Communication from Thomas Bradley was very good prior to home visit. Derek Hatton who was very professional and friendly. He provided clear information of all available options and aided us to make... Ver mais
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Veja o que dizem as avaliações
Signed up for wills and powers of attorney, have been promised refund of overpriced bill already paid in full. After several phone calls with promises of getting it sorted, nothing. Phone back promise... Ver mais
A empresa respondeu
Steven Bradley came to do my mums will gave us both really good advice arrived on time would recommend will be contacting Steve again to help myself great service
A empresa respondeu
Alan Holmes came to take our details, bang on time, explained every thing very quickly extremely politely and professionally, what an asset to your team.. felt comfortable with his explanations and se... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We believe that every decision you make, whether it’s writing a will, buying a home, planning for retirement, or protecting your assets, has the potential to shape your future. We listen to not only what you need, but what you want. We will provide you with clear guidance, supporting you every step of the way.
Informações de contato
Reino Unido
- www.thomasbradleylegal.co.uk
4,1
Muito Bom
382 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I would definitely NOT recommend you…
I would definitely NOT recommend you use this company. We paid 3K for a will/poa/trust in June 2024 and still nothing tangible. The first draft could not have been more wrong, couldn't even spell our names correctly. They have provided nothing since, ignored phone calls, emails and now even a complaint gets you nowhere. we had approached them primarily as we have a disabled daughter we need to leave provisions for. They don't care about that or anything. We are progressing a legal route to get our money back. I would absolutely urge you to NOT use this company. Just read the recent reviews, its all real they are really this bad.
I would give them a ZERO if that was possible.
13 de novembro de 2025
Avaliação não solicitada
Resposta da Thomas Bradley Legal
We’re very sorry to hear about your experience, and we fully understand how concerning this situation must feel for you and your family, especially given the importance of planning for your daughter’s future.
The issues you’ve described are not reflective of the standards we expect from our service, and we appreciate you bringing them to our attention. We want to ensure this is looked into properly so we can understand what has happened and address your concerns as a priority.
Please contact our client care team directly at 0330 390 9200, quoting your reference if possible. This will allow us to review your case in detail and work towards a resolution as quickly as possible.
(LEGAL FIRM) should be called COPY & PASTE
The company has no respect for the customers, all about dwindling money from the customers. Paid for a trust was charged thousands and then found that everything is COPY & PASTE. Nothing is genuine in the company even the consultant that came out to see me after many, many re-bookings, so many EXCUSES ( car broke down, consultant is ill, too far to get to you) had no ID, was not QUALIFIED, his communication with the customer was SHOCKING, SWEARING in every sentance. They have no shame calling themself's a LEGAL FIRM. Nothing in this company is legal at all. All DOCUMENTS they provide are all COPY & PASTED from GOOGLE.
28 de maio de 2025
Avaliação não solicitada
Resposta da Thomas Bradley Legal
We are very concerned to read your comments and are sorry to hear that you feel this way about your experience. What you have described does not reflect the standards we expect from our team or the service we aim to deliver.
We take all feedback seriously, especially when it involves conduct, professionalism, or the quality of our documentation. We would really appreciate the opportunity to look into this matter properly and understand what has happened, as this is certainly not the level of service we strive to provide.
Please contact our client care department at 0330 390 9200 with your details so we can investigate this as a priority and work toward resolving your concerns.
Signed up for wills and powers of…
Signed up for wills and powers of attorney, have been promised refund of overpriced bill already paid in full. After several phone calls with promises of getting it sorted, nothing. Phone back promised today (12/11/25)at1630 nothing. Gave them 24hrs in earlier call ,after reading reviews I'm now contacting bank to commence sec75 refund. Absolutely disgusting service, wish I'd read reviews earlier, I'd never have let their rep in my house
15 de outubro de 2025
Avaliação não solicitada
Resposta da Thomas Bradley Legal
We’re very sorry to hear about your experience and completely understand how disappointing this situation must feel. This isn’t the level of service we want any of our clients to experience, and we appreciate you bringing it to our attention.
Our team would really like the opportunity to review your case and ensure your refund is handled promptly. Please contact our client care department directly at 0330 390 9200, quoting your reference if possible, so we can resolve this for you as soon as possible.
Phill was very professional and easy to…
Phill was very professional and easy to understand
6 de novembro de 2025
Avaliação não solicitada
Resposta da Thomas Bradley Legal
Thank you for taking the time to provide us with this lovely feedback - Phil will be so pleased.
Absolutely terrible experience with…
Absolutely terrible experience with this company , had an advisor visit us in march this year still have no will or power of attorney’s from them just a big whole in our bank account , I have emailed and called but cannot get a response as to why these haven’t been done.
3 de novembro de 2025
Avaliação não solicitada
Resposta da Thomas Bradley Legal
We appreciate you bringing this to our attention. We strive to provide an excellent service and we are disappointed to hear that you have not experienced this. As this is a public domain we are limited to what we can discuss, can we ask that you contact our team directly at 0330 390 9200.
Phil was very polite and explained…
Phil was very polite and explained everything completely. Very nice man
21 de outubro de 2025
Avaliação não solicitada
Resposta da Thomas Bradley Legal
Thank you for taking the time to provide us with this lovely feedback.
Still waiting for my will
Having been informed by their representative that I would receive my will in three weeks I have now waited ten weeks. Also, no-one replies to my emails. Not their representative nor their enquiries service.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Thomas Bradley Legal
Thank you for taking the time to provide us with this lovely feedback. We are delighted to hear about your experience with our team. Thank you for choosing Thomas Bradley & Co for your property needs.
He was on time quick easy and very…
He was on time quick easy and very helpful
29 de outubro de 2025
Avaliação não solicitada
Resposta da Thomas Bradley Legal
Thank you for your feedback - We look forward to assisting you throughout your estate planning journey.
Phil was excellent…
Phil was excellent and was grateful for his time and input today. He went through all the required information, very caring and compassionate, and enabled us to make the informed choices.
Excellent service and input from Phil.
24 de outubro de 2025
Avaliação não solicitada
Resposta da Thomas Bradley Legal
Our team are delighted to hear about your experience. We are so pleased to hear that Phil was able to bring you clarity during what is often a difficult process. Thank you for taking the time to provide us with this lovely feedback.
Visited today by Dave
Visited today by Dave, quick and simple process, well recommended
24 de outubro de 2025
Avaliação não solicitada
Resposta da Thomas Bradley Legal
Thank you for taking the time to provide us with this lovely feedback, we are delighted to hear about your experience- Dave will be so pleased.
Revamp of a former will.
Phil was genial and easy to talk to, sense of humour and explained the process well.
Would recommend.
23 de outubro de 2025
Avaliação não solicitada
Resposta da Thomas Bradley Legal
Thank you for taking the time to provide our team with these kind words. We are delighted to hear about your positive experience with Phil.
Dave was very happy kind and helpful
Dave was very happy kind and helpful , well recommended
22 de outubro de 2025
Avaliação não solicitada
Resposta da Thomas Bradley Legal
Thank you for taking the time to provide us with this lovely feedback, We are delighted to hear about your positive experience with Dave.
Absolutely lovely
Absolutely lovely . Phil was polite, caring, and genuine. Explained it all easily. Friendly . Recommended
17 de outubro de 2025
Avaliação não solicitada
Resposta da Thomas Bradley Legal
Our team are delighted to hear about your experience with Phil. Thank you for taking the time to provide us with this lovely feedback.
Dave is a nice friendly and very…
Dave is a nice friendly and very helpful, no fuss
16 de outubro de 2025
Avaliação não solicitada
Resposta da Thomas Bradley Legal
Thank you for taking the time to provide us with this lovely feedback, We are delighted to hear about your positive experience with Dave.
Dave came out to see me
Dave came out to see me, very friendly, easy to talk too, simple process, very pleased with service
15 de outubro de 2025
Avaliação não solicitada
Resposta da Thomas Bradley Legal
Thank you for taking the time to provide us with this valuable feedback.
What a relief
What a relief, they have refunded me at last! After hearing many excuses, being passed from pillar to post, countless emails and phone calls, and finally threats from me (lawyers in Scotland and England, social media, Rip Off Britain), my deposit on a contract I cancelled the day after I had signed it has been returned to my account.
Many charities appear to be using a third party outfit that passes (sells?) the personal details of people who are interested in a free will-writing service, to the likes of Thomas Bradley + Co who do not appear to employ any qualified solicitors at all. It seems to me that they are basically a call centre.
Whenever I phoned them, the responses were the same, blaming another department, whoever I spoke to. It was like listening to a broken record, if anyone remembers those.
It appears to me that their main target audience is the elderly, hoping they simply give up, tire of complaining, or die, before deposits are repaid.
15 de outubro de 2025
Avaliação não solicitada
Resposta da Thomas Bradley Legal
Hi Elisabeth,
We’re glad to hear your refund has now reached you and that the matter is resolved. We’re sorry that your experience fell short of expectations and appreciate you taking the time to share it.
To clarify some of the points you raised, Thomas Bradley & Co provides will-writing and estate planning services through our own legal team, not via external call centres. We also work with a number of charitable partners to make free and discounted will services accessible, and we never sell or share personal data for marketing purposes.
Your feedback has been passed to senior management so that we can continue improving our communication and client-care process. We wish you all the best going forward.
— The Thomas Bradley & Co Team
If you want it done badly, go to Thomas Bradley
A horrible experience dealing with this company.
They held a large sum of our money for many months without delivering anything we had asked for.
A negative comment on their facebook page resulted in them blocking me.
Many of our emails were simply ignored, especially those to senior management
A few weeks ago they promised a full refund within seven working days
We had to chase this up by email and by phone before they eventually refunded this week.
They don’t seem to care about reputational risk and if the management ignore staff to the level they did us, I believe they could end up in an industrial tribunal as repeated ignoring is a form of bullying.
Not once did they apologise for their shocking service.
My advice to anyone thinking about using them for writing a will, power of attorney or a trust, stay well clear they are not worth the worry they cause and the hassle of trying to get them to treat you with even a little dignity is very stressful.
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Thomas Bradley Legal
We’re very sorry to hear about your experience and the difficulties you’ve described. We completely understand how concerning and frustrating delays or communication issues can be, and it’s disappointing to learn that you felt let down by the service you received.
While we’re unable to discuss individual cases publicly, we can confirm that your concerns have been noted and reviewed internally. We take all feedback seriously and are continuing to improve our client care procedures to ensure better communication, transparency, and timeliness moving forward.
If there are any outstanding matters you’d like to discuss further, please contact our Client Care Team at 0330 390 9200, and we’ll ensure this is looked into directly.
Thank you for sharing your feedback.
Writing a will
Thank you phillip for being so friendly and polite you made us tottaly at ease your sence of humour is great and i would recommend you for your service.
But i would please say could you leave your ghosts at home please 🤣🤣🤣
13 de outubro de 2025
Avaliação não solicitada
Resposta da Thomas Bradley Legal
Thank you so much for your kind words! We’re delighted to hear that Phillip made you feel comfortable and brought some humour to the process - it really means a lot to know you’d recommend him.
We’ll be sure to pass on your message (and your note about leaving the ghosts at home 👻😊). Thanks again for sharing your experience!
Truly poor service
Truly poor service. We have been clients since September 2024. We asked to get Wills, POA and a Trust. A year on and we have only been given 2 wills. We had a competency call arranged for POA last night and no one called. Now going down official complaint route. This company is regulated which will allow me to put a complaint into the Legal Ombudsman.
7 de outubro de 2025
Avaliação não solicitada
Resposta da Thomas Bradley Legal
We’re very sorry to hear that your experience has been disappointing and that your matters have not progressed as you expected. We understand how important timely communication and completion of legal documents are, and we regret that this hasn’t been your experience so far.
We would like to review your file as a priority to ensure everything is finalised and that any outstanding issues are addressed. Please contact our Client Care Team at 0330 390 9200 so we can arrange for this to be looked into immediately.
We take all feedback seriously and are actively reviewing our internal processes to improve scheduling, follow-up, and client communication across all ongoing matters.
Thank you for bringing this to our attention.
Terrible service
Terrible service. They took payment for the creation of a will when they visited to draft it a year ago and I have had nothing since.
I've chased 3 times now and still not had any traction.
I gave up and asked for a refund over a month ago. Unsurprisingly the communication has been minimal and I haven't received my refund.
8 de outubro de 2024
Avaliação não solicitada
Resposta da Thomas Bradley Legal
We’re very sorry to hear about your experience and the delay you’ve encountered. This is not the level of service we aim to deliver, and we understand your frustration.
We’d like to review this matter urgently to ensure your refund and documentation are handled promptly. Please contact our Client Care Team at 0330 390 9200 with your reference or booking details so that we can resolve this for you as soon as possible.
Thank you for bringing this to our attention — your feedback helps us improve our communication and client support processes.
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