Great sales representative, good prices but the absolute worst shipping/packaging department. Every box had broken open where taped. Thinnest cheap tape available. Spoke with sales representative... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
I originally had a good experience in 2023 so I decided to use them for another project. They sent the wrong color tile now adding significant cost and delays to my project (actually more than double... Ver mais
A empresa respondeu
I am shopping for a bathroom floor tile for a room with an existing bath tub surround and countertop. Ive had carpet there for far too long. The Romanesque looking existing tile i still love. Tile bar... Ver mais
Beautiful products! Ordering is simple. The website calculators are helpful, and getting the samples couldn't be easier. Everything arrived well packed and there doesn't appear to be any breakage.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
TileBar is an innovative design resource dedicated to transforming spaces. With tailored, expert solutions that exceed the expectations of residential and trade clients alike, TileBar provides the most modern and inspiring tile and stone shopping experience in the industry. Through a curated product assortment, technical innovation, personalized service, and an elevated omnichannel experience, TileBar ensures that every project accomplishes a unique vision and aesthetic.
Escrito pela empresa
Informações de contato
45 West 21st Street, 10010, New York, Estados Unidos
- 888-541-3840
- info@tilebar.com
- www.tilebar.com
3,2
Bom
9 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Having support from TileBar as a designer
Having support from TileBar as a designer, and having a rep I can turn to for support was super helpful. They were great about securing an order and following up as the tile was coming in.
10 de março de 2025
Resposta da TileBar
Hi Katie, Thank you for your amazing review! Your happiness with our services fills us with joy. You are greatly appreciated as a client, thank you for being part of the TileBar family.
Tile bar had the exact tile I was…
Tile bar had the exact tile I was looking for at a good price and was able to ship quickly so I could finish my project. Their customer service reps are professional and helpful. There are so much to choose from that you can find exactly what you’re looking for.
10 de março de 2025
Resposta da TileBar
Hi Rose, Thanks for the fantastic review! It’s been a pleasure working with you, and we greatly appreciate you being part of the TileBar family.
Broken Sample Tiles
I placed two orders, and three of the sample tiles arrived broken. I’m happy to provide order numbers and share pictures but do not need to replace the tiles.
29 de dezembro de 2024
Resposta da TileBar
Hi Jennifer,
We apologize your recent shopping experience was not great and appreciate you bringing this to our attention. Our team would certainly like to improve your experience with us. Your concerns have been escalated and we will be reaching out privately. Please keep an eye on your inbox.
Tile matching
I needed to order some additional tile to match a previous order because we liked the tile so much, we decided to tile the rest of the house. TB was able to match the lot numbers and get us the tile we needed. They were easy to work with.
20 de fevereiro de 2025
Resposta da TileBar
Hello, We appreciate you taking the time to write such a fantastic review. We are committed to consistently exceeding your expectations. Thank you for being part of the Tilebar family.
Great customer service with quick…
Great customer service with quick response and follow-up.
1 de abril de 2025
Resposta da TileBar
Hi Cathy, We truly appreciate your positive feedback! It’s clients like you who make our work so rewarding. Thank you for being a valued client.
Customer service is exceptional and…
Customer service is exceptional and samples have been amazing quality. Have not received my order yet so cannot comment on end result until the transaction is completed.
10 de abril de 2025
Resposta da TileBar
Hi Paulina, We appreciate you taking the time to write such a fantastic review. We are committed to consistently exceeding your expectations and can't wait for you to complete your project as you have envisioned.
Easy to find items on site and helpful…
Easy to find items on site and helpful staff.
31 de março de 2025
Resposta da TileBar
Hi Liz, We truly appreciate your generous compliments! It makes us happy to hear that you were easily able to navigate our website and that we were able to assist you as you needed. We appreciate you being a loyal customer.
They're the best
TileBar has the best customer service, and an excellent selection of tile.
10 de abril de 2025
Resposta da TileBar
Hello, Thanks for the fantastic review! Customers like you are the reason we love what we do. Thank you for being part of the Tilebar family.
DO NOT ORDER FROM TILEBAR.COM if you…
DO NOT ORDER FROM TILEBAR.COM if you expect reliable shipping and customer service!
I purchased tiles for a project with a tight timeline, ordering well in advance based on their product info, which stated I should receive them in 10 days. After two weeks with no delivery, I called and was told that items don’t ship for 5 business days—yet my order still hadn’t shipped, and there was no communication on when it would.
When the tiles finally arrived, they were completely wrong. I contacted customer service immediately, provided all requested details, and repeatedly asked for an updated timeline—now facing project delays due to their mistake. They assured me my replacement order would be given "top priority" and that I would receive a shipping notification soon.
It has now been five more days, and I have yet to receive any shipping update. This experience has been nothing short of frustrating and unprofessional. If you need tiles on a schedule, avoid TileBar at all costs!
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da TileBar
Hi April,
We apologize for your negative shopping experience with your purchase and appreciate you bringing this to our attention. We will be reaching out to you privately to discuss this matter, so we may properly assist you. Our team would certainly like to improve your experience with us, so please keep an eye on your inbox.
Triple check all your materials
Box full of cracked tiles and sent the wrong grout color that I of course did not realize was the wrong color until my tile was already grouted.
31 de dezembro de 2024
Avaliação não solicitada
Resposta da TileBar
Hello,
We’re truly sorry to hear about your negative experience and appreciate you taking the time to share your feedback. Your concerns are important to us, and we’re committed to making things right. Our team will be reaching out to you directly to address this matter. Please watch for our message in your inbox.
$1412.81 in products never received. No communication
Ordered tiles over a month ago on Nov 11 2024 and still did not receive anything yet (today is Dec 17).
They gave a tracking number that does not work. Unfortunately the company stopped replying to my emails, despite reaching out several times throughout November and December. So having to go through the bank to get my money back now.
8 de novembro de 2024
Avaliação não solicitada
Resposta da TileBar
Hello, we apologize for your negative shopping experience with your purchase and appreciate you bringing this to our attention. We did note that you have been working with a few members of our team that have provided you more insight on your shipping details with the carrier. Your concerns are taken very seriously and we want to ensure you have clear communication. Our team would certainly like to improve your experience with us, so please keep an eye on your inbox for further updates on your shipment.
Tile bar shipped tiles without any…
Tile bar shipped tiles without any packaging. They arrived damaged. Tile bar is refusing to place the damaged tiles despite picture proof of cracked and shipped pieces.
20 de novembro de 2024
Avaliação não solicitada
Resposta da TileBar
Hi Joy, I apologize that your shopping was not great, and not a proper reflection of how we would like to assist our clients. We appreciate you bringing this to our attention. After reviewing the details from your order, I do see your trade rep has been assisting in resolving this matter. We look forward to providing you with a resolution that works well for you.
Great Experience
Easy to maneuver the website for tile selections. The help I received from my designer. The room simulator so I could see how the tile looked.
1 de maio de 2024
Resposta da TileBar
Hi Caroline,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us.
Effective customer support
Had an issue ordering a sample online. I called up TileBar support and they had me on my way with my samples in a few minutes. Professional and helpful!
20 de junho de 2024
Resposta da TileBar
Hi Parker,
Thank you for your kind words! We're thrilled you loved your experience with TileBar.
Customer Service is Great
Customer Service is friendly and knowledgeable.
I would have given a four rating because my samples order was delayed for quite a bit because not all of the samples were not available, however, when I reached out, I was told why they were holding it and trying to ship it all at once. I wish they would send what they have or give you the option to take part of the order and wait for the other, etc., without you having to call in. Because Customer Service has been so great and accommodating they had to receive a five
9 de julho de 2024
Resposta da TileBar
Hi Shalene,
We truly appreciate your positive feedback! It’s clients like you who make our work so rewarding. For situations like this, we are working on improving our sample system. Thank you for being part of the Tilebar family.
Fantastic SERVICE AND SHIPPING
Fantastic Pro service by Natalie and incredibly fast shipping.
7 de agosto de 2024
Resposta da TileBar
Hi Pam,
Thanks a ton for the positive feedback! I’m really glad to hear you had a great experience.
Resposta da TileBar
Hi Judy,
We truly appreciate your positive feedback! It’s clients like you who make our work so rewarding.
Resposta da TileBar
Hi Marianne,
Thank you for your feedback. We’re delighted that you’re satisfied with our services.
The entire shopping process was smooth…
The entire shopping process was smooth and easy. Our tile arrived quickly, was packaged well and it even smelled nice.
8 de maio de 2024
Resposta da TileBar
Hi Brian,
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience working with us. Thank you for being a valued client.
Everyone in the store was helpful and…
Everyone in the store was helpful and courteous and a joy to work with in picking out our tile/
20 de agosto de 2024
Resposta da TileBar
Hi Pam,
Your kind words mean a lot to us! We’re delighted that you’re satisfied with our showroom staff.
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