I had my 2nd service today at Toomey MG, I was looked after by Mia Charters from the service dept. I was most impressed with her Customer ServIce skills and pleasant demeana, If MG know what is good f... Ver mais
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Veja o que dizem as avaliações
Met at service desk, was seen by Mia Charters. Very nice person, came across as professional and had great "people skills" even had a bit of banter! Service completed quick an d trouble free, had a co... Ver mais
A empresa respondeu
Great customer service by Mia took me in with welcoming smile and made me comfortable as a customer. Tea coffee bar needs refilling but thats minor, was informed possibly 2 hrs service but was done... Ver mais
A empresa respondeu
I would like to say a huge thanks to Giovanni at MG Basildon. Earlier today my car wouldn’t start - we called AA who identified that the battery was being drained due to an initialising issue with the... Ver mais
Detalhes da empresa
- Concessionária
- Martelinho de Ouro
- Oficina Mecânica
- Mecânica de Carros
- Concessionária de veículos motorizados
- Revendedora de carros usados
Escrito pela empresa
New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.
Informações de contato
West Mayne6, SS15 6RW, Basildon, Essex, Reino Unido
- 1268977468
4,9
Excelente
286 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 86% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very good service at MG basildon today…
Very good service at MG basildon today from mia. Came in for my washer fluid not working. Very efficient.
15 de janeiro de 2026
Avaliação não solicitada
It was swift and the lovely Mia was so…
It was swift and the lovely Mia was so kind and welcoming! Love xx
15 de janeiro de 2026
Avaliação não solicitada
Mia was the receptionist on duty she…
Mia was the receptionist on duty she was professional polite and very helpful.
15 de janeiro de 2026
Avaliação não solicitada
Mia did a wonderful job today
Mia did a wonderful job today. My wind screen wiper had broke and she got me in to have it fixed within the hour.
14 de janeiro de 2026
Avaliação não solicitada
Mia was professional
Mia was professional, and very, very good. The service was done promptly and as promised 😊
14 de janeiro de 2026
Avaliação não solicitada
Brilliant service polite and friendly
Brilliant service polite and friendly. Mia was friendly and very helpful
14 de janeiro de 2026
Avaliação não solicitada
Everything was efficient and on time at…
Everything was efficient and on time at my appointment today I was served by Mia and Paul. Thank you MG
12 de janeiro de 2026
Avaliação não solicitada
Great service from Mia at MG Basildon
Great service from Mia at MG Basildon, thank you
10 de janeiro de 2026
Avaliação não solicitada
I called up and spoke to Mia
I called up and spoke to Mia, she got my car in straight away, she was very helpful and updated me on how my car was doing. Very happy with the service
10 de janeiro de 2026
Avaliação não solicitada
Had service done today at toomeys
Had service done today at toomeys. Mia charters was who I dealt with and is love to say the customer service was great and I’ll definitely be coming back here next time
10 de janeiro de 2026
Avaliação não solicitada
Great recall service from MG and staff Mia/Kamil
Had a recall service today which was carried out efficiently and promptly. They also took a look at squeaky breaks for me and carried out a brake clean free of charge. Mia Charters at the service desk was very friendly and helpful and the technician Kamil explained the brake situation. Overall ver pleased with the service all round.
9 de janeiro de 2026
Avaliação não solicitada
Pleasant experience with a lovely…
Pleasant experience with a lovely reception, excellent job.
10 de janeiro de 2026
Avaliação não solicitada
Mia was an absolute STAR!
Mia was an absolute STAR!! Good and speedy service!
9 de janeiro de 2026
Avaliação não solicitada
Brilliant service from Mia today
Brilliant service from Mia today. Thank you MG basildon never fail to impress us.
9 de janeiro de 2026
Avaliação não solicitada
Thank you Mia for all support.
Thank you Mia for all support.
9 de janeiro de 2026
Avaliação não solicitada
Excellent service
Excellent service
Very polite and friendly
9 de janeiro de 2026
Avaliação não solicitada
Service
Mia was really helpful on the day and gave good advice on the service. Thank you
8 de janeiro de 2026
Avaliação não solicitada
My car was in for a recall and Mia was…
My car was in for a recall and Mia was so helpful and friendly. It was in for an all day appointment and Mia rang me at lunchtime to give me an update on my car.
8 de janeiro de 2026
Avaliação não solicitada
No tyre nut connector
I was sold a second had car without a tyre nut connector. When I asked, I was told the nuts are not standard so Toomey will not replace.
Was told to go to a service station and ask then to cut them off.
I feel the after service is pathetic to non existent
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Toomey Motor Group - Toomey MG Basildon
Dear Dave,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience.
This vehicle was supplied over a year ago, and we understand that you visited us prior to Christmas regarding the locking wheel nuts. At that time, our Parts team inspected the vehicle and advised that the locking nuts fitted are non-standard. Unfortunately, in such cases, replacement keys are not always available through the dealership. As a result, an alternative solution was explained, including removal by a service centre equipped with the appropriate tools.
We appreciate that this was not the outcome you were hoping for and regret that it has affected your perception of our aftersales service. Your feedback is important to us, and a member of our management team will be in touch with you directly to discuss this further.
Thank you again for raising your concerns.
Kind Regards
Toomey Motor Group
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