Dure fietsendrager gekocht (degelijk ding dachten wij), totdat de hendel waarmee hij op de trekhaak geklikt moet worden zomaar brak (plastic, maar altijd keurig vorstvrij opgeborgen).er zijn vele rese... Ver mais
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Veja o que dizem as avaliações
Missing part on sidehill G3 residence when delivered. Emailed them - they said sorry, part would be sent ASAP. Not received, emailed again replied sorry will be sent ASAP. 1m later still not received.... Ver mais
Ich habe den Support von Thule wegen eines Defekts an meinem älteren Chariot Captain XL kontaktiert und bin insgesamt sehr zufrieden. Die Antwort kam zügig und war klar sowie ehrlich formuliert... Ver mais
A empresa respondeu
Ich habe bezüglich einer Reparatur von einem Buggy Kontakt mit Thule aufgenommen. Rückmeldung von Thule am nächsten Tag von Evelyn, die sofort eine Lösung gefunden hat, die sehr Kundenfreundlich... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Thule helps you transport anything you care for safely, easily and in style so that you are free to live your active life. Thule - Bring your life
Informações de contato
Fosievägen 13, 214 31, Malmö, Suécia
- www.thule.com
3,4
Bom
2 mil avaliações
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
No military discount in UK and Europe
Had to follow up with a service agent because my original query wasn't answered in the timeframe indicated and the answer was that they only provide military discount in the US. Will be looking at other brands for the kit I need.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta de Thule
Hello Aisling!
We are very sorry for the disappointment regarding the military discount.
At the moment, we unfortunately do not offer this type of discount in the UK or the rest of the European market. Your request has been forwarded to the appropriate team. We are actively working on implementing similar programs for Europe in the future, but we are not able to give a launch date yet. For now, this option is only available in the United States, since different Thule markets has different sales policies. We completely understand your frustration, and we are sorry that we could not provide the discount you were hoping for. Your feedback is important for us in order to review such shortcomings.
Best regards,
Your Thule Team
Il supporto post vendita numero uno
I prodotti sono ottimi e resistenti. Ottima facilità di reperimento parti di ricambio.
Il supporto tecnico risponde velocemente e quando ho avuto il problema con una spedizione in ritardo , è bastata una mail a cui è seguita una risposta di presa in carico dopo due ore e il mio pacco è arrivato a destinazione.
Hanno subito contattato il corriere per far sbloccare la spedizione.
Assolutamente consigliati e i prezzi sono onesti.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta de Thule
Hello Adriano!
Thank you a lot for your feedback! We are very happy to hear that our customer service team could respond quickly and assist you. Your satisfaction is a priority for us!
Best regards,
Your Thule Team
Squeeking Thule Omnistor 5200
I contacted Thule via their website to ask if they have a solution for the squeeking issue we hsve with our awning. Within half an hour i received a reply informing me that a package will be sent to my home addres with the solution. That is what i call GREAT CUSTOMER SERVICE. Thank you Thule.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de Thule
Hello Hans!
Thank you so much for your feedback! We are really happy to hear that you received the help you needed and everything worked out!
Kind regards,
Your Thule Team
The product is not fit for purpose (for Honda CRV).
Revised review - after exchanging for alternative brand.
Whilst the roof bars are well build / designed - the fitting for a Honda CRV 2018 - 2023 is not fit for purpose.
The design leaves the locks redundant, with the ability to remove the whole rack by simply undoing 8 screws.
Check the fitting for your car before purchasing - I did, but the approved solution is not suitable and Thule advised this was down to Honda.
15 de fevereiro de 2026
Avaliação não solicitada
Resposta de Thule
Hello Lee!
We are very sorry to hear that your expectations from Thule products were not met. We would really like to help you, so feel free to reach out to us via support.thule.com/s/contactsupport so we can take a closer look at your inquiry.
Kind regards,
Your Thule Team
Kein Verständnis
Wenn man für eine Markise von 2012 nicht mal mehr eine kleine Ersatzfeder (Cent-Beträge) des Einrastmechanismus erhält und deswegen die Markise unbrauchbar ist, so habe ich dafür kein Verständnis.
Aber mit dieser Methode läßt sich natürlich der Gewinn und Umsatz des Unternehmens steigern.
Ich werde mich daher in Zukunft von allen Thule Produkten distanzieren. Die nächste Markise wird nicht mehr von Thule sein.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta de Thule
Hallo Wolfgang K. danke für Deine Bewertung. Schade zu hören das wir dir die gesuchte Ersatzfeder nicht anbieten konnten. Auch wenn kleinstteile nicht immer einzeln angeboten werden können so gibt es fast immer ein passendes Ersatzteil um die Markise wieder voll funktionsfähig zu machen. Melde Dich dazu gerne bei uns unter Kontakt@thule.com wenn du uns noch eine Chance geben möchtest. Wir finden bestimmt eine Lösung die wir anbieten können.
Viele Grüße
Dein Thule Team
Très bien, je recommande
Très bien, suite à mes questions diverses sur le site, j'ai eu des réponses précises, rapides et professionnelles. Je recommande vraiment les produits Thule malgré le prix plus élevé que la concurrence, mais cela reste un produit sûr et durable dans le temps
13 de fevereiro de 2026
Avaliação não solicitada
Resposta de Thule
Bonjour Pascal,
Merci beaucoup pour votre retour ! Nous sommes très ravis que notre service client ait pu vous répondre rapidement et vous accompagner. Votre satisfaction est toujours notre priorité !
Bien à vous,
Votre Équipe Thule
Resposta de Thule
Hello Maurice!
Thank you for your feedback! We are glad that you are satisfied with our help and service.
Best regards,
Your Thule Team
Quick and precise support
10 de fevereiro de 2026
Avaliação não solicitada
Resposta de Thule
Hello Bertrand!
Thank you so much for your feedback. Your positive experience is very important to us. Thanks for sharing!
Kind regards,
Your Thule Team
La réponse était un peu incomplète mais…
La réponse était un peu incomplète mais partiellement utile.
Il serait souhaitable de préciser que les coulisseaux filetés sont vendus par sachet de 4, cela m’aurait évité de commander 4 sachets.
Pourrais-je vous les renvoyer ?
Cela fait 40 ans que je me sers du matériel Thule pour la voiture c’est du top qualité.
27 de janeiro de 2026
Avaliação não solicitada
Resposta de Thule
Bonjour Bernard,
Merci beaucoup pour votre retour et pour votre fidélité à Thule depuis tant d’années, nous vous en sommes vraiment reconnaissants. Nous sommes également reconnaissants pour votre remarque, qui nous aide à améliorer nos informations et notre service. Si vous souhaitez renvoyer les sachets commandés en trop, nous serons heureux de vous aider. N’hésitez pas à nous contacter via support.thule.com/s/contactsupport.
Bien à vous,
Votre Équipe Thule
Service complètement nul
Service complètement nul, un mois pour recevoir la commande, incapable de gérer les problèmes et de trouver des solutions, alors que le partenaire Suisse de Thule chez qui j'ai "doublé" la commande m'a livré en 48 heures !! Pourquoi la maison mère ne fait pas appel à son partenaire afin de remplir ses engagements: mystère ! Par ailleurs le site internet sur lequel on commande NE PERMET PAS DE SUIVRE SA COMANDE ET DE FACILEMANT ENTRER EN CONTACT POUR RECLAMER
7 de janeiro de 2026
Avaliação não solicitada
Lack of replacement parts
Having damaged the lid of our box, Thule are unable to replace or repair it.
Having also previously enquired I understand this is not something Thule can do, sadly meaning the roof box will have to be thrown away.
Sustainability not being high on their agenda.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta de Thule
Hello Jeremy!
Thank you for sharing your feedback, and I am very sorry for the inconvenience this has caused. This is so unfortunate that the roof box you have is a discontinued model, and replacement lids are sadly no longer produced. We completely understand how disappointing that is and we are truly sorry that you did not receive an assistance you were hoping for. If there is something we could assist you better, please do not hesitate to reach out to us.
Kind regards,
Your Thule Team
Top Service und Qualität!
Top Service und Qualität!
Ich kann nur weiter empfehlen.
8 de fevereiro de 2026
Avaliação não solicitada
Resposta de Thule
Hallo MY, vielen lieben Dank für Deine Bewertung. Es freut uns das Du mit unserem Service und Qualität zufrieden bist. Wir wünschen Dir weiterhin viel Freude mit Deinen Thule Produkten.
Viele Grüße
Dein Thule Team
Great customer service
I message them after a suspected fault with an item I had purchased of theirs from Halfords, they promptly resent me a new item and all is well.
30 de janeiro de 2026
Avaliação não solicitada
Resposta de Thule
Hello Matt!
Thank you so much for your feedback! We are happy to hear that you are satisfied and received the necessary help from our end.
Best regards,
Your Thule Team
einfach Top wie schnell und präzise…
einfach Top wie schnell und präzise einen bei Thule geholfen wurde. Alle Daumen hoch.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta de Thule
Hallo Herr Hütte, vielen Dank für Ihre Tolle Bewertung.
Viele Grüße
Ihr Thule Team
Mangelhafter Ersatzteilservice - keine Nachhaltigkeit
Produkt: Thule RoundTrip (799,95€). Nach dem Verlust des linkes Rear Wheels bei der letzten Flugreise, habe ich das Rear Wheel Set als Ersatzteil bestellt. Nur leider lässt sich das Rear Wheel ohne das -inzwischen nicht mehr auf der Ersatzteil-Zeichnung (homepage) aufgeführte- "Ersatzteil 15" nicht an der Hartschale verschrauben. Die Schrauben wurden ebenfalls nicht geliefert. Auf mehrfache Nachfragen bei Thule wurde angegeben, dass das Ersatzteil 15 nicht bestellbar sei. Verrückterweise ist das Rear Wheel Set als Ersatzteil damit für die meisten Reparaturfälle obsolet. Dass Thule ein einfaches Ersatzteil für die Verschraubung des Rear Wheels an der Hartschale nicht anbieten kann ist schlechter Ersatzteil-Service und einem Produkt dieser Preisklasse absolut nicht angemessen und sehr enttäuschend. Eine sonst neuwertige RoundTrip ist nun nicht mehr zu verwenden. Gemäß dieser Erfahrung ist Thule im Hinblick auf Nachhaltigkeit und Reparaturservice absolut nicht zu empfehlen.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta de Thule
Hallo Arndt, vielen Dank für Deine ehrliche Bewertung. Bei Thule ist Nachhaltigkeit in unseren täglichen Betrieb integriert (https://www.thule.com/de-de/about-thule/sustainability). Wir arbeiten täglich daran unser Ersatzteilsortiment und Möglichkeiten zur Reparatur weiter zu verbessern. Bei den wenigen Ausnahmen ist es uns ein großes Anliegen dennoch Lösungen anzubieten. Melde Dich gerne unter Kontakt@thule.com und wir prüfen was wir für Dich tun können.
Viele Grüße
Dein Thule Team
Worse Delivery experience EVER !!!
Worse Delivery experience EVER !!!!
If I give it 0 stars I would.
Thule make use of cheap delivery services even when you pay for delivery.
I ordered a simple small item ( A KEY)
Dated ordered 6th January 2026. A month onwards and I still have not received my order. JUST FOR A KEY !!!!!!
Apparently their courier warehouse burnt down! SHAME! Nobody informed me. I have to chase them to get the confirmation that my KEY was burnt !
Next they use another cheap scape courier service in GLS, send me a track number 9 days ago, and the item is still sitting in FRANCE !!! Let me guess their warehouse got FLOODED by a storm !!???
Imagine I had ordered something far more expensive. Not in a million years will I do that!
Please take caution on your purchases
5 de fevereiro de 2026
Avaliação não solicitada
Resposta de Thule
Hello Mario!
Thank you for your feedback and we are truly sorry for the experience you have had. We understand how frustrating this situation has been for you. Very unfortunately, but the information is correct and our transportation partner experienced a serious fire incident in the middle of January. This unfortunate event caught us completely off guard, and we deeply regret the impact it had on your order and on your trust in our delivery process. We are also very sad for the situation with the replacement shipment. Please know that we are doing everything we can from our side as a customer service to support the delivery and assist you throughout this process. Your feedback is very important to us, and we have already taken internal measures. We truly appreciate you sharing your experience. If there is anything more we can do for you right now, please do not hesitate to reach out here: support.thule.com/s/contactsupport. We remain fully committed to resolving this for you.
Best regards,
Your Thule Team
Snelle en duidelijk antwoord
5 de fevereiro de 2026
Avaliação não solicitada
Resposta de Thule
Hello Kerstin!
Thank you for your feedback! We are glad that you are satisfied with our help and service.
Best regards,
Your Thule Team
Super gelaufen
Schnelle Antwort,etwas mir sogar umsonst zugeschickt!Ich bin positiv überrascht,dass es noch solchen Service gibt! Vielen Dank
2 de fevereiro de 2026
Avaliação não solicitada
Resposta de Thule
Hallo Denis, vielen Dank für Deine tolle Bewertung. Es freut uns das Du mit unserem Support zufrieden bist.
Wir wünschen Dir viel Freude mit Deinem Thule Produkt.
Viele Grüße
Dein Thule Team
MALA ATENCIÓN
Hice el pedido el 27 de diciembre y no llegó hasta el 10 de enero aproximadamente. Intenté contactar con el servicio al cliente varias veces y la respuesta y el trato no fueron los esperados de una empresa como Thule.
12 de janeiro de 2026
Avaliação não solicitada
Resposta de Thule
Hello Lara!
Thank you for your feedback. We are sincerely sorry that your expectations were not met. If you feel that we can improve our answers and the quality, please do not hesitate to address your request to our support portal: support.thule.com/s/contactsupport. We will then carefully review your case and do our best to provide you with the best possible assistance we can offer from our side.
Kind regards,
Your Thule Team
Respect to the Customer and Efficiency
I bought a backpack that happened to have a small problem in one of the inside pockets. I contacted Thule and in no time they send to my residence another product in perfect shape.
16 de janeiro de 2026
Avaliação não solicitada
Resposta de Thule
Hello Victor!
Thank you so much for your feedback! We are happy to hear that our customer service team was able to assist you perfectly. Your satisfaction is our priority!
Sincerely,
Your Thule Team
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