Topflight Avaliações 

1.916
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

You have a choice. Book direct or book with Topflight. If you book Topflight, you're assured of support in resort (really helpful to get to know the place, to book trips, any issues), you've bet... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Brilliant resort managers Giuesppie and Richard. Very informative and friendly. Everything worked from the time of arrival at Dublin airport to arrival at hotel. Hotel Olivetto was superb. Brilliant b... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just back from a week in Sorrento. Top flight team from sales through to resort team were excellent. The introduction to Sorrento walk around, organised by the resort team, was a great idea and a good... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We had a great experience with Topflight. Before our holiday, I got a WhatsApp message from our Topflight rep, Giuseppe Tonoli, introducing himself and he attached a Resort Info pack. He gave us a v... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Viagens e Férias

Informação fornecida por fontes externas variadas

We at Topflight are proud to be a fully Irish-owned company and a market leader in providing quality holidays both to summer destinations as well as having an award-winning ski programme. A fully licensed & bonded company and trusted by holidaymakers for over 40 years, you can book with confidence with Topflight.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 95% das avaliações negativas

Normalmente responde dentro de 1 semana

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4,6

Todas as avaliações

(1.916)

301 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Be aware Hotel is 11kms from town.

Communications from Topflight both before and aTfter Holiday was good. Arrival at airport no problems. Tour guide was excellent, went way and above expectations. Hotel very disappointing in my opinion not a four star establishment more like a three.Cleaniness was good, but location and amenities let it down. Yes we were told the Hotel was outside of Ostuni town, but hadnt quite realised how far outside, approx 11 kms. with no taxi service available, and the hotel shuttle booked up very quickly and only available on certain days, you were left in the middle of nowhere with no where to walk, (no footpaths) no shop of any kind. The swimming pool is tired with parasols that were broken, snack bar only available 2-hours each day, no hand rails for those of us that have a few mobility
issues. Food would have to be another concern, its not everyone who adores Italian food and whilst I can eat pasta, I really dont want it for every meal, very little attention given to choice of international meals, dont think we saw red meat/ or chicken for the 7days. Accomodation for us did not come up to expectations, our room (131) was dark, small and offered very little in storage facilities, we both practically lived out of our suitcases, there was a set of 4-drawers but filled with 1st drawer extra blankets, 2nd drawer had pillows 3rd drawer had bed linen only leaving one drawer for us. Hanging space was again limited and certainly not suitable for long dresses. Toileties were scarce to say the least, we had to ask every day for shower gel and shampoo as they were never replaced, we had the smallest bar of soap imaginable. Hotel in general needs an upgrade, no where really to hang out to relax there was a room with a about 6chairs really not enough for a hotel of its size. No proper bar area. overall would not be recommending. Buses were clean and of a good standard Found the length of the tours just too long especially standing about in 35 deg heat - quite a bit of filling in time .

26 de maio de 2026
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Resposta da Topflight

Thank you for taking the time to share your feedback.

We're pleased to hear that you were happy with the service provided before and during your holiday and that your tour guide exceeded expectations.

We're very sorry that the hotel did not meet your expectations. While we appreciate that the location may not have suited your preferences, the hotel is described as being in a secluded rural setting, offering a peaceful atmosphere away from the bustle of town life, with Ostuni approximately a 15-minute taxi ride away. We have, however, noted your comments regarding the facilities, accommodation, dining experience and excursions and will share them with our Product Team for review as we always look to improve wherever possible.

Thank you again for your valuable feedback. We do hope to welcome you on another Topflight holiday in the future.

Kind regards,

Amy.

Avaliado com 5 de um total de 5 estrelas

Topflight made our holiday very easy and enjoyable.

Topflight made our holiday very memorable. Every aspect of our journey was meticulously planned and it meant that we could totally relax.

It was our first time booking a package but it won’t be our last!

Thank you to the Topflight team and an extra special thank you to our tour leader, Carmela. She was excellent!

26 de maio de 2026
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Resposta da Topflight

Thank you so much for your lovely feedback!

We are delighted to hear everything went so well and thank you for your kind words about Carmela!
We do hope to see you again in the future!

Kind regards,

Amy.

Avaliado com 5 de um total de 5 estrelas

Satisfied customer

We had a great holiday our rep Giuseppe was brilliant did everything he could to help when my bag did not arrive. Thanks again Giuseppe

3 de junho de 2026
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Resposta da Topflight

Thank you, Mary for your kind feedback.

We really appreciate your patience and understanding throughout the difficulties with your lost luggage and we're delighted to hear from you. Your lovely comments mean a great deal to us.

We hope to welcome you back again in the future.

Kind regards,

Amy.

Avaliado com 5 de um total de 5 estrelas

Topflite, top company

Great company to travel with. Seamless transfers and first class communication, could not fault Topflite in any way whatsoever. Would definitely book again with them.

24 de maio de 2026
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Resposta da Topflight

This is fantastic to hear!

We look forward to welcoming you back again.

Kind regards,

Amy.

Avaliado com 4 de um total de 5 estrelas

Very enjoyable holiday from start to finish.

Booking process was easy. Transfers were very efficient. Tour guide was excellent and she had great English. She informed us all about the history of the 2 Islands and all areas visited. The tours provided on the holiday were really very good, we thoroughly enjoyed the trip. We will travel again with Topflight.

25 de maio de 2026
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Resposta da Topflight

Thank you for your kind feedback.

We are delighted your trip was so enjoyable!

We do hope to welcome you back in the near future.

Kind regards,

Amy.

Avaliado com 5 de um total de 5 estrelas

Just back from Sardinia

Just back from Sardinia, we had a wonderful time. Our guide was exceptional, the daily tours were great at a relaxed pace.

2 de junho de 2026
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Resposta da Topflight

Thank you for your kind feedback.

We are thrilled you had a wonderful holiday.

We hope to see you again in the future.

Kind regards,

Amy.

Avaliado com 5 de um total de 5 estrelas

Great holiday in Sardinia

Great holiday in Sardinia. Guide Francesca was brilliant. Knew her stuff on the tours. Overall a fine experience.

2 de junho de 2026
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Resposta da Topflight

Thank you Sean for your kind feedback and about Francesca!

We hope to see you again in the future.

Kind regards,

Amy.

Avaliado com 4 de um total de 5 estrelas

Trip to the Istrian Peninsula and Trieste

Booking was easy and uncomplicated. Holiday itself was well planned, with every second day free to do your own thing. One slight downside was the amount of cobble and rough pathways encountered also the absence of hand rails on many of the steps and stairways encountered. This did not appear to be flagged to any degree in the holiday details supplied. The guide was helpful and attentive and always available with useful hints and advice, local guides were excellent . Coach and driver were excellent throughout. Hotel was spacious and appeared to be quite modern , rooms were quite large with comfortable beds, plenty of storage, but lack of drawers was a downside. Meals were self service buffet style throughout, more variety, especially at breakfast would make an enjoyable experience more enjoyable. Main access to the dining room on the first floor is by a wide stairway with only half a handrail on one side, daunting to persons with vertigo or balance problems, alternative access via lift to the first floor and entry via an unmarked passage was available but not signposted, Arrangements in general were easy to follow and were well flagged on the Group Whatsapp. The Whatsapp was also useful for communication among the group. All in all a pleasant experience with fabulous scenery and a lovely group of people.

17 de maio de 2026
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Resposta da Topflight

Thank you so much for taking the time to share such thoughtful feedback. We're delighted to hear that you enjoyed the holiday overall, from the scenery and wonderful group atmosphere to the support of your guide, local guides and driver throughout the trip.

We really appreciate your comments regarding the pathways, handrails and hotel accessibility, as well as the dining experience. These are valuable observations and exactly the kind of feedback that helps us improve both our holiday descriptions and the overall experience for future travellers.

It's especially lovely to hear that the WhatsApp group worked so well and helped everyone stay informed and connected throughout the tour. Thank you again for your kind words and feedback – we're so pleased you had such an enjoyable trip and hope we'll have the opportunity to welcome you on another adventure soon.

Kind regards,

Amy.

Avaliado com 5 de um total de 5 estrelas

Delightful Expereience

To meet the Topflight staff member who was calm, kind and so helpful plus one felt great after making
the booking. No stress involved.

27 de maio de 2026
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Resposta da Topflight

This is super to hear!

Thank you for such kind feedback and for highlighting the efforts of our team.

We hope to see you again in the future.

Kind regards,

Amy.

Avaliado com 5 de um total de 5 estrelas

25th Wedding anniversary in Tuscany…Bellissimo!

We had the best trip to Tuscany earlier this month. Hotel had large, clean rooms with beautiful pool area. Our tour guide for the week, Andrea, was simply fabulous! She was so knowledgeable and friendly and always available help, arranging a private wine tour on one of our 'free' days which was one of the highlights of the week. We were a little nervous beforehand about going on an 'organised'tour but there was absolutely nothing to worry about.
We had a lovely small group, good hotel, wonderful guide (who was available for us during the whole week, helping us throughout) and AMAZING memories made of beautiful Tuscany. Would recommend 💯

1 de maio de 2026
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Resposta da Topflight

Wow, this is super to read!

We are thrilled you had a wonderful holiday with us and thank you for highlighting Andrea's efforts. Tuscany really is something special!

We do hope to welcome you back in the near future.

Kind regards,

Amy.

Avaliado com 5 de um total de 5 estrelas

The tour guide

The tour guide, Francesca, was exceptional. Her friendly manner, helpful advice and constant availability endeared her to our group.

27 de maio de 2026
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Resposta da Topflight

Thank you Denis for your feedback and kind words about Francesca.

We look forward to welcoming you back in the future.

Kind regards,

Amy.

Avaliado com 5 de um total de 5 estrelas

The whole package was just exceptional

The whole package was just exceptional
Everyone involved made it a holiday to remember

26 de maio de 2026
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Resposta da Topflight

We are thrilled to hear this!

Thank you for sending us your valuable feedback.

We hope to see you again soon.

Amy.

Avaliado com 5 de um total de 5 estrelas

The Topflight reps were so nice and…

The Topflight reps were so nice and helpful, the woman in Dublin snd Sue in Austria. Great hotel, staff so accommodating and tour guide was first class. All of us had the best possible experience from arrival to departure. We will definitely be booking with Topflight in the future.

26 de maio de 2026
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Resposta da Topflight

Thank you for your kind feedback!

We are delighted to hear you had a such a great trip with us and thank you for highlighting all of the efforts of the team.

We do hope to welcome you back again in the near future.

Kind regards.

Amy.

Avaliado com 4 de um total de 5 estrelas

Initial contact with Topflight sales…

Initial contact with Topflight sales team was good.
The Topflight team in Italy were pleasant and helpful, but could be supported better by management.
The checkin procedures both in Dublin and Naples left a lot to be desired. I doubt very much if Ryanair are accepting the same procedure’ as was evident with the aer Lingus check-in. Really need to be improved.

25 de maio de 2026
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Resposta da Topflight

Thank you for your feedback Damian. We’re delighted to hear your initial contact with our sales team was positive and that our team in Italy were pleasant and helpful throughout your trip.

We also appreciate your comments regarding the support available to the team locally, and your feedback has been noted.
If you do wish to contact the customer service team to provide us with more information on this matter, please do so by emailing: customerservices@topflight.ie

We’re sorry to hear the check-in procedures in both Dublin and Naples did not meet expectations. We understand how frustrating this can be at the beginning and end of a holiday and we will certainly pass your comments on to the relevant teams for review, as we are always looking at ways to improve the customer experience.

Thank you again for taking the time to share your experience with us and we do hope to see you again in the near future.

Kind regards,

Amy.

Avaliado com 5 de um total de 5 estrelas

Top Reps at Topflight

Our topflight rep was Wendy, all trips were organised and run very smoothly. We were always informed on times, locations etc. Wendy arranged with the hotel ( Astoria) to open the dining room ahead of normal times when necessary as in before trips in order for guests to have their breakfast.
She herself was never late or unhelpful
which was an absolute bonus and made our holiday far more enjoyable

25 de maio de 2026
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Resposta da Topflight

Thank you Lucy for such kind feedback.

We are delighted to hear all of your trips ran smoothly and for highlighting Wendy's efforts, she really is a gem.

We do hope to welcome you back in the future on another Topflight holiday.

Kind regards,

Amy.

Avaliado com 5 de um total de 5 estrelas

Terrific holiday made all the better by…

Terrific holiday made all the better by the Hotel Bristol. Amazing staff and beautiful food.
The Topflight ladies were excellent and so helpful and informative.

25 de maio de 2026
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Resposta da Topflight

Thank you Patrick for your kind words.

We are delighted to hear you had a wonderful stay at the beautiful hotel Bristol! And thank you for the special mention to the team on the ground.

We do hope to welcome you back in the near future.

Kind regards,

Amy.

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