Thank you for another perfect purchase from Total Hockey. Ordered off the website as we had a 'Wish List' drawn up previously with Alan's help in Banbridge. Goalie kit items shipped on the day the o... Ver mais
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Veja o que dizem as avaliações
Outstanding customer service, advice on sizing and speed of delivery. The staff were super helpful on the phone and helped me understand which products were best suited for my son who is just start... Ver mais
Terrible store and disgraceful customer service — from misleading information in the offer to intimidation of the customer. I purchased field hockey equipment for my child during a sale.... Ver mais
A empresa respondeu
The product dispatched quickly. Arrived on the day however 3 hours out side the delivery window given by DHL. Which caused problems for person waiting for the delivery. Not your problem you don't con... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Total Hockey, is fast becoming one of the world’s largest online hockey shops based in Northern Ireland. Established as a family owned and run shop in 2001, we offer the best hockey experience to all our customers. We have built up a very strong reputation for quality and service winning us many awards along the way. Total Hockey has become the first retailer to provide a unique goalkeeping experience in opening a band new Goalkeeping Department. This area is dedicated to our “Keepers” who in the past have been over looked in their requirements due to shop space and stock levels etc. We now provide our “Keepers” the very best with large areas to try on equipment and a stock level of equipment to rival none, it is a one of a kind. We provide worldwide shipping so whether you’re just down the road from us or on the other side of the world we endeavour to deliver your products to the highest standard in the shortest time.
Informações de contato
19 Bridge Street, BT32 3JL, Banbridge
- 028 4066 2684
- sales@total-hockey.com
- www.total-hockey.com
4,0
Muito Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Delivered in less than 24 hours
Delivered in less than 24 hours. Emergency purchase, just what we needed. Fantastic service 👏🏻👏🏻👏🏻
26 de julho de 2023
Very good products at a fair price
Very good products at a fair price. Excellent delivery
25 de julho de 2023
Prompt service
23 de julho de 2023
Excellent speedy service as ever!
23 de julho de 2023
The product dispatched quickly
The product dispatched quickly. Arrived on the day however 3 hours out side the delivery window given by DHL. Which caused problems for person waiting for the delivery. Not your problem you don't controll DHL.
THE kickers however I used yesterday they are great. Thank you Mercian.
23 de julho de 2023
Exactly what we ordered and delivered…
Exactly what we ordered and delivered in a speedy manner. Thanks
29 de maio de 2023
Resposta da Total Hockey
Hi Customer
Thank you so much for this very kind review. We really appreciate it and we are delighted that you are happy with our products and service.
Regards,
Alan
Great service
Great service, good quality kit and after-printing, and arrived really quickly.
17 de junho de 2023
Avaliação não solicitada
Resposta da Total Hockey
Hi Customer
Thank you so much for this very kind review. We really appreciate it and we are delighted that you are happy with our products and service.
Regards,
Alan
Prompt no fuss service as usual.
29 de maio de 2023
Resposta da Total Hockey
Hi Charles
Thank you so much for this very kind review. We really appreciate it and we are delighted that you are happy with our products and service.
We would love to hear from you to find out what ways we could improve our products and services to get us up to 5 stars.
Regards,
Alan
Fantastic
Fantastic! Order arrived on time and really good over all comfort and stability in the sock, keep everything supported. Fab thanks. 😊🏑
25 de maio de 2023
Resposta da Total Hockey
Hi Paula
Thank you so much for this very kind review. We really appreciate it and we are delighted that you are happy with our products and service.
Regards,
Alan
Very impressive service with prompt…
Very impressive service with prompt response to, and resolution of, an online glitch. Have used before and will definitely use again.
25 de maio de 2023
Resposta da Total Hockey
Hi Kevin
Thank you so much for this very kind review. We really appreciate it and we are delighted that you are happy with our products and service.
Regards,
Alan
I have not received my socks
I have not received my socks. Royal Mail send me an email every day to say Sorry It has been diverted as Sent to wrong location.
When emailing you I get an email back giving a number person to email.
I just want my socks and now I am on holiday until 11th
William
24 de abril de 2023
Resposta da Total Hockey
Hi William
Having looked into your order, it appears the incorrect delivery address was given at the time of ordering which is why it appeared to have gone to the incorrect address. After an email correspondence with yourself, this error was corrected and the socks were received a couple of days later.
It is always important to check the details are correct on the email confirmation of your order so problems like this can be avoided.
Regards,
Alan
Resposta da Total Hockey
Hi Matt
Thank you so much for this very kind review. We really appreciate it and we are delighted that you are happy with our products and service.
Regards,
Alan
Resposta da Total Hockey
Hi Fiona
Thank you so much for this very kind review. We really appreciate it and we are delighted that you are happy with our products and service.
Regards,
Alan
Friendly efficient service thank you
23 de abril de 2023
Resposta da Total Hockey
Hi Customer
Thank you so much for this very kind review. We really appreciate it and we are delighted that you are happy with our products and service.
Regards,
Alan
I had so much trouble finding the obo…
I had so much trouble finding the obo fatboy GK stick in stock anywhere in the United States. I decided to give Total Hockey a try and I’m so glad I did! I was nervous since it was out of country and my daughter needed the stick ASAP, but they surpassed my expectations and I had the stick within 2 business days and the shipping wasn’t an insane amount! I will be purchasing all and any of my daughters future gear from here!
24 de abril de 2023
Resposta da Total Hockey
Hi Dawn
Thank you so much for this very kind review. We really appreciate it and we are delighted that you are happy with our products and service. We will look forward to helping you again in the future.
Regards,
Alan
Resposta da Total Hockey
Hi Lina
Thank you for your review and we are pleased that you were happy with your item. We're sorry that you found the delivery to be slow. I looked into your order and it was placed on a Saturday evening which means it wasn't dispatched until the Monday. The tracking then shows it to have been delivered 4 days later on the Friday. The delivery method on your order was economy shipping, this would be typical of our economy shipping timescales. There are other options of a faster delivery which are standard tracked and express shipping.
We hope you enjoy your new stick.
Regards,
Alan
Fantastically quick service
Fantastically quick service. Ordered online and collected the same day.
26 de março de 2023
Resposta da Total Hockey
Hi Gemma
Thank you so much for this very kind review. We really appreciate it and we are delighted that you are happy with our products and service.
Regards,
Alan
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