I am incredibly impressed with the customer service from Tower Housewares, especially Joseph. My Vortx 11L Dual Layer Air Fryer suddenly stopped working. I contacted them on Wednesday evening, and by... Ver mais
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Veja o que dizem as avaliações
60Litre pedal bin unfortunately although lovely bin it had 3 dents which were noticeable. Got in touch with Tower for a replacement Joseph handled the complaint with understanding. The design is good... Ver mais
I managed to loose the battery cover on my Tower bin. I emailed customer support to enquire if they were able to provide a new one. My email was dealt with by Joseph who was brilliant. He helped i... Ver mais
I had problems registering for my warranty. So I phoned customer service, and Holly managed to solve the problem for me. She was courteous, friendly and knew how to get the warranty registered at once... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Informações de contato
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Reino Unido
- www.towerhousewares.co.uk
4,6
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I have worked in a warranty dept and…
I have worked in a warranty dept and Sara at tower was able to deliver the sort of service I often wished I could have done, three e mails confirmed the fryers details and The simple diagnosis was to replace it after sending proof of purchase and a picture of the disabled fryer arrangement of a replacement was confirmed. Job done
4 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi Chris,
Thank you for your 5-star review!
We’re delighted to hear that Sara was able to provide such a straightforward and efficient service, especially given your own experience working within a warranty department.
It’s wonderful to hear that Sara was able to quickly establish the fault, arrange the replacement once the required information was provided, and make the whole process so simple for you.
Thank you for taking the time to share such lovely feedback and for recognising Sara’s excellent customer service. We’ll be sure to pass your kind comments on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph was really helpful and…
Joseph was really helpful and knowledgeable, within around 15 minutes of receiving his advice and taking my issue forward it was resolved. 10/10 can’t fault the service.
5 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi Stacy,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to provide such helpful and knowledgeable support and resolve your issue so quickly.
It’s fantastic to hear that your query was resolved within just 15 minutes and that you couldn’t fault the service. Thank you for taking the time to recognise Joseph’s excellent customer service, we’ll be sure to pass your kind feedback on to him.
Kind Regards,
Tanya - Customer Service Operations Manager
Tower Customer Services
I purchased a new Tower 42L Sensor bin - Grey via Argos. Lovely bin & is working beautifully! But when I went on the Tower website to register the 5 year warranty, it wouldn't accept the details. However, all was not lost, I contacted Tower customer services & provided them with all necessary information including photos of receipt etc & the lovely customer services including Ezmie registered this product for me without any problems whatsoever. They were so kind & very swift with their responses. Thanks to all concerned.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi Mick,
Thank you for your 5-star review!
We’re delighted to hear that you’re enjoying your new Tower Sensor Bin and that it’s working beautifully. We’re sorry that you experienced some difficulty registering the extended warranty online, but we’re pleased that Ezmie and our customer service team were able to step in and get this registered for you so quickly.
It’s wonderful to hear that you found the team kind, helpful and swift in responding. Thank you for taking the time to share your experience and for recognising Ezmie and the wider team.
We really appreciate your support of Tower!
Kind Regards,
Tanya - Customer Service Operations Manager
Quick helpful response to an enquiry
Quick helpful response to an enquiry
5 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi Elaine,
Thank you for your 5-star review!
We’re delighted to hear that you received a quick and helpful response to your enquiry. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Faulty AirFryer
Had to contact Tower due to faulty appliance. They were friendly, efficient and very thorough and sorted out my issue very quickly. Luckily I had my invoice and Warranty which all helped. Great service.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi Julie,
Thank you for your 5-star review!
We’re delighted to hear that our team were friendly, efficient and thorough, and that we were able to resolve the issue with your appliance quickly. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Excellent customer service. Thank you Ezmie and Elle. Sorted out my issue very quickly. Very professional.
31 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Ros,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie and Elle were able to resolve your issue so quickly and provide you with such professional and helpful service.
Thank you for taking the time to recognise them both. We’ll be sure to pass your lovely feedback on to Ezmie and Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
I purchased a air fryer and to my…
I purchased a air fryer and to my disappointment it was too large so got in touch with Joseph at Tower who was very helpful and arranged a collection from me with a refund to follow
23 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Michaela,
Thank you for your 5-star review!
We’re sorry to hear that the Air Fryer was larger than you expected, but we’re delighted that Joseph was able to assist you and arrange a collection and refund.
Thank you for your kind feedback and for recognising Joseph’s helpful service. We’ll be sure to pass your lovely comments on to him.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service…
Following my telephone calls in respect of a replacement air fryer I would especially like to thank Keighley, Elle and Holly for their continued assistance as I was experiencing problem with sending emails. They were all very patient and helpful. It was such a change to be able to get good customer service. Thank you
3 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Keighley, Elle and Holly were able to support you throughout the process of arranging your replacement Air Fryer.
We completely understand how frustrating it can be when you’re experiencing difficulties sending emails, so it’s wonderful to hear that our team were patient, understanding and continued to assist you until everything was resolved.
Thank you for your lovely feedback and for taking the time to recognise all three of them. We’ll be sure to pass your kind comments on to Keighley, Elle and Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
I had a Air Fryer that was 28 months…
I had a Air Fryer that was 28 months old but cover by the extended warranty when the plastic started splintering on the basket runner. I first emailed at 4:30pm attaching photos and proof of warranty. Within 10 mins Keighley replied asking for proof of purchase and PO number which I forwarded. By 9:30am the next day Keighley had replied stating that a replacement unit has been arranged. I cannot express how impressed I am with Tower Customer Service. A pleasure to deal with. Thank You
29 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Joan,
Thank you for your 5-star review!
We’re sorry to hear that your Air Fryer developed an issue with the basket runner, but we’re delighted that Keighley was able to assist you so quickly and efficiently.
It’s fantastic to hear that Keighley responded so promptly, guided you through the information required, and arranged your replacement in such a short space of time. We’re especially pleased to know that you found the whole experience such a positive one.
Thank you for your wonderful feedback and for taking the time to recognise Keighley’s excellent customer service. We’ll be sure to pass your kind comments on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Ref 1457497 TOWER airfryer
Ref 1457497 TOWER airfryer, Hi I would to tell you about my positive experience dealing with ( TOWER ) after 2 years my airfryer stopped working we had a 3 years warranty so contacted customer services lovely lady on phone sorted it out for me now have new airfryer thanks again people at tower.
27 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi James,
Thank you for your 5-star review!
We’re sorry to hear that your Air Fryer stopped working after two years, but we’re delighted that our customer service team was able to assist you under your extended warranty and arrange a replacement for you.
It’s wonderful to hear that you had such a positive experience and found our team helpful in getting everything sorted. Thank you for taking the time to share your feedback and for your kind words about Tower.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
After purchasing an air fryer in April it stopped working. I contacted customer services and Joseph gave clear information and instructions and responded to my emails quickly. A new one is on its way. Excellent customer service, thank you Joseph
29 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Lisa,
Thank you for your 5-star review!
We’re sorry to hear that your Air Fryer stopped working, but we’re delighted that Joseph was able to assist you so quickly and provide clear information and guidance throughout the process.
We’re pleased that your replacement is now on its way, and we really appreciate you taking the time to recognise Joseph’s excellent customer service. We’ll be sure to pass your kind feedback on to him.
Kind Regards,
Tanya - Customer Service Operations Manager
I had an issue this morning as i…
I had an issue this morning as i returned a product and not got my refund but Ellie sorted it out very prompt. Shes an excellent adviser
31 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Maria,
Thank you for your 5-star review!
We’re delighted to hear that Ellie was able to resolve your refund query so promptly.
Thank you for your kind words about Ellie and the service you received. We’ll be sure to pass your lovely feedback on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
70 L rectangular sensor bin.
we purchased 70 L rectangular sensor bin on the 22nd of July 2025. After eight months the sensor lid started playing up where we turned it off this month we have emailed the company and explained the situation and also added that the inside of the bin is covered in rust spots. They inform us that it is now over the 12 month period and we have to have a new bin sent out instead of a refund. This unit does have a five year warranty so I’m sure in another 8 to 10 months I will be doing exactly the same again. I would not purchase this bin again as it is not fit for use.
31 de julho de 2025
Avaliação não solicitada
Resposta da Tower
Hi Damian,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you’ve experienced issues with your Sensor Bin, and we understand your frustration, particularly given that you have concerns about both the sensor lid and rust spots appearing inside the bin.
Following your review, our Customer Service team contacted you and worked through troubleshooting with you in an effort to resolve the issue. As the product is still covered by its extended warranty, we have honoured the warranty by arranging a replacement unit for you.
We appreciate that you would have preferred a refund; however, the applicable warranty provides for a replacement where a product develops a qualifying fault, rather than a refund being issued. We have therefore fulfilled our obligations under the warranty by arranging a replacement for the faulty bin.
With regard to the rust you have mentioned, rust and corrosion are generally subject to the warranty terms and may not be covered where they result from environmental factors, moisture, cleaning products or other external causes. However, we appreciate your concerns and the feedback you have provided.
We’re sorry that your experience has led you to feel that you would not purchase this model again. We do hope that your replacement provides you with a much better experience, and we have recorded your feedback regarding the product's durability and the issues you have experienced.
Kind Regards,
Tanya - Customer Service Operations Manager
Air fryer…
I called the company as my air fryer developed a fault having had it for over two years. Julija was the first person I spoke to and she gave me instructions on the information I had to send by email. Once I did this she was prompt in responding and resolving my issue. Joseph also assisted with my query regarding the unit and I just wanted to say Thank you to them both!
29 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re sorry to hear that your Air Fryer developed a fault, but we’re delighted that Julija and Joseph were able to assist you and resolve the issue promptly.
It’s wonderful to hear that Julija guided you through the process and that both she and Joseph provided you with the support you needed. We’ll be sure to pass your kind comments on to them both.
Thank you for taking the time to share your experience with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Useless customer service... continues.
I bought a Tower Pro Cerastone Cookware set. When washing it before use, I found that the rim of the glass lids holds a substantial amount of water that cannot be removed and doesn't dry out on it's own. Contacting customer service has been an odyssey of lies, deflection, fobbing off, and being told to return it to the shop. I'm disabled so I ordered the cookware set for home delivery. The shop is a £15 taxi ride each way so I will lose that, the delivery fee, and need to purchase a replacement and pay again for delivery, all for a design fault for which Tower to take responsibility. I'm not just disappointed, I'm angry.
Had another three emails from Tower today... suggesting that I shake the water out of the glass lids, or that I heat them in the oven to dry them out. Both completely useless, the water can't be shaken out and trying to dry them in the oven would only result in steam being created in a closed space between glass and stainless steel. So I'm stuck with three saucepan lids that hold teaspoon of now very stale water in the rims. And another fobbing off. I've asked for details of how to escalate the issue and have unsurprisingly not received a reply.
And we have another fobbing off for a defective design. Tell me, Tanya, if you left your water bottle in your desk for a week would you pour more water into it without washing it first and drink that water? The issue with the saucepan lids is very similar. Water gets in and it can never get out. The curve of the lid ensures that condensation and splattered food from cooking will enter that space and can never be rinsed out. Washing up water with food debris can enter that space and can never be rinsed out. And as food cooks and that space again fills with water it, some of that water will drip out carrying stale water into your food. And you insist this isn't a design fault? You answer phones and fail to help customers, you are not qualified to judge what is a design fault. I bought thecsaucepan set in good faith and received saucepanscwith lids that present a health hazard. What are you prepared to do that will not leave me out of pocket for a that failure? I await a sensible reply instead of another fobbing off.
As usual, no reply from Tower. Completely useless and dangerous suggestions and lies seem to be their specialty.
30 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Kathy,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear how frustrated and disappointed you have been with your experience, and we appreciate that returning an item to a physical store may not be straightforward in your circumstances.
Following your concerns, our Customer Service team has reviewed the issue with you and one of our Team Managers has also assessed the information provided. Having considered the issue with the glass lids and the troubleshooting undertaken, we have not identified this as a manufacturing or design fault with the cookware.
As the cookware was purchased directly from Dunelm, they are the retailer responsible for handling the purchase and any applicable return, replacement or refund under the retailer’s terms. We appreciate that you purchased the item online for home delivery, and we have therefore recommended contacting Dunelm’s Customer Services team directly to explain your circumstances and discuss the options available to you, including whether a collection can be arranged.
We’re sorry that we have not been able to provide the resolution you were hoping for directly, but we do hope Dunelm are able to assist you and resolve the matter without causing you any further inconvenience.
Kind Regards,
Tanya - Customer Service Operations Manager
Faulty Air Fryer
I had a fault with my Swan air fryer which was still under guarantee, luckily for me, I spoke to Keighley she listened and took on board everything I said explained everything I had to do and sent all the information I needed in an email so I could refer to it so thank you for making my transaction easy
29 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Linda,
Thank you for your 5-star review!
We’re sorry to hear that your Swan Air Fryer developed a fault, but we’re delighted that Keighley was able to make the warranty process as straightforward as possible for you.
It’s wonderful to hear that Keighley took the time to listen, explained everything clearly, and followed up with all the information you needed by email. We’ll be sure to pass your lovely feedback on to her.
Thank you for taking the time to share your experience with us.
Kind Regards,
Tanya - Customer Service Operations Manager
After ringing up frustrated with the…
After ringing up frustrated with the responses from the previous agents, Julija was a breath of fresh air. She really did understand my frustration and looked to quickly resolve it. I am so impressed with her. Can’t be more happy.
30 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Gianni,
Thank you for your 5-star review!
We’re delighted to hear that Julija was able to turn your experience around and provide the support you were looking for.
We’re sorry that your earlier experience hadn’t met your expectations, but it’s wonderful to hear that Julija understood your frustration, took the time to listen, and worked quickly to resolve the issue for you.
Thank you for your kind words and for taking the time to recognise Julija’s excellent customer service. We’ll be sure to pass your lovely feedback on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Airfryer replacement
My airfryer stopped working after having it for longer than a year. The team was very supportive and helpful- guiding me through the process and assuring me that I’d get my replacement. Thank you for all the help!
30 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re sorry to hear that your Air Fryer stopped working, but we’re delighted that our customer service team was able to support you throughout the process and provide reassurance that your replacement would be arranged.
Thank you for your lovely feedback and for taking the time to share your experience. We’re so pleased we could help get things resolved for you.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer service 👌
I had problem with my sensor bin lid.
They sorted it out very quick. Send replacement.
Customer service is spot on 👌
Thank you 😊
29 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that we were able to resolve the issue with your sensor bin lid so quickly and arrange a replacement for you.
Thank you for your lovely feedback and for recognising our customer service as “spot on”! We really appreciate you taking the time to share your experience. 😊
Kind Regards,
Tanya - Customer Service Operations Manager
My air fryer broke down ,so I contacted…
My air fryer broke down ,so I contacted Tower,was dreading it because I am a pensioner and have difficulty with modern technology,I found Tower extremely helpful,and helped me through the process
29 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re sorry to hear that your Air Fryer broke down, but we’re delighted that our customer service team was able to support you through the process and make things as straightforward as possible.
We completely understand that navigating technology can sometimes feel daunting, so it’s wonderful to hear that our team was patient and helpful throughout.
Thank you for your lovely feedback and for taking the time to share your experience. We really appreciate your kind words!
Kind Regards,
Tanya - Customer Service Operations Manager
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