Hello, I’m pleased with the digital hand blender, having worked out for myself how to use it! The QR code didn’t work, the alternative link to instructions didn’t lead to instructions and my email to... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Easy clear ordering. Kept informed about delivery. I ordered an Andrew James 30cm multi cooker. It is amazing leaving food beautifully cooked. Price by ordering direct from site was great. Great qual... Ver mais
Kat in customer services was excellent to deal with. Having lost a part for my Andrew James slicer - the locking nut in fact - so useless without it! Kat sourced one for us in the warehouse - and bea... Ver mais
A empresa respondeu
My wife and I run a community lunch club in our village. Unfortunately during the melee of laying on 25 Christmas lunches we lost the locking washer to our club's meat slicer. Despite the company not... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Our food mixers have been voted amongst the Top Ten in the UK by the Independent and our products have appeared on several TV programmes including Masterchef, Come Dine With Me and The Gadget Show. We have teams dedicated to unearthing and developing high quality inventive products, all of which are inspected and tested to the highest standards and specifications.
Informações de contato
Floor 3, 2 Lighthouse View, Spectrum Business Park, Seaham, SR7 7PR, Durham, Reino Unido
- 01913778358
- customerservices@andrewjamesworldwide.com
- andrewjamesworldwide.com
4,3
Excelente
12 mil avaliações
Respondeu a 72% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Impossible to contact this company.
Impossible to contact this company.
They have no phone number!!
Their email address is useless. Any email comes back as undeliverable.
Avoid!
22 de abril de 2026
Avaliação não solicitada
Resposta da Andrew James
Hi L Anstey,
Thank you for your feedback.
We’re sorry to hear about the difficulty you experienced when trying to contact us, and we completely understand how frustrating that must have been.
We have since been in touch with you directly and are pleased that we were able to arrange and send a replacement to help resolve the issue.
We also appreciate you bringing the contact problems to our attention. This is certainly not the experience we want for our customers.
Kind Regards,
Tanya - Customer Service Operations Manager
No instructions?
Hello, I’m pleased with the digital hand blender, having worked out for myself how to use it! The QR code didn’t work, the alternative link to instructions didn’t lead to instructions and my email to customer service bounced back. Please confirm whether there are instructions and where I can locate them, if the company is still trading. Thank you! Model AJ001692.
16 de abril de 2026
Avaliação não solicitada
Resposta da Andrew James
Hi Elisabeth,
Thank you for your review.
We’re pleased to hear that you’re happy with your digital hand blender, but we’re sorry to learn about the difficulties you experienced trying to access the instructions and contact our customer service team.
That is certainly not the experience we would want for our customers. Our team has now reached out directly and provided you with a copy of the user manual for model AJ001692 Digital Hand Blender.
We appreciate you bringing this to our attention, as feedback like yours helps us improve both our product support and online resources.
Kind Regards,
Tanya - Customer Service Operations Manager
My food dehydrator makes the best beef…
My food dehydrator makes the best beef jerky. The trays are dishwasher sage and the e-book recipe was actually useful
30 de março de 2026
Avaliação não solicitada
Resposta da Andrew James
Hi Noah,
Thank you for your fantastic review!
We’re so pleased to hear you’re enjoying your food dehydrator and making great beef jerky. It’s also great to know you’ve found the dishwasher-safe trays convenient and the recipe e-book helpful.
Thank you for taking the time to share your experience with us.
Kind regards,
Tanya – Customer Service Operations Manager
Amazing product
I ordered 4 defrost trays off amazon for Christmas presents. When they arrived I had a Q code to the original site. Found them cheaper so returned and ordered from AJ. Have used regularly but Today I pulled 500gm of chicken out of the freezer at 12.00 and by 5.00 pm ready to cook. Throughly recommend this product.
20 de março de 2026
Avaliação não solicitada
Resposta da Andrew James
Hi Angela,
We’re so pleased to hear that you chose to order directly from us and that you’re enjoying your defrost trays. It’s great to know they’ve been put to such good use.
We really appreciate your recommendation and hope they continue to make meal prep quicker and easier for you. Thank you again for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Very good service
Very good service for our problem with sourcing a new kettle filter
9 de março de 2026
Avaliação não solicitada
Resposta da Andrew James
Hello,
Thank you for your kind feedback! We’re really pleased to hear that we could help you source a new kettle filter and resolve your issue.
We appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Kat in customer services was excellent…
Kat in customer services was excellent to deal with. Having lost a part for my Andrew James slicer - the locking nut in fact - so useless without it! Kat sourced one for us in the warehouse - and bearing in mind this was purchased in 2017 there was no requirement for her or the Company to be so helpful. Its great that there are still people and Companies offering good old fashioned customer service. I have not even been billed for it - and its cominng in 3 to 5 days. Happy slicing again! Thanks Kat and Andrew James.
12 de março de 2026
Avaliação não solicitada
Resposta da Andrew James
Hi Matt,
Thank you so much for your wonderful review!
We’re delighted to hear that Kat was able to help you get your Andrew James slicer back up and running again. Our customer service team always strives to go the extra mile where possible, so it’s fantastic to know that Kat’s efforts made such a positive impression.
Even though your slicer dates back to 2017, we’re always happy to help our customers keep their products in use whenever we can. I’ll be sure to pass your kind words on to Kat and the wider team, they’ll be thrilled to hear them.
Wishing you many more happy slicing sessions ahead, and thank you for taking the time to share your experience with us!
Kind Regards,
Tanya - Customer Service Operations Manager
In customer care avoid!
My sister was given us a gift a deli slicer for her kitchen. I borrowed it over Christmas and loved it. It was so good for cutting meat especially at Christmas time. My husband had kindly offered to buy me one for my birthday and that’s when things have gone oh so terribly wrong! It’s my birthday today. I’ve got no present he’s gutted and I am dreadfully disappointed! Customer service for this company is more than appalling! I ordered this item as a third-party seller through Amazon so we thought it was arrive within 24 hours. That actually was stated on their advertisement on Amazon. Six days later and I’m still waiting. Amazon have done everything they can try to get shipment made immediately. I have had no less than five emails from ANDREW JAMES saying that the shipment is on its way and I will receive it today - that has been over the last three days and my order has still not arrived but I will add totally paid for in full! Customer services are deaf, non-caring and just copy and paste emails - that’s how it feels. It isn’t Amazon‘s fault. I want that absolutely stated it is the fault entirely of this company‘s customer care service and it’s delivery team! i have rrad through previous reviews from tjise who have been trested the same way. The rrsponse is slways the same - they have no records of me anywhere so they are unable to respond! Mrssagee me on Amazon and show me you care - I dare you! Im taking this all the way So thank you Andrew James for delivering me nothing for my birthday and making me feel really fed up!! I would highly recommend that you go and purchase this item from the shop rather than through Andrew James it’s self - in fact if you could look for another make I’d do that too!
11 de março de 2026
Avaliação não solicitada
Resposta da Andrew James
Hi Helen,
Thank you for taking the time to leave your feedback. We’re very sorry to hear that your order did not arrive in time for your birthday, especially as it was intended to be a gift from your husband. We completely understand how disappointing this must have been.
When we advised that the parcel was on its way, we were sharing the most up-to-date tracking information available from the courier at the time. Unfortunately, once an order has been dispatched we are reliant on the courier’s updates, and we appreciate how frustrating delays can be.
We can see that a replacement has now been arranged to help resolve the situation, and we hope this helps make things right.
Your feedback is very important to us here at Andrew James as it helps us continue to review and improve our service. Thank you again for bringing this to our attention.
Kind Regards,
Tanya - Customer Service Operations Manager
Absolutely wonderful customer service
Absolutely wonderful customer service - prompt replies and really helpful. Totally recommend.
4 de março de 2026
Avaliação não solicitada
Resposta da Andrew James
Hi Nick,
Thanks so much for leaving such a great review. We're really pleased everything went well and that you had a positive experience with our team.
Kind Regards,
Tanya - Customer Service Operations Manager
No Show
Slow cooker not arrived even though it was apparently with Evri 6 days ago. Tried calling. No answer. Checked tracking with Evri and says on way back to sender! No communication at all and this is first time ordering off them, not impressed at all.
UPDATE….
Received email reply stating they have issued refund (3-5 days until I get it) and they are sorry but they don’t have the stock! I’ve asked why they sold me something that they had no stock of. Also for their complaints contact details as I believe I’ve been sold something that was not available.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Andrew James
Hello
Many thanks for your Trustpilot review.
Here at Andrew James we always welcome our customers comments and feedback as they allow us to review and wherever required improve upon the products and services we offer.
From the limited information you have provided within your review we are unable to trace or match any previous contact from you.
Sadly attempts to obtain additional information via Trustpilot to see how we can help remain unanswered on your part.
As a result we have referred your comments to Trustpilot for consideration.
Keith - Group Customer Services Manager
My Andrew JamesHalogen oven…
My Andrew JamesHalogen oven is more than 10 years old and had always given great service so it was a bit of a blow when the element failed. However the people at Andrew James were able to source the correct replacement and despatch it promptly, great service, thank you.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Andrew James
Hello Margaret
Many thanks for taking the time to leave your wonderful comments.
Here at Andrew James we always place our customers at the heart of everything we do.
I was delighted to read how our Team helped with your Halogen Oven.
Best wishes
Keith - Group Customer Services Manager
Magnificent Blender
I bought a blender that I share with my flatmates and we all loved it. It does the job very well and quickly. The customer service is incredible; they resolve any issue you have immediately. I would definitely buy from them again
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Andrew James
Hi Pilar
Thanks for taking the time to leave your 5 star Trustpilot review.
I was so pleased to read how our Team here at Andrew James helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
Excellent Customer Service
I have two slow cookers I have had for several years, unfortunately I lost the control knobs. Katrina has been extremely helpful and sourced me two replacements without charge. Brilliant customer service in addition to loving the slow cookers. Thank you
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Andrew James
Hello Shirley
Many thanks for taking the time to leave your wonderful comments.
Here at Andrew James our customers comments and feedback are so important to us.
I was so pleased to read how Katrina from our Team helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
I lost a foot off my thawing plate…
I lost a foot off my thawing plate which is a great tool for speeding up the thawing process, I contacted Andrew james about this and was dealt with by an employee called Katrina, I must say I am impressed with the customer service I received from her, the communication was great and informative.
She sourced a new foot for me and sent it out quickly, thank you very much Andrew James and especially Katrina.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Andrew James
Hello Paul
Many thanks for taking the time to leave your Trustpilot review.
Here at Andrew James our customers comments and feedback are so valuable to us.
I was delighted to read how Katrina from our Team helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
Excellent and prompt service sourcing a spare bowl
We broke the bowl on our Slow Cooker and were having trouble finding a replacement. Katrina responded to my email very quickly and although they had none in stock she was able to find one which is now on it's way. Excellent customer service over and above what you get from many companies these days. Very many thanks.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Andrew James
Hello Ray
Many thanks for taking the time to leave your wonderful comments about Katrina from our Customer Services Team
Here at Andrew James we always place our customers at the heart of everything we do and I was so pleased this was the case with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
Customer Service
The dial on my Andrew James slow cooker had broken inside and therefore I was unable to change the settings. I emailed Customer Services and very promptly had a reply from Katrina. She contacted their spares department and is now posting me a new dial. She was extremely helpful and extremely quick to respond. A very satisfied customer
31 de dezembro de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello Jennifer
Many thanks for taking the time to leave your wonderful comments about our Customer Services Team.
I was so pleased to read how Katrina looked after your enquiry so well.
Keith - Group Customer Services Manager
Fast delivery and great service.
Very happy with service and quick delivery even just before Christmas. I bought the electric meat slicer which is so useful and a birthday present of the lovely wine decanter for my husband. He loves it and has put a bottle of port in there which he received. It’s so beautifully designed and quite the conversation piece. The inclusion of the metal balls to clean it was a great idea too. Thank you AJ!
27 de dezembro de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello Debbie
Many thanks for your wonderful review and indeed your valuable order from Andrew James.
I was delighted to read how our courier partners delivered both your items safely and on time.
I do hope you visit our website again very soon to check out our great range of products.
Keith - Group Customer Services Manager
Honoured their guaratee even with only 12 days to go. Exemplary service from Katrina. Highly recommended.
My ice maker stopped working about 12 days before the expiry of my extended warranty. An exchange of e-mails with their agent Katrina was helpful, friendly and sympathetic throughout. I was given suggested remedial action to take which proved partially successful but then stopped again. Full details were sent back to Katrina and she agreed to arrange for a replacement to be dispatched and which arrived yesterday. Katrina's customer service was superb in all respects and she is undoubtedly a real asset to the company where I hope this exemplary service will be recognised. Thank you. The company is highly recommended for its customer support.
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello Michael
Many thanks for taking the time to leave your 5 star Trustpilot review.
Here at Andrew James our customers comments and feedback are so important to us.
I was delighted to read how Katrina from our Team helped with your recent enquiry.
With best wishes
Keith - Group Customer Services Manager
The mesh filter in our kettle had…
The mesh filter in our kettle had broken up and I couldn't find how to source a new one so contacted the company direct. Katrina in Customer Service contacted the spares dept and they found one so it's on its way to me. Great service for such a small enquiry.⭐️⭐️⭐️⭐️⭐️
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello Lorna
Many thanks for taking the time to leave your 5 star Trustpilot review.
Here at Andrew James our customers comments and feedback are very important to us.
I was so pleased to read how well Katrina from our Team looked after you and your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
DO NOT BUY FROM THIS SITE
I would not recommend this company to anyone abd will not buy from them again, when things go wrong they pass the buck and blame amaxon and also the delivery company for issues, yet if i was the company using evri to deliver my stock to customers i would contact them to make sure they are carrying out the wishes of the client instead of taking no notice of instructions given by customer. so between the seller and delivery company they can't adhere to simple basic instructions given from the customer.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello Steven
Thanks for your Trustpilot review which is always welcomed by us.
Sadly from the limited information you provided within your review we were unable to verify your feedback as well as investigating how we could help with your enquiry.
Our efforts to obtain additional information from you to see how we could help remain unanswered on your part.
We have referred your comments to Trustpilot.
Regards
Keith - Group Customer Services Manager
Exceptional customer service
Exceptional customer service, Katrina was extremely helpful in resolving our issue in a very timely manner
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello Paul,
Many thanks for taking the time to leave your 5 star Trustpilot review
I was delighted to read how Katrina from our Customer Services Team helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
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