I am incredibly impressed with the customer service from Tower Housewares, especially Joseph. My Vortx 11L Dual Layer Air Fryer suddenly stopped working. I contacted them on Wednesday evening, and by... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
60Litre pedal bin unfortunately although lovely bin it had 3 dents which were noticeable. Got in touch with Tower for a replacement Joseph handled the complaint with understanding. The design is good... Ver mais
I managed to loose the battery cover on my Tower bin. I emailed customer support to enquire if they were able to provide a new one. My email was dealt with by Joseph who was brilliant. He helped i... Ver mais
I had problems registering for my warranty. So I phoned customer service, and Holly managed to solve the problem for me. She was courteous, friendly and knew how to get the warranty registered at once... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Informações de contato
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Reino Unido
- www.towerhousewares.co.uk
4,6
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service
Air fryer developed a fault after approx 18 months. We had registered for the extended warranty. Dealt with Joseph in customer service who could not have been more helpful and sorted a replacement within a matter of days. We will definitely be buying from Tower again in the future!
12 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you and arrange a replacement air fryer so quickly. It’s great to know that you found him so helpful and that you’ll be choosing Tower again in the future.
We really appreciate you taking the time to share your feedback with us and for your continued support.
Kind Regards,
Tanya - Customer Service Operations Manager
Warranty claims
Had a tower sensor bin for around a year and 8 months, the lid broke off from the hinge, it had 3 year warranty, claimed on the warranty, after sending a few photos tower honoured the warranty and had the replacement in a few days
2 de julho de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that your warranty claim was dealt with quickly and that your replacement sensor bin arrived within just a few days. It’s great to know that the process was straightforward and that we were able to get this resolved for you promptly.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Handheld Vacuum Cleaner…
Received excellent customer service from Elle at Towerhousewares. My Handheld Vacuum cleaner stopped working and I informed Elle who helped me secure a replacement under the guarantee. She kept me up to date at each stage of the process!
11 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi Keith,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to assist you with your handheld vacuum cleaner and arrange a replacement under the guarantee. It’s wonderful to hear that she kept you updated throughout the process and provided such excellent customer service.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Air cooler fault
I had purchased an air cooler but the water tank failed. I pursued advice from Towerhouse and arrived at the desk of Elle. She could not have been more helpful and my problem was solved extremely quickly and fuss free. Absolutely superb customer service. Thankyou !!!!
7 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to assist you and resolve the issue with your air cooler so quickly and effortlessly. It’s wonderful to hear that you received such superb customer service.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Swift Response to Issue
I was so impressed by the swiftness of the response. Thank you so much for your help.
2 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi Marilyn,
Thank you for your 5-star review!
We’re delighted to hear that you were impressed with the swift response and the support you received. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Warranty
I had cause to claim for a replacement bread maker from Tower on extended warranty. I received excellent assistance from both Juliya and Joseph who dealt with this matter very quickly and efficiently and look forward to receiving my new appliance in a few days.
11 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi Katheryn,
Thank you for your 5-star review!
We’re delighted to hear that Julija and Joseph were able to assist you with your extended warranty claim and deal with your replacement bread maker so quickly and efficiently. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Julija and Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Sara was amazing …
Needed help from Customer Service and Sara stepped up and was amazing really appreciate her help an excellent ambassador for Tower.
10 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi Dave,
Thank you for your 5-star review!
We’re delighted to hear that Sara was able to assist you and provide such amazing customer service. It’s wonderful to hear that she was so helpful and is a great ambassador for Tower.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Sara.
Kind Regards,
Tanya - Customer Service Operations Manager
My experience with Tower was very good…
My experience with Tower was very good and fast to respond, the customer adviser i communicated with was excellent and very knowledgable,the warranty procedure was fairly easy to follow through and quick to resolve,would highly recommend Tower.
6 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi Annie,
Thank you for your 5-star review!
We’re delighted to hear that you received a quick and helpful response from our Customer Service team and that you found the warranty process easy to follow and resolve. It’s great to know that you were happy with the knowledge and support provided by our advisor.
We really appreciate you taking the time to share your feedback with us and for your recommendation.
Kind Regards,
Tanya - Customer Service Operations Manager
Reporting a faulty product
My enquiry was dealt with Elle. Her response to my emails were very polite and simple. Elle guided me through the process with ease. Elle dealt with my query at a very high standard professional. Thank you.
10 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi Tariq,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to deal with your enquiry so professionally and guide you through the process with ease. It’s wonderful to hear that you found her communication clear, polite and helpful.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist you and provide such helpful service. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Excellent customer service. Best price I found online and buying direct from the brand rather than through a third party is always the better option in my opinion.
10 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you found our prices competitive and were pleased with your experience of buying directly from Tower. We really appreciate you taking the time to share your feedback and your support for purchasing directly from the brand.
Kind Regards,
Tanya - Customer Service Operations Manager
Caitlin was very helpful having had to…
Caitlin was very helpful having had to escalate the complaint, from some poor customer service below her.
I would be more Ethan happy to purchase or recommend Tower product in the future
7 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 4-star review!
We’re pleased to hear that Caitlin was able to assist you and provide helpful support when your complaint was escalated. We appreciate your feedback regarding your earlier experience and are glad that Caitlin was able to help resolve the situation for you.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer service second to none
Bought Air Fryer with 3 year warranty and after 2 year 4 months it gave up, after contacting and going through a few steps- I received a replacement.
Yesterday with only 2 months on the original warranty, my replacement Air fryers element broke up and after contacting customer services and going through a few steps with Joseph, I will now receive another replacement.
Although I was very happy with both fryers and would rather have had no problems with them; customer service made the process as streamlined and stressless as possible and hope next replacement will see me through a couple of years 😀
7 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi Anne,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you and make the replacement process as straightforward and stress-free as possible. We really appreciate your patience and understanding, and it’s great to hear that you’ve been happy with the performance of your air fryer despite the issues you’ve experienced.
We really appreciate you taking the time to share your feedback with us and hope you enjoy many more years of use from your replacement.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent Customer Service!
My air fryer was only a few months old but I noticed an issue with it so emailed customer services. Joseph can back to me the following day and dealt with my problem quickly, efficiently and in a friendly manner. A new air fryer arrived 2 days later so I can’t fault the customer services team!
5 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to respond so quickly and deal with your issue in a friendly and efficient manner. It’s great to know that your replacement air fryer arrived so promptly and that you were happy with the service you received.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Brilliant service and communication…
Brilliant service and communication from Diane. She clearly understood the issue and dealt with it with accuracy and speed. Many thanks
7 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to understand your issue and deal with it so accurately and efficiently. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Had a problem with the motorized head…
Had a problem with the motorized head of a vacuum I had bought approximately 3 years ago. Contacted customer services and within 2 days a replacement part was in the post to me. Can't fault them, excellent service. Well done Elle and Julie👍
6 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi David,
Thank you for your 5-star review!
We’re delighted to hear that Elle and Julija were able to assist you so quickly and arrange for a replacement part to be sent out within just two days. It’s great to hear that you received such excellent service.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle and Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph is the man here.
Joseph is the man here! I have an air fryer leas than a year old, but I don't think he knew that at the time of contact. A small piece of plastic broke off, which rendered the fryer useless, and after an email, Joseph replied and kindly investigated spare parts for me, and within 2 days, those parts were on their way, no charge. I'm blown away by his actions. Brilliant service, would recommend Tower and if you're lucky enough to deal with Joseph, you'll get 5 star service. Thank you.
6 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to go the extra mile and arrange the replacement parts for you so quickly. It’s fantastic to hear that you were so impressed with the service you received, and we really appreciate your kind words and recommendation.
We’ll be sure to pass your lovely feedback on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
I had my concern dealt with efficiently…
I had my concern dealt with efficiently and compassionately by Elle who was extremely helpful and friendly,her commitment to replying and keeping me updated was above and beyond thanks so much
5 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi Mason,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to deal with your concern so efficiently and compassionately. It’s wonderful to hear that she kept you updated throughout and provided such helpful and friendly service. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
customer service as it should be.
The response was quick, the attitude and manners was great, thanks to Ezmie it was all sorted out, my appliance was a month out of warranty but as a gesture of good will it was replaced, good people to deal with and thanks again to Ezmie and her colleagues.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi John,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to assist you so quickly and that you were happy with the service and communication you received. It’s great to hear that your appliance was replaced as a gesture of goodwill and that everything was resolved for you.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Ezmie and the team.
Kind Regards,
Tanya - Customer Service Operations Manager
Exemplary customer service
Joe the customer service executive was absolutely fantastic from start to finish on my warrenty claim. He made it simple and easy to understand and a couple of emails later I received confirmation that a brand new product was being.g dispatched in the next 24 hrs
5 de agosto de 2026
Avaliação não solicitada
Resposta da Tower
Hi Leigh,
Thank you for your 5-star review!
We’re sorry to hear that you experienced an issue with your product, but we’re delighted that Joe was able to make the warranty process so straightforward and easy to understand.
It’s wonderful to hear that Joe was there to support you from start to finish and that your replacement was arranged so quickly.
Thank you for taking the time to share your experience and for recognising Joe’s fantastic customer service. We’ll be sure to pass your kind feedback on to him.
Kind Regards,
Tanya - Customer Service Operations Manager
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.