Thank you for another perfect purchase from Total Hockey. Ordered off the website as we had a 'Wish List' drawn up previously with Alan's help in Banbridge. Goalie kit items shipped on the day the o... Ver mais
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Veja o que dizem as avaliações
Outstanding customer service, advice on sizing and speed of delivery. The staff were super helpful on the phone and helped me understand which products were best suited for my son who is just start... Ver mais
Terrible store and disgraceful customer service — from misleading information in the offer to intimidation of the customer. I purchased field hockey equipment for my child during a sale.... Ver mais
A empresa respondeu
The product dispatched quickly. Arrived on the day however 3 hours out side the delivery window given by DHL. Which caused problems for person waiting for the delivery. Not your problem you don't con... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Total Hockey, is fast becoming one of the world’s largest online hockey shops based in Northern Ireland. Established as a family owned and run shop in 2001, we offer the best hockey experience to all our customers. We have built up a very strong reputation for quality and service winning us many awards along the way. Total Hockey has become the first retailer to provide a unique goalkeeping experience in opening a band new Goalkeeping Department. This area is dedicated to our “Keepers” who in the past have been over looked in their requirements due to shop space and stock levels etc. We now provide our “Keepers” the very best with large areas to try on equipment and a stock level of equipment to rival none, it is a one of a kind. We provide worldwide shipping so whether you’re just down the road from us or on the other side of the world we endeavour to deliver your products to the highest standard in the shortest time.
Informações de contato
19 Bridge Street, BT32 3JL, Banbridge
- 028 4066 2684
- sales@total-hockey.com
- www.total-hockey.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quick delivery
Quick delivery and good selection of items on the website. Website is easy to navigate and make purchases.
Only flaw is you have to pay for returns which is a bit annoying when ordering multiple sizes of shoes.
Great customer service
Issue with an out of stock item - refund no problem and was immediate - great customer service!
Prompt delivery and very good price.
Excellent service
Excellent service. There was a fault with a product and it was quickly sorted with brilliant communication. Thank you!
People at Total Hockey makes the difference
Though the website is very friendly, easy to navigate and select the items, I had issues with the shipping.
So, I got in contact with Julie who was amazing in the way she helped me to troubleshoot my issue, very responsive and caring for the customer. As usual, the people makes the difference above and beyond great systems.
Marc in the Belfast store was very…
Marc in the Belfast store was very helpful and knowledgable. Great service.
Absolute first class customer service
Absolute first class customer service, very easy to use website, found exactly what I was looking for and at a very reasonable price inc express delivery.
Great staff and great quality products…
Great staff and great quality products at fantastic prices
Can't fault Total Hockey
Can't fault Total Hockey.
Delivery is always quick, they're reasonably priced and the refund process was seamless.
Responses to queries and returns processes were handled efficiently and politely. Thank you.
Responses to queries
Agility and great quality of products
Excellent service.…
I had a query about the stick bag I wanted to buy for my niece's little girl. The query was answered helpfully in online chat. I then ordered the bag. It was dispatched the same day and I received it 2 days later.
Always great service
Always great service, especially with returns due to sizing issues
Fantastic staff helped me out in-store…
Fantastic staff helped me out in-store and got my new shipped out to me. Zero complaints
Easy to order and quick delivery excellent value for money
Easy to order and quick delivery
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