I had to contact the customer service department today because a part had broken in my sensor bin. I was very lucky to get a reply from Joseph, one of their operatives, within 24 hours and he was fri... Ver mais
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Veja o que dizem as avaliações
60Litre pedal bin unfortunately although lovely bin it had 3 dents which were noticeable. Got in touch with Tower for a replacement Joseph handled the complaint with understanding. The design is good... Ver mais
I managed to loose the battery cover on my Tower bin. I emailed customer support to enquire if they were able to provide a new one. My email was dealt with by Joseph who was brilliant. He helped i... Ver mais
I had problems registering for my warranty. So I phoned customer service, and Holly managed to solve the problem for me. She was courteous, friendly and knew how to get the warranty registered at once... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Informações de contato
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Reino Unido
- www.towerhousewares.co.uk
4,6
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Bought a new tower slow cooker…
Bought a new tower slow cooker struggled to register the extra guarantee, could not find the one I bought in the list, sent email, Joseph was excellent replied back quickly, guided me through and sorted it. Excellent customer service. Thank you Joseph.
29 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Melony,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you with registering your extended guarantee and guide you through the process.
It’s wonderful to know that Joseph responded quickly and helped get everything sorted for your Slow Cooker.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Had a fabulous assistant online helped…
Had a fabulous assistant online helped me so much. Thank you so much Joseph xx
22 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to help you and provide such excellent support.
Your kind words mean a great deal, and we’ll be sure to pass your lovely feedback on to Joseph. We know he’ll really appreciate it.
Thank you for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Great support to reduce waste
My freestanding fan stopped working and I thought I needed a replacement part. In this hot weather I was so tempted to throw it away and buy a new one, but instead Tower sent me a replacement part free of charge. When that didn’t fix things, they gave me further advice until I was sorted. My dog is now not melting, and neither am I. Thank you Joseph and Keighley, from Em and Jack (the Labrador)
25 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Emily,
Thank you for your 5-star review!
We’re delighted to hear that Joseph and Keighley were able to help get your Freestanding Fan back up and running.
It’s wonderful to know that we could provide a replacement part and continue supporting you until the issue was fully resolved. We’re especially pleased to hear that both you and Jack the Labrador are staying cool in the hot weather!
Thank you for your lovely feedback. We’ll be sure to pass your kind comments on to Joseph and Keighley.
Kind Regards,
Tanya - Customer Service Operations Manager
My airfryer failed after just 17…
My airfryer failed after just 17 months. Contacted Customer Services and spoke to Joseph. Sent in requested information and hey ho ! replacement airfryer arrived within 3 days. Cannot fault their Customer Service. 5 stars to Joseph !! Thank you.
22 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Jane,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you promptly following the issue with your Air Fryer.
It’s wonderful to know that the warranty process was straightforward, your replacement was arranged quickly, and it arrived within just three days.
Thank you for your kind words and for awarding Joseph 5 stars. We’ll be sure to pass your feedback on to him.
Kind Regards,
Tanya - Customer Service Operations Manager
Given discount
They didn’t gave me exchange on these fans has 3 year warranty stated on boxes but they refused to give i didn’t received any information in boxes even i have to register for one year and they keep telling me it 2 year we give one year free and one year u have to register and they just provided me discount not full exchange on fans so i bought 2 swan stand fans they fine purchase it took little longer than expected
I personally think they shouldn’t write on boxes about warranty if they gone provide proper information how and when we needs to register its v confusing information on boxes and nothing inside box to register form
Information should be clearly stated
How we can register and claim
Thanks
14 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Shahzadi Malik,
Thank you for taking the time to provide further feedback.
We appreciate you continuing to share your experience with us and we’re pleased that, following our conversations, we have been able to support you with a resolution and arrange the agreed goodwill discount.
We understand your comments regarding the warranty information and appreciate that this may have caused some confusion. To clarify, our products come with a standard warranty, and customers can register their product to receive an additional extended warranty period free of charge. The registration process is required to activate this additional cover.
We value your feedback regarding how this information is displayed and communicated, and we will ensure your comments are shared with the relevant teams as part of our ongoing improvements.
Thank you again for your patience and for allowing us the opportunity to assist.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service
Fault with air fryer. Issue was dealt with promptly and politely by Joseph and my replacement is on the way. Great customer service. Thank you.
25 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you promptly and politely with the issue you experienced with your Air Fryer.
It’s wonderful to know that the matter was resolved quickly and that your replacement is already on its way.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Registering for warranty issue
Had an issue registering an iron for warranty. Joseph promptly and professionally dealt with this for me with ease.
24 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Joanne,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you with registering your Iron warranty and resolve the issue quickly.
It’s wonderful to know that you found Joseph’s support prompt and professional. We’ll be sure to pass your kind feedback on to him.
Thank you for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Claim made under 3 year warranty
My 2 year old Tower Air Fryer developed a fault and so I contacted Tower customer services to request a repair/replacement under the terms of my 3 years warranty.
I received an email asking me to provide a photograph of the backplate and a copy of my original receipt. Very quickly I received a reply from Joseph to say a replacement Air Fryer had been authorised and he provided me with a choice of several Tower air fryers to choose a replacement from.
I sent an email confirming my choice and only a few days later received a brand new product.
Throughout my claim Joseph provided me with a 5 ⭐⭐⭐⭐⭐ star service and I cannot rate him highly enough. I do hope the company recognises this as he is a perfect model of what a customer service employee should be. Professional and friendly at all times and keeps the client updated throughout the claim process.
I am so glad I took the time to register my product to extend the original 1 year warranty to 3 years.
22 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Marlyn,
Thank you for your 5-star review!
We’re delighted to hear about your positive experience with our warranty service and that Joseph was able to support you throughout the process.
It’s wonderful to know that Joseph provided clear guidance, kept you updated, and made the replacement process straightforward. We’re especially pleased to hear that you found his service professional and friendly, we’ll be sure to pass your kind words on to him, as we know he will really appreciate them.
Thank you also for taking the time to register your product and extend your warranty. We hope you enjoy your replacement Air Fryer.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent help with a spare part
Joseph and the customer service team came back to my query within a day and are sending me a missing part free of charge, which will arrive within five days. Such an easy and pleasant experience - very glad that my hoover will be in use again so quickly. Thank you
24 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Frankie,
Thank you for your 5-star review!
We’re delighted to hear that Joseph and our customer service team were able to assist you so quickly with your query.
It’s wonderful to know that the missing part was arranged promptly and that your Vacuum Cleaner will be back in use again soon.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Joseph and the team.
Kind Regards,
Tanya - Customer Service Operations Manager
All the staff are really helpful
All the staff are really helpful, but my most recent experiences have been with Martin and Sara.
I spoke to Martin again today because I had a few questions. He never minds how many questions I ask and always takes the time to explain everything clearly, which I really appreciate.
A big thank you to Martin, Sara, and everyone there for all your help and support.
23 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Susan,
Thank you for your 5-star review!
We’re delighted to hear about your positive experiences with our customer service team, and especially that Martin and Sara have been able to provide such helpful support.
It’s wonderful to know that Martin takes the time to answer your questions clearly and make sure you feel supported. We truly appreciate your kind words and will be sure to pass your feedback on to Martin, Sara, and the wider team.
Thank you again for your continued support.
Kind Regards,
Tanya - Customer Service Operations Manager
Promt and Excellent service ,I had a recall last…
Excellent service ,I had a recall last year on my air fryer and tower replaced it ,used new one few times ,but sadly stopped half way through cooking ,texted customer service via email I had from recall replacement and got a lovely lady Sara ,who promptly sorted for me and after sending information she required ,she arranged a replacement to be sent out ,all within a day or two ,very impressed with her efficientness and should be receiving new one in a day or two ,do big pat on the back to Sara ,thankyou so much 🤗
21 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Jane,
Thank you for your 5-star review!
We’re delighted to hear that Sara was able to assist you so quickly and efficiently with the issue you experienced with your Air Fryer.
It’s wonderful to know that Sara made the process straightforward, kept things moving quickly, and arranged a replacement for you within such a short timeframe.
Thank you for your lovely feedback and for giving Sara such a well-deserved “pat on the back” we’ll be sure to pass your kind words on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Replacement Item
Holly was very helpful in organising a replacement water jug, as the one received with new iron was broken. Thank you 😊
23 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Lynn,
Thank you for your 5-star review!
We’re delighted to hear that Holly was able to assist you with arranging a replacement water jug for your Iron.
It’s great to know that Holly was helpful and able to resolve the issue for you.
Thank you for taking the time to share your feedback. We’ll be sure to pass your kind comments on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Very helpful and friendly company to…
Very helpful and friendly company to order from
22 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Sara,
Thank you for your 5-star review!
We’re delighted to hear that you found us a helpful and friendly company to order from.
We really appreciate your kind feedback and thank you for choosing Tower.
Kind Regards,
Tanya - Customer Service Operations Manager
I contacted Tower as I couldn’t find a…
I contacted Tower as I couldn’t find a manual for my bread maker online. They’re there but you’re made to jump through hoops and faff about so I went straight to the Tower website and asked for help. Joseph sorted me out with the pdf I needed the next day!
22 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Simon,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to help you quickly with obtaining the manual for your Bread Maker.
It’s great to know that Joseph provided the information you needed and made the process simple and straightforward.
Thank you for taking the time to share your experience. We’ll be sure to pass your kind feedback on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Budget small kitchen appliances ok for price but...
These products are ok but you get what you pay for I purchased a air fryer with rotisserie (not many available with that feature at the time) which was priced in my budget - low end.
Within the first two months and after only 3 uses of the rotisserie it stopped working the rest of the air fryer worked fine but with this company on some of their products they do offer a free extended warranty I think I got 3 or 4 years total so I contacted them and they replaced it no problem I was happy
The replacement was the same model which I liked as it had a removable door that could be washed easily
Within the first year this one developed a fault it wouldn't power on I had checked the fuse and everything I could so rang them for the warranty. The woman I dealt with made me feel like I was lying the way she was questioning me, they also asked me several questions such as how did I clean it and asked for photos of the unit which I sent. They told me they would replace it but I needed to cut it the mains cable and send them a photo of it cut and I had to dispose of it myself. I wax happy to do that but I wasn't happy with the attitude of the woman who I dealt with she was not friendly even her tone of voice and the lack of empathy I could tell she thought I was lying.
Overall I like this companies products to a degree the quality of the materials used is a bit lacking especially inside such as the thin metal alloy walls & the shelves and attachments you can tell are the bare minimum they could use for it to function but at the same time you are buying a lower end of the market product with a good warranty and also a British company even though these are made abroad I like to think I'm supporting UK people.
The replacement was a newer model and I don't like it as much even though it is a higher spec version and still has the rotisserie the door doesn't come off so it's harder to clean.
I would recommend this company but if you have a warranty claim be prepared to speak to a miserable woman on the phone!
23 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Adrian,
Thank you for taking the time to share such detailed feedback.
We’re pleased to hear that you have been happy with aspects of your Air Fryer and that our warranty process allowed us to support you when issues arose. We’re also glad to hear that your replacement was arranged and that you received a newer model.
We’re sorry to hear about your experience during your warranty claim and that you felt the interaction did not reflect the level of care and support we aim to provide. We always want our customers to feel listened to and reassured when they contact us, especially when dealing with a faulty product.
We have reviewed our records and can see your last contact with us was in February 2025. Unfortunately, as some time has now passed, and the team member you have referred to is no longer with the business, we’re unable to investigate the specific conversation further.
We appreciate your comments regarding the product design, quality, and your overall experience. Feedback like this is valuable and helps us continue to improve both our products and customer service.
Thank you again for your support and recommendation.
Kind Regards,
Tanya - Customer Service Operations Manager
Cannot believe how smoothly my issue…
Cannot believe how smoothly my issue was dealt with. No quibble, replacement item dispatched. First class service
22 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Colin,
Thank you for your 5-star review!
We’re delighted to hear that your issue was handled so smoothly and that your replacement was arranged quickly.
It’s wonderful to know you received the first-class service we aim to provide.
Thank you for taking the time to share your experience and for your kind feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Won't honor warranty and keep saying…
Won't honor warranty and keep saying it's nothing to do with them. Get a response from Holly. Doesn't understand the situation and sends a repeated email over amd over agsin withour answering questions.
22 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Nathan,
Thank you for your feedback.
We’re sorry to hear that you have been left feeling frustrated by your experience.
Having reviewed your case, we understand that your Tower Vacuum Cleaner was purchased through AO and is still within its first 12 months from the date of purchase.
As the product remains within the retailer's initial warranty period, any warranty claim should be handled by the retailer from whom the product was purchased. For this reason, we are unable to process the claim directly, and we would recommend continuing to work with AO or, where applicable, their appointed protection provider.
From the information available, it also appears that your appliance is covered by an appliance protection plan administered by Domestic & General. If your enquiry relates to that policy, Domestic & General will be able to arrange the appropriate support in line with the terms of your cover.
We apologise if our previous communications did not make this clear and appreciate how frustrating it can be when you're trying to establish the correct route for support.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service.
Elle in Customer Service was great and made it really easy to get my faulty sensor bin replaced under warranty.
22 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Brian,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to make the warranty process straightforward and hassle-free for you.
It’s wonderful to know that she was able to assist with arranging the replacement of your Sensor Bin and provide the level of service you expected.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Carpet washer fixed !
I have a Tower carpet washer that I have had for about a year but didn't have a receipt. Only used it once & then went to use again & the clean water tank wouldn't click in place.
I contacted them & explained from the start they were helpful never querying the lack of receipt. They found another tank for me which was despatched promptly. Excellent service all round. I dealt with Ellie who was fantastic!
18 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Christine,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to assist you with your Tower Carpet Washer and help resolve the issue with the clean water tank.
It’s wonderful to know that Ellie was able to provide helpful support throughout and arrange for a replacement tank to be dispatched promptly.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Ellie.
Kind Regards,
Tanya - Customer Service Operations Manager
Sticks, chips and burns, beware!
Tower Freedom Pan Set plus additional Sauté Pan.
I bought the Tower Freedom Pan Set plus additional pans about six months ago. I chose Tower over another brand that offered detachable handles so you can move from hob to oven without changing pans.
Initially the pans seemed good, but recently I have noticed the pans are losing their non stick qualities. The pans coating also chips easily when you store the pans inside each other, something they are designed to do and a space saving feature.
The pans are light weight and the clip on handle system works well, however the coating is poor, chips and now everything seems to stick and burn easily. When paying over £150 for a set of pans you expect them to last more than six months!
The pans lids are also a concern, I managed to burn one on my gas hob. When cooking the lid was placed just off closed to stop the pasta boiling over next thing I knew black smoke and a foul burning smell was spreading throughout the kitchen and grey flakes of the rubber surrounds where flying around. I had to soak the lid in the sink to put out the burning charred side of the lid. It’s now pretty useless. As a word of warning be careful the pans lids can burn and catch fire.
Overall I give these pans and the pan set a single star. I wish I had kept my old pans now as every time I cook with these pans I am scrubbing away to get them clean and worried the lids do not burn.
Apparently there is a two year warranty but I doubt Tower will consider returning the extra pans and the set. I also can’t locate the Argos reciept at present.
Thank you Tower for your response below however,
I have looked at the Argos Returns policy and Product Support and they list Tower as the first point of contact for all issues with the product. To save me going round in circles can you please check if this is the case and advise who I need to speak to at Tower?
Just to confirm the pans are always cooled before cleaning and never put in a dishwasher. I might point out that the pans are noted as Dishwasher Safe on the Argos Website, is this true? I have used non abrasive cleaning brushes and clothes to clean the pans. The fact that they burn easily and appear not to have any kind of non-stick coating, cleaning is quite a chore after use.
Argos wont want to help as the product is older than 30 days and I do not have the boxes they came in. The Argos website states 2 year manufacturers warranty also.
So is the fact that the non stick does not work and melting lids, ceramic coating chipping apply?
21 de junho de 2026
Avaliação não solicitada
Resposta da Tower
Hi Richard,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience with your Tower Freedom Pan Set and understand your disappointment, particularly after investing in a full cookware set.
We would like the opportunity to look into this further for you. As the pans were purchased from Argos approximately six months ago, your product is still within the retailer’s initial warranty period, so we would recommend contacting Argos directly, as they will be able to assist with any warranty claim.
Regarding the non-stick coating, to help maintain the performance and longevity of cookware, we recommend following the care instructions provided with the product, including avoiding abrasive cleaning materials, using suitable utensils, allowing pans to cool before washing, and hand washing where possible rather than using a dishwasher, as repeated dishwasher use can affect the lifespan of non-stick coatings.
We are also concerned to hear your comments regarding the lid and would encourage you to ensure cookware lids are always used in line with the instructions provided and kept clear of direct heat sources.
We appreciate your feedback regarding your experience and will ensure your comments are shared with the relevant teams.
Kind Regards,
Tanya - Customer Service Operations Manager
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