’s age and health, these risks were foreseeable, yet never discussed. Had we proceeded, the Trust could have been deemed deliberate deprivation, exposing us to significant care costs.

The paperwork prepared was also full of basic errors:
    •    My mother’s name was spelt incorrectly
    •    A solicitor signed and witnessed their section before my mother or grandmother completed theirs
    •    My mother was told to sign despite these issues remaining unresolved

This shows a clear lack of care and raises serious procedural concerns.

Since October 2024 we’ve faced constant delays, poor communication, and no accountability. Repeated chasers have gone unanswered, and the original property deed we provided has still not been returned.

We raised a formal complaint and requested a refund due to what we believe is professional negligence. Despite this, no response has been received since 12 July 2025.

This situation has caused huge stress, uncertainty, and potential financial harm. We have no confidence in Thomas Bradley & Co’s professionalism or integrity and strongly recommend others avoid this firm and seek advice elsewhere.

This company is no way, a legal company, I had a person to my house, to say exactly what I wanted to do with my house and moneys in a Will, it came through today nothing like what I had told them just a scappy A4 piece, of paper, DONT USE THIS FIRM THEY DONT DO WHAT YOU ASK TO BE DONE. And when i just phoned and spoke to a girl, all she could say do you want to cancel this Will then. She couldnt care aless. As it's nothing like I quoted all is left to the wrong people. When I asked to speak to management she said there was no one avaliable . And put the phone down,

I had a great experience everything was explained well by Phil I would highly recommend this service to anyone interested

We used Thomas Bradley to sell my dad’s house. From the first meeting Lisa was fantastic. She explained everything to me and also took the time to talk my dad through the process.

Lisa had great knowledge of the local market and gave good advice on how to market and price the property for sale.

Nothing was too much bother for Lisa. She was happy to do the viewings for us, to group them and minimise the disruption and stress for dad.

We had looked at a couple of the other well known online estate agents but their approach, attitude and customer service left us feeling like just another house sale.

Great service. Ended with a good sale. At the fees were very competitive.

Thanks.

I spoke with Colin re my free Will and he explained everything to me in such a clear, simple and friendly way I had no hesitation in going ahead. Whilst I initially also took out a Power of attorney, I decided to wait to a later date and cancelled that but Kieran Smith could not have been more helpful to me in getting that refunded. I will say that they are understandably busy people, but they do their best to help you. Looking forward to to continuing to working with them.

It was good and it was really useful

Phil called to my home to do my Will, very happy with the service.

From first contacting Thomas Bradley I was treated as a valued customer. I was given information over the phone. We then made an appointment for a home visit to complete our Wills. Our Dave Newby was our local representative. He was extremely punctual for the visit. He was very friendly, knowledgeable about products but still with a professional manner. The visit took just under an hour, I did have detailed information ready as you received an email with instructions prior to the visit. We have complaints whatsoever. Everyone spoken to have been exceptionally helpful. Dave is an excellent ambassador for Thomas Bradley. I have no worries about promoting this Company.

My agent that came to see myself. Dave Newby was very punctual friendly and answered all my questions
extreamly informative polite and professional not pushy just a very nice guy I would highly recommend him for his service's

David was very professional he explained everything in detail,

I recently had my first will prepared Colin Lynch , couldn’t be more thankful for support and guidance I received. Gave me excellent advice that made the whole process simple and stress free . Highly recommend Colin Lynch .

Having seen some of the reviews it would appear that this a scam. "Theres no such thing as a free lunch" Same with Wills. This company are just baiting their line to wind in unsuspecting vulnerable people. It called "Up selling"

Great service that I would be happy to recommend to all my family and friends !

I had a meeting with Stuart today about a will and he was really good explained everything to me which I understood,I really would recommend this business, and I appreciate everything Stuart has done thank you .maxine

Please do not get involved with this company. Two representatives visited me at home and I did, unfortunately, sign up for a will and power of attorney - and paid a rather large amount of money upfront. They mentioned at the start of the meeting that I would need to pay for it, rather than a charity donation. After consideration I cancelled under the UK statutory cooling off period. They advised me of a date when my money would be transferred into my account, but this did not happen. I have now contacted Citizens Advice to explain my situation. I have telephoned and emailed them constantly and they promise to sort this out, but do nothing.
I note that they have a charity partnership with the Royal College of Surgeons of Edinburgh. I was employed with another Royal College for over 25 years and worked on intercollegiate business with RCSEd, I will be writing to them to highlight my experience with this company. I feel they pushed the idea of a free will service to attract customers, but in fact it’s a hard sale.

Dave was really friendly and helpfull. He explained everything clearly to my grandma so she understood everything.
Customer service was second to none.

If I could give a zero for this company I would. If you are looking at getting Wills, POA or Trust done, I suggest you look elsewhere, unless you want them to take your money and have nothing to show for it. We instructed this company to carry out wills, POA and Trust last August, after we were sold the dream by one of their sales people who has now left the company. It has been a complete farce from day one, with no communication whatsoever unless we have rang or emailed them. We received our wills a few months ago after complaining and was told that our POA and Trust would be sent to the Office of public Guardian. Our capacity call took place in March and after yet another email to see what is happening have been told today that someone else has taken over our case and because of a backlog with the company, documents had not been sent for registration. This is now a year on paying just short of £6000 with only a will to show for it. They have now stated that it could take 9 - 12 months before our documents are processed as there is also a backlog with Public Guardian. I am just so angry at myself for trusting this company as some of my friends had wills and POA done months after me with a different company and have not experienced any of the dramas that we have. You get passed from pillar to post and it's just excuse after excuse, if anyone knows of a way we cancel the services and get our money back please let me know.
I have noticed that there is another couple of reviews saying similar seems like a common theme.

Excellent service, always prompt to answer my questions and very professional! Will be recommending to others

I had a meeting with Ross regarding the free will, i was pleased with the exceptional service i received and things were dealt with promptly!
Would highly recommend using Thomas Bradley to anyone unsure, no complaints.

Absolutely phenomenal service. Recently had Ross out for a free will and a lasting power of attorney. Cannot stress enough how easy this was. I called to query only last week and he has already popped by to put things in place. Highly recommend.